H & H Tile and Plaster

Had a problem getting a pool plastered and found H % H. Talked to a chuck and he gave me the kind of service that is all too rare these days. After checking out my problem he offered a very price to get me up and running. couple of days later my pool is finished and I am enjoying my time in the water. Great company that still does deals when they say they will and when they say they will, and for a fair price. thanks !

H&H Tile & Plaster
Gentleman…I interact with a number of people on a daily basis; all have different personalities and attitudes. I rarely come across people with such a professional attitude and a positive outlook as both of you. I found your demeanor and total commitment to the customer to be at the top of your list. I personally want to thank both of you and your direct chain for the consistent focus on the customer service and customer care displayed throughout this journey. Although you work for different businesses, working as one has ended with success. I remember a quote, «Finding good players is easy… Getting them to play as a team is another story.»
A personal thank you for all you do! Keep up the good work!

Richard & Cindy

Can’t say enough good things about H&H. Professional, prompt, and the finished product far exceeded our expectations! I’d recommend H&H again and again, they take pride in their work and it shows, great work guys!

H & H runs a first rate operation. From start to finish these are the professionals that you want surfacing your pool. We went with a midnight blue pebble plaster that looks absolutely fantastic. The crew was punctual, skilled and aimed to please. The project was completed on schedule and the work area was cleaned each day. The project manager addressed small punch list items promptly and really went the extra mile to make sure that I was pleased. There are a lot of pool builders, but only a few companies that plaster pools. H & H is tops in the Austin market.

I got a pool built in September 2008. The original plaster was done by the sub-​contractor used by our pool builders. The second it was completed we expressed our concerns over the sub-​par job. They (the sub-​contractors) suggested to wait it out as all the issues might correct itself in time over the curing process and if it didn’t they would perform a power-​wash and seal the cracks as a one-​time only fix. We thought: ‘Well, that won’t take care of the extreme, mottled patches and marring due to laughable workmanship? We’d just spent $ 50k. We expected a pool that at the very least met industry standards.’ Needless to say, this was an unacceptable solution.
So we took things into our own hands and hired a lawyer specializing in pool construction. She recommended we get an independent consult from Andy Hines, an expert with over 25 years of experience in the pool industry (
). Based on his recommendation, the only solution to the sub-​standard plaster job is to get the pool replastered and by a different contractor. He suggested a few plaster companies but only H&H Tile and Plaster made the cut (
). They are members of the National Plasterers Council and the National Spa and Pool Institute.
The builders finally agreed to our request and on May 1, 2009 and so the pool was replastered.
Needless to say, we used H&H Tile and Plaster. Everyone on their staff was professional, respectful of my property (no loogies, smoking or lunch trash), and cleaned up thoroughly. They did a great job and my pool looks fantastic!
But a few weeks later, we found several oddly shaped markings where the plaster appeared to be of different colors. I contacted Billy Johns (I believe he is the owner at their new Austin location or at least the manager), our only point of contact from start to finish. He came over shortly after and arranged to get everything fixed on the spot. He’s sent someone over several more times to fix the same issue but the important thing was his responsiveness, urgency in getting the problem fixed, and genuine concern.
H&H Tile and Plaster has the proper credentials and employs a professional and competent staff that turns out quality work. I would definitely use them again.