Sleepy’s

I need to let people know about the fantastic customer service that I received at Sleepy’s mattress store in Deerfield at the corner of Waukegan and Lake Cook road. I was waited on by the Manager of the store. She gave me a good deal and I told her I had to pick up the mattress the next day as I had a guest arriving from out of town in 2 days. I also informed her that I need to be able to put this on my Tucson, which luckily had racks on. She told me not to worry. I got their the following day thinking a male counterpart would be there to assist as there is no way a 5“2 in person like me and a 5’5 in person like her would be able to life this heavy mattress. The district manager who happens to be a female was also there. The excellent customer service came about when the mattress I had purchased the day before now had a water stain because of rains from the night before. The manager felt it would have been dishonest to pack it up and give it to me and I would not have known. I was given a superior mattress for a nominal increase. The part that surprised me the most was the way the manager and district manager whipped that mattress on the racks on my car and tied that sucker to the roof. Even with high winds driving for 45mins that thing did not move around. It was truly remarkable. These ladies were awesome… Thanks again.

Never buy a bed from this store. This was a nightmare experience that has gone on for over a month now. I bought a mattress from them in April to be delivered in July. I asked repeatedly if they were able to deliver to St. Louis, MO as I am a graduate student at Washington University. The store assured me there would not be a problem and they would deliver for free. The day before I went to St. Louis for a weekend in July to have my bed delivered, I received a nightmare instead of a mattress. I called the store and spoke to the most incompetent employee named Natalie. She told me the bed would be delivered that weekend, and the moving company would call me 4 days before to let me know what time they were coming. 4 days before, I received no such call. I called sleepys and spoke to Natalie again. She told me she would contact the moving company and let me know. Natalie called me back and assured me that they were scheduled to move the bed that weekend, but didn’t have a time yet. The next day, I still did not receive a call from the moving company. I went through this process all over again and was reassured that the mattress would be delivered that weekend. 2 days before I left, I had not heard anything new. We called the store and were told Natalie was lying to us. She never entered the delivery date into the computer and the bed was not able to be delivered that weekend. I had to cancel my order and rush to find a mattress at a different store.
Mattress firm was able to call their St. Louis locations and find out the exact beds available and ensure I would receive the bed that weekend. Mattress firm was also able to offer a nicer bed for less money!
Not only was buying the bed a nightmare, but things only got worse when I tried to get my $ 1500 back from Sleepys. They took 30 days to send me a check and then sent it to the wrong address. When I finally received the check in the mail, they didn’t refund me the whole amount. Natalie and her manager proved to be incompetent in all matters of mattress sales. I am still trying to get my full refund, but will never enter another Sleepys store in my life.
I urge you all to go to Mattress firm instead of sleepys where the sales team is competent and goes above and beyond to help! Sleepys is terrible and hopefully no one else will have to suffer this nightmare experience!
I would never again buy a bed from Sleepys.

I am altering my review. I have changed from very unhappy to a fan. After posting the below, I heard back from Sleepy’s. They have assured me that I will see a credit on my account for the delivery charge. I am glad to see that customer service is alive and well.
I am extremely unhappy with the service/​delivery of my bed from Sleepy’s. I was told to expect the bed between 2 and 6 PM. I only scheduled/​paid for delivery since I wanted the old bed to be removed. I was willing to pay both for the High delivery charge and the removal/​recycling charge. I came home from work at 1 PM only to find that the bed had already been delivered and the old bedding had not been removed. I wasted $ 59.99 on a service that I didn’t need and didn’t get the service I wanted. I have a pick up truck and could have delivered the bed to myself for free. When I called to have them come back to remove the old bedding, I was told that is not possible. Further, I was told that the delivery time is approximate. However, I do not feel that before 1 PM is «approximately» 2 PM — 6 PM. I feel that I should be refunded the wasted $ 59.99. I also called the store, and was told I will hear back from the regional manager tomorrow. We’ll see what happens!
I will say that once I posted on their facebook site, Sleepy’s responded to me saying «Hi Lisa, Thank you for sharing your concerns with us. We were able to locate your invoice. Please allow for a specialist to review your account and reach out to further address your concerns.» Stay posted. I will let you know what I hear.
Today, 2 days later, I responded to their message this morning asking if they had reviewed my account. Still nothing back from them. So, no, I have nothing further at this point. Sleepy’s is still not showing that customer service is their priority, I was hoping after they contacted me I would hear something. Jury still out. I will keep you all informed.

My girlfriend and I needed new beds, and Sleepy’s happened to be the one shop open late enough for us to stop that in the evening. I needed a fairly no-​frills mattress, because I can sleep soundly on just about anything. My girlfriend has always had difficulty getting comfortable to sleep, so it was very important that she gets just the right mattress. Natalie helped us out, letting us try several mattresses. She was very helpful, and made sure we got every possible discount we were eligible for. The price was very reasonable for the mattresses we selected. Delivery was very reasonable, so we paid and set up the delivery date.
The delivery team arrived early in our delivery window, and brought everything in quickly and cleanly. The regular box spring couldn’t fit up the stairway (we measured width, but didn’t account for the steep angle of the stairs vs the ceiling). It was easy to refuse the box spring, and they were sending a low-​profile box spring in a few days.
The new box spring arrived — once again, right on time — and the delivery team was able to get it up the stairs right away. Within a few weeks, however, we found that the box spring had a broken support beam. We went to the store, and they were happy to credit us. We switched to slats instead, and they worked great.
After some time of sleeping on the new mattress with the slats, my girlfriend felt that the new mattress ended up being just a little too soft and would get too hot with the slats (less airflow). We spoke to Natalie again, and she recommended an even better hybrid mattress, that has a full-​gel cooling top layer. After testing it out, this seemed like the perfect match. She was able to get us a great deal on the mattress (as well as applying our return credit). We now have the bed in place, and my girlfriend is able to sleep comfortably.
Despite all of the logistical hiccups, and the need to exchange the mattress, Sleepy’s in Deerfield went above and beyond the call of duty. 5+ star service! Natalie, in particular, was truly the model of exceptional customer service. Not only was she helpful, but could empathize with the need for a good night sleep. She was both friendly and knowledgeable. If you need a mattress, want fair prices, and excellent customer service — I heartily recommend Sleepy’s in Deerfield.