On The Canal

A bride’s worst nightmare! Despite having prepaid scheduled appointments from 9 months prior — upon arriving at On The Canal Hair Salon, the bride was told that her hairdresser that had done her hair trial had resigned 4 months ago. No attempt was ever made to notify or communicate any of these issues with the bride. Tears were shed and the staff had absolutely no compassion for the bride, they stood there with attitude and no resolution, no refund nor an apology. They also refused to even go look for the file with all of the pictures that were previously emailed to them until the bride insisted about 4 times. She finally came back with a print out of tiny thumbnails of the images. A huge devastating surprise just a few short hours before the pre-​ceremony photo shoot. They proceeded to tell her that they did not have the proper hair tools to do the requested vintage hairstyle since they belonged to the girl that had resigned. They then styled her hair so unprofessionally and inadequately that the bridal party had to scramble to locate the right curling tools and attempt to re-​work the hair on their own. The hairdresser was not prepared to service the bride as contracted; the end result was absolutely appalling — her curls looked matted unstyled — The worst hair style imaginable! The bridesmaids attempted to locate a new stylist on the fly and ultimately were forced to try and re-​work her hair back at the hotel, on their own which improved it — but was difficult considering the hair products, and curls done at the salon were so matted. The absolute worst experience ever. I would not recommend this salon whatsoever.

The 2 girls that did my services were friendly.
I had a massage and facial. The facial wasn’t the greatest… she did what the salon obviously asked of her but they did not have any of the machines my normal girl at home uses to really cleanse the skin. All Aveda products which is always a plus though.

The service is so great here! Everyone was very personable and happy to be there. I received a full leg wax and a hair style. My stylist was so kind and accommodating. I would highly recommend this salon to anyone who would like to be pampered!

Had a great experience with a friend of mine. We received pedicures and the staff were so wonderful and professional. The atmosphere was comfortable and clean. The next time I’m in town I look forward to stopping in.