The Walking Company

I’ve bought Danskos here in the past, sandals and boots. However, I will never shop here or at any Walking Co again after the last purchase of $ 180 boots purchased 12÷6÷15. The bottoms were completely worn out after only 2 months, and when I tried to return them or get a credit, they said they don’t guarantee their shoes! They said shoes can wear out in 2 months if you’re hard on them. I weigh 110 lbs, and I never did anything out of the ordinary in the shoes. I just wore them like I wear other shoes, and I’ve never had a pair wear out in 2 months. I thought they should’ve at least tried to contact the manufacturer, but they did nothing and offered nothing.

We had a fine experience and were treated very well at The Walking Company in Cherry Creek.
Our sales clerk helped my girlfriend find a couple of great pairs of shoes, was happy to go find different styles (probably 12 by the time we were done), was friendly, never pressured us in the least and pointed us to some good deals. One can’t ask for much more than that.
Maybe people had issues in the past here, or there are some bad apples, but we can say that as of January 2016, its a fine place to get specialized comfort shoes.

Decent selection of shoes although I’ve had some problems with the Abeo shoes. One of the plastic heels cracked in half but they did exchange them of course.
The service can be hit or miss. There are a few really good salespeople but there are also a few rude ones, including a manager. I bought some boots and wore them around my house on carpet, and I went to exchange them/​return them, and she (talks very loud and is quite obnoxious), said in an abrupt tone, «These are worn. I can’t return them.»
I said, «I did not wear them. There is some lint on the heels but I can assure you I did not wear them.» After some «arguing,» she finally agreed to let me exchange them, but told me «These are a FINAL SALE» in a snotty way.
Since when does the store make these kinds of policies? I thought final sales were only on clearance merchandise.
Park Meadows is better, but can be pushy at times.

I needed some shoes for work at a reasonable price. Good standing/​walking shoes are so hard to find. Naturally I thought the walking company would be the right place to go. Plus my company offered a discount if I showed my badge there. This place does have a wide selection and this is where they get the 1 star. Other than that, the service was greatly disappointing. I picked out the pair I wanted and asked a man to help me find my size. I never looked me in the eyes and when he came back I had asked about the discount that my company offered and he chuckled and said «Um that’s not for sale items». He then tried to sell me an orthopedic piece that goes inside the shoes for added support but I have honestly had orthopedics made before and they are not my thing. I told him this and he was very short with me saying that I must not have gotten the best kind. He went as far as telling me that my current shoes have the support of cardboard. That’s a cute opinion and it would be nice if I had asked for it but I’m really there just to buy shoes.
In the end I bought the shoes anyway because I truly needed a pair of shoes and liked the ones that I had picked. I would not go back nor would I recommend this place to anyone else.

Don’t bother, terrible return policy, don’t stand behind merchandise, unhelpful staff. I have better luck at other stores.

BUYER BEWARE!
Sales at this store are ridiculously deceiving. At the flat irons store we found a pair of shoes which were directly under a sign marked as an additional 25% off. They didn’t have the size we were looking for, so we went to the Cherry Creek store. The Cherry Creek store, the same shoes were positioned under the exact same sign. However, when we went to purchase them we were told that this particular pair were not on sale. The manager at that store called the manager at the other store and then related to us that the shoes had been missed placed at the flat iron store and therefore we’re not on sale. When asked why the same shoes were directly under the same sign at the Cherry Creek stores the manager simply apologized and maintained they were not on sale. For years I’ve always wondered why people buy shoes at Nordstrom’s when they appear to cost a little bit more, but now after dealing with this particular store and the manager Deanna, I understand why premium pricing is worth the additional customer service!

I was walking around the mall and my heel was hurting. So, I popped in here to check out some inserts (orthotics). The sales lady was helping me within seconds and knew exactly what I was talking about. They checked out my feet on the magical high-​tech machine, then measured it the old fashioned way. She popped in the back, grabbed some inserts, and put them in my shoes. When I tried them on, I immediately knew they were exactly what I needed. Although they were not cheap (around $ 70) the quality seems excellent. They had me in and out of this store in less than 10 minutes. I really appreciate this efficiency. They also did not try to push hard on any additional sales.

Do the words «hard sell» mean anything to you? They have good shoes here, but be prepared when you go in. They definitely don’t want you walking out of the store empty handed and none of the associates are afraid of the hard sell. It comes across as desperate the two or three times I’ve been in there. Always selling a «custom insert» as well. Go to Nordstom instead, same shoes, same price, great service.