FedEx Office Print & Ship Center

The customer service people here are straight up rude and disrespectful. I would go some where else because they give you attitude for asking for the simplest things. If there was no stars, I would give that to them. When you work in a customer service business, leave your attitude at home. Not only where they rude, they let me stand there waiting for them as they went about their business.
I did not like being disrespected and left standing looking like a fool. One was a woman and another was a man. Both African American descent.

I’ve lived here for three years. It really depends on who you get. Jax, Tim, and Paul, along with some others, have always been great; quick, efficient, friendly service. Plus they have a great self-​service paper cutter that was very useful when I was making my wedding table cards and name cards.
But on my most recent experience I encountered an awful woman who was downright condescending and rude. I handed over my USB and tried to explain that there were multiple files I needed printed. No, you can’t step over that line, she interrupts, immediately followed by: «You don’t know what files you want printed?» Uhhh. maybe if you’d let me explain, you would know?
She grumpily tells me to come over to her computer but makes sure to tell me that I am not allowed to touch her mouse to indicate which files I want printed.
I explain that I want my pages printed on ivory cardstock… she comes back holding up a pile of neutral cardstock.
Me: Wait, is that ivory?
Her: Well this is my favorite.
Excuse me? I’m not asking for your favorite. I stated very clearly from the beginning that I wanted ivory cardstock.
Her: «Well it’s good to let me know what you want.»
The printer finally chugs away on the correct color of paper. While I’m standing there obviously waiting to pay, she picks up the stack from the printer and proceeds to stand there reading through them. No, not glancing to make sure they’re the right customer’s pages. Taking her sweet time to read them all.
Thankfully, I’ve had enough good experiences with other people here that I’d come back. But for this woman? Zero stars, and I’ll head to Office Depot up in Toco Hills if I see her working the desk again.

AVOID this FedEx Office if you want to drop off already labeled packages here & get a receipt. The help is slower than c**p. Today I waited 20+ minutes behind some JERK with 3 boxes that had to be REboxed because the boxes he brought in were unsuitable for shipping (they looked like they were falling apart!).
Yesterday I waited 15+ minutes behind two idiots who acted like they’d Never shipped anything before in their lives/​had question after question after question with NO CONSIDERATION for the LONG LINE of people waiting behind them.
Finally, AVOID if you have small, light packages – FedEx Ground is WAY WAY WAY TOO EXPENSIVE!
For all of the above I’m DONE WITH YOU FEDEX OFFICE at 2088 N. Decatur Road.

I have been using this store for print enlargements for several years. This weekend, I sent a photo by email from my phone for printing. We asked for an 18×24 satin print on photo paper. It’s brilliant. The nicest and largest photo I’ve ever done. It’s a shot of my son at a parade and the color and finish is perfect. I highly recommend this Kinkos.

The guys at this place are absolutely incredible!
I’m an actor, and my headshots need to be perfectly printed. The people here helped me for over 30 minutes, letting me tweak the product to my liking and giving me test prints before buying. Stellar customer service.
Even though my headshots didn’t work out, Jay was the most amazing guy. He helped me twenty minutes past the end of his shift! Definitely visit here for great service and assistance.

Perfect work, expedited efficiently! Never had such a pleasant experience at a FedEx Kinkos… and on a Friday! TRACY is smart, friendly and beyond competent! Super friendly and immediate service!

After waiting more than 10 minutes, customers should not have to argue with an employee who says that no one has time right now to take their money. Finally everyone in line slapped cash on the counter and left. For good. As if they care.

RIPPED ME OFF BIG TIME! I sent my teenage daughter into this FedEx location to ship a 39 lb. box to my son at college in Massachusetts. They charged her $ 126.03 to ship FedEx Ground. When I saw the receipt, I went online to check the charge based on addresses and weight and found that it should have been around $ 26 — NOT $ 126, so I called the location and spoke to the Manager (Sheldon). Even though he admitted that the charge was wrong, that the box was still at the store and that he «knows the box», he refused to correct the charge to my account. He told me that I had to call FedEx 800 number and work it out myself. They also charged my daughter $ 25 for a 28×28 box — it’s hard to believe that’s not excessive too. [I’m pretty sure the same box costs less than $ 4 at Home Depot.] I understand that mistakes can be made, but the Manager’s bad attitude and refusal to adjust the charge is unconscionable in my opinion. Just because someone didn’t steal your passport, doesn’t mean they’re not stealing your money.

I know this is a boring review, but I needed to give a shout out to these folks. They are always so nice and help me pick out and pack up my boxes whenever I roll in with the baby strapped to me and bags of nonsense and no boxes.
They really helped me out when I bought a personalized invitation package off Etsy and didn’t want to print it all out at home. The lady helped me size the invite to match the envelopes I got at Paper Source, and they even cut them down for me so i wouldn’t have to try to do that with a baby strapped to me. The baby is always strapped to me.
It wasn’t cheap but it was done quickly and perfectly on a Sunday night at 7 p.m. and I am so happy I have them around the corner from my house!

Here’s the deal: this place is set up with all the services you would need for copying, printing, faxing etc. That’s not my beef about this place. My problem is that it is outrageously expensive. To use their internet connection on their «lap nets» costs you 20 cents a minute. Are you kidding me? Not only that but the printing per sheets is way too expensive too. Also the mice they use to navigate the net are touchy and you get misdirected or kicked off a site often. It is too frustrating for me to even consider this place in the future.

