My Oreck Store

I bought an Oreck vacuum through Oreck Direct and had issues with the sensor related to turning the vacuum on and off. The vacuum would almost immediately shut back down after being turned on. As any «typical» person would do, I checked for blockages and removed the bottom plate to see if anything was stuck, wrapped around the roller, etc. I did not see anything and put the cover back on (only 2 screws, I think). Because of just checking to see if anything was blocked, Oreck Direct said my warranty was invalidated b/​c I had «serviced» the vacuum. BUT, Juan at My Oreck Store was very committed to trying to resolve my issues and worked relentlessly until he found out what was wrong. He repaired the vacuum free of charge even though Oreck Direct said that my warranty was invalidated b/​c I «serviced» the unit. I am very, very appreciative of what Juan did as it is a relatively expensive vacuum. He owns this store and a store in Alpharetta I would not hesitate to do business with Juan as he personally stands behind his products.

Just bought my mom a very cool Oreck Vacuum for Christmas. Jesse was very helpful and explain the difference between all the vacuums, and he also gave me a good price for the vacuum. Great service I’ll come soon for more supplies

I was called to bring my 8 year old Oreck in for a free tune up, I had only had it serviced twice in the past 8 years… WOW is all I have to say, when I picked up my vacuum it looked like a brand new one of the show room floor. The best part is that it was free. I will be buying another Oreck real soon.

I just got back from this Oreck store. Before I went, I looked at their Web site (
) which promises: «Get started with a free 16-​point inspection. Before we do any tune-​up, we inspect your vacuum to determine the problem. Visit the store nearest you today for your FREE inspection.»
I took my Hoover Windtunnel vacuum for repair because the brush wouldn’t spin. The employee said it would be $ 60 to diagnose the problem, and any needed parts would be additional. I asked about their free 16-​point inspection, because I wanted to determine if I should pay to repair the vacuum or buy a new one. He said he could do the inspection, but it wouldn’t tell me anything I couldn’t already see for myself, and launched into a sales pitch for a new Oreck vacuum. The other employee, a repairman, said he thought it was a broken belt. The first employee said I should check for a broken belt before having it repaired, but he would neither check for it himself nor lend me a simple screwdriver to allow me to do it.
It seems to me that this free inspection is a sham to get you into the store for a sales pitch, and they are not interested in doing business with you if you want your own vacuum fixed instead of buying a new one.
I left there with my broken vacuum. If the problem is more than just a broken belt, I’ll take it elsewhere for repair or buy a new vacuum – which will NOT be an Oreck!