I feel your company makes one of the best malts around I use to have them as a kid and still do. Drive thru 9⁄19 Ord 425 I had the worst experience I have ever had at a baskin Robbins. I ordered at the Drive Thru, a Chocolate Malt made with Vanilla ice cream, I pull up to the window. it was made with chocolate ice cream. I tell her that’s not what I ordered. she said this should be fine right? I said NO, I want one like I ordered with vanilla ice cream. 6 minutes she comes back to the window with a Vanilla malt. I Said that is not what I ordered. I don’t have time to wait, I want a Refund. She says why don’t you just take both of them and that will be fine. I SAIDNO I want my money back. She says no manager so I cant give you a refund. I was this is ridiculous. GIVEMEMYMONEYBACK we argue and she keeps trying to give me the wrong malts to take. Finally after Arguing enough she opens the Register and gives me my money back. I WILLNEVERGOBACKTOTHISBASKINROBBINSAGAIN
Dev S.
Évaluation du lieu : 3 Des Plaines, IL
Good location which is with Dunkin Donuts. Baskin Robins Ice Cream was okay as I found lots of ice chips in it. Was not happy with it but they were quick to replace it for me when I mentioned it.