This place is a disaster. Poor quality, poor service, ridiculous wait times. Is there even someone managing this store?

terrible service， the sales persons are rude and the service is surprisingly expensive.

Standing in line for about 20 mins now and neither of the only 2 employees have looked up once to see that there’s a line forming. Slow employees + understaffed = Ridiculously poor service.

Dirty Bathroom
Dirty Bathroom
Dirty Bathroom.
Did I say dirty bathroom? It was nasty.
Service takes awhile, so be prepared to watch employees stand around, and for the self service equipment to work, ah, some of the time.
When you do get someone to help you, your level of service depends on which employee you get, I know that’s the way it is everywhere, but it applies here more than most places.
Employee knowledge of FedEx is lacking by more than a few of the people that work there.
Two stars because we were helped by one guy who knew exactly what he was doing an was really helpful. Unlike the other two that had to help us, one because the self service printer was not working… and he didn’t know what was happening.
Dirty Bathroom.

I am sorry to see ANY negative reviews on this store after my experience with them. I left my PASSPORT!!! in one of the copiers and five days later, I called. They had it in an envelope under lock and key. They have a system and it works. I am speechless with gratitude. REALLY. They have my business forever, even if they have a bad day now and again. (I have not experienced that in the 6+ years I have used this location)

I use this place a lot to print things on the fly. If you have a smartphone, download HP’s eprint app — it rules.
It’s $ 0.10 a page/​copy for black and white, and I believe $ 0.53 for a color page/​copy at the moment.
I like this place because it’s open 24 hours and it’s self service. I can use the copier/​printers, fax machine, or computers without having to wait in line.
If you do need to buy something or drop something off to be shipped, the staff is usually quite nice, but service can be slow.

Terrible service-​it took 10 – 15 minutes just to get noticed. And then I was told they couldn’t print a set of documents that I routinely print elsewhere without any problem. Going forward, I’m going to stick
with the cheaper and much more service –friendly copy centers in the Emory area.

It appears that this store is ruled with an iron fist by the rather curt and unfriendly floor manager. She will glare down the other store associates if they attempt to help out a customer who is waiting for assistance in an area outside their assigned assistance zone.
Multiple times I have visited this store to ship a package, only to wait forlornly at the shipping counter, making hopeful eyes at the people behind, in the copy area only to have my hopes dashed by a regretful shrug and a ‘sorry dude, I’m on non time-​senstive pointless copying tasks right now and can’t help with shipping’ kind of look.
I’m not sure if it is a general lack of customer service in this store, but often I have seen lines form at either the copy or the shipping desk only to be ignored by three or four idle employees who have obviously been told that their job is something other than what is required at that moment.
With a little multi-​tasking and better staff management, the lines and frustration at this store would both be much improved. In the meantime, go to the FedEx depot on Austin Drive for friendly, efficient and courteous shipping service.

Absolute incompetence.
I came here hoping to mail off my new hire forms for the new career I had just signed on to. I walked to the back and stood in line behind the other couple of patrons. Seeing the FedEx envelope in my hands, one of the associates belted out, «ma’am, the line for mailing is over there.» She pointed to the booth beside hers that was empty. I went over and stood in her imaginary line, waiting on one of the other employees milling about to come over and help me. After the woman helped the other two people in her line, she came over and I showed her the barcode on my phone for her to scan to pull up my mailing label I had created online. She took one look and told me that their system was down and I had to create another label.
After a long drawn-​out process of me trying to create a new label and finding that there wasn’t an «print-​out» label option on my company’s account, they tell me they can’t help me. I asked, «So let me get this straight. You have no other way to print a FedEx label because your system, which all of your business hinges on, is down?» They said that was correct and they had tried to tell FedEx Corporate, but they wouldn’t send anyone to fix it… Ok, what corporation is going to refuse fixing the system that their whole mailing business relies on, that is losing them money every second it is down? You really expect me to believe that? And more importantly, why did you let me go through all of that trouble, knowing it wasn’t going to work?
For mailing needs go elsewhere. You’ll end up wasting a lot of time just to find out they can’t mail whatever it is you need to mail.

I visit this store so often that I’ve almost got a «Cheers» thing going on. I say «almost» because my favorite associate calls me «Tatiana» and I think everyone there now thinks that that’s my name. She has this amazing thick Russian accent, and I love the way it sounds, so it works for me – close enough.
The staff is always friendly and helpful. If the color on your print job isn’t quite bright enough, or the formatting is a little off, they’re happy to do whatever it takes to fulfill your vision.
When printing or copying a small job, I like to peruse the greeting card racks. They are fully stocked on cards for every imaginable office occasion. You’ll find things like, «Happy Belated Promotion Day from the Department Head’s Executive Assistant!» Well not really, but almost. Suffice it to say that if I ever need a «Congratulations of your Cubicle Upgrade» greeting card for a corporate office acquaintance, this will be my first stop.
Note: They don’t always man the front desk during off peak hours so if you pick up a bag of Raisinets at the front, you’ll have to walk to full service copy center to check out.
And I have to say that even Unilocal is confused when I type «Fed Ex Office» into its search bar. Until the last of Gen Y stops making copies, «Kinko’s» it will remain.