Culver’s

I love Culver’s and since they opened the one in DeKalb it’s been easier to go to that one since it’s closer to my house but I think I’ll stick to the one sycamore. Better customer service and everyone is more friendly.
I may be making a big deal about it but since when do I have to pay for sauce even if I didn’t order the chicken tenders? I’ve been going to Culver’s for as long as I could remember and have never had to do that.
EDIT: after our meal, my daughter and I got our custards. She got to use her kids coupon and I got a regular mini concrete. No problem with mine. But with hers, she wanted cherries on hers. I was asked if she wanted maraschino cherries or crushed cherries. Maraschino was my answer. We got our custard and there was crushed cherries with one maraschino cherry on top. The lady said she did that so I wasn’t charged more. I would of paid for it had you said something before you did it (which I wouldn’t of been happy about because sycamore would of gladly done what I asked). My daughter took one bite and did not like it. I took it back up and you could tell they were annoyed but fixed it for me anyway… Geez thanks.

Amazing spot, great food, and GREAT Service.
I literally cannot help stopping at these when we pass them on our way to Iowa.

(TL:DR — Worst service ever, rude employees. Make the trip to the Sycamore Culver’s instead)
Ouch. Worst customer service I’ve experienced in recent memory. When my group entered just after 11:15 PM, it meant they needed to bring out another cashier, so the manager told the guy cleaning the ladies room to take care of that. But what he said to him was along the lines of «A bunch of freakin’ idiots just came in. UGH! This is just great. I need you on a register.»
Then when it was my turn to order, it was with the guy pulled from cleaning and he didn’t even respond to me when I walked up and said hi. I told him what I’d like and he just held out my cup in my face and didn’t even tell me my total. I handed him my card and he handed it back without ever saying one word to me.
As midnight (closing time) approached, we were just finishing up our food and were sitting there chatting a little and at midnight the manager came over and said «Ummm we’re closed! You can’t be here. You gotta get out, now.» So my friend said «That’s fine, all you had to do was ask» and he said «I am right now» to which my friend said «Not very politely.» Then he told us how they were all finished and were just waiting around to leave. He could have very politely given us a heads up way before he came over and basically kicked us out.
We visit the Culver’s in Sycamore all the time and as their closing time approaches, we tell them we’ll get ready to leave and they ALWAYS say «No rush, we’ll just be doing some closing things. Is there anything else we can get you?» and they typically encourage us to take our time even after their posted closing time.