The Home Depot

Everytime I go to this Home Depot I’m reminded why I hate it so much. They always have everything you need _​besides_​the item you went there for. I can’t tell you how many times I’ve left a full shopping cart so I can drive 10 miles away and get everything I needed from Lowe’s. Not to mention the lack of empty standard and lumber carts because they’re all in the middle if the parking lot.

I was at the Duluth store and Mark was helping me in the door department. He was always very curteous and friendly! I was telling him how I needed to get a new patio door as my sliding glass door was completely impossible to open and close. The track, for some reason, was damaged in a few areas making it a nightmare to try to open and close the door. I was telling him also that I had very little money to work with. He suggested I purchase a $ 13 part that I had to order on line. The part came swiftly to the Home Depot store and I was sent a text telling me the part was there. I didn’t have to pay shipping for it as it got sent directly to the store.
I told Mark that I didn’t feel I would be able to lift the doors off the track to install the part. This metal sleeve was supposed to fit over my existing damaged track but you would have to remove the sliding glass doors and put the metal sleeve on top of the old track and hammer it in place. I didn’t feel I had the upper body strength to be able to accomplish this.
He offered to come to my house and install it himself on his off time. Now if that isn’t customer service, I don’t know what is. Mark is a one-​of-​a-​kind gentleman that needs to be recognized for his generosity and I couldn’t thank him enough. My sliding glass door that I never thought would work again and I was having to face paying at least $ 800-​$ 1000 for new doors, only cost $ 13 and now is very smooth when I open and close it.
THANK YOU MARK!!! I will never forget what you have done to help me.

I don’t expect every employee to be an expert on every subject. That would be crazy of me. But if I ask one if she/​he knows a lot about hardwood floors the answer would not be «Yes» if the extent of his/​her knowledge of hardwood floors is that he/​she has walked on them at some point in life and can distinguish between hardwood, tile and carpet. That’s not knowledge, my friends.
That being said, they lost the sale because the person «helping» us was no help whatsoever.

They have got all the stuff you need to do whatever you want in your home. gardening, plumbing, painting, remodeling. you name it… I have been there couple of times and each time was helped by a employee… who promptly guided me to the correct section and got the me the right equipment and stuff I needed.
Less than half a mile away from where I live… so thats always a bonus that you can drop in whenever you want.

This place used to be horrendous, but its getting better. The people are more helpful, they know where things are, they’ll talk to you about your project, give you ideas and tips…
Lots of newer and more cheerful employees.

Terrance in the garden department was extremely helpful in resolving some problems with a pressure washer. I have three Home Depot’s and a Lowes all within five minutes of my house and I come to this location on Shackleford because I have found the staff to be the friendliest as well as more knowledgable than my other local Home Depot stores.

In California, service at The Home Depot was hit-​or-​miss. Here in their home base of North Georgia, the company obviously maintains a higher standard of service.
Employees at my nearest location are friendly, helpful, and knowledgeable. When they don’t know something, they make the extra effort to find out.
Every cashier I’ve met there has been friendly, too, and patient when I had to split my purchase into three transactions.
As mentioned in my review of Garden Ridge, their prices on garden items such as pottery are very competitive. Also, THD has good prices on cleaning supplies.
They have made a fan of me!