Verizon Wireless

Was having issues with authorizing my new phone at home, so popped in for help. Was greeted the second I walked in the door. Was not «logged in» or asked to «take a number» — the gentleman who greeted me (Chris, in this case. At 11am today if any manager is reading this) stepped aside and helped me himself.
Professional, courteous and did not make me feel foolish for having trouble. Fixed all my problems in less than 10 minutes and sent me on my way after making sure I didn’t need anything else.
Fantastic customer service. There are bad customer service reviews on here, but definitely notice the date when you read them. From my experience, they certainly don’t have this problem anymore.

Came here to pick my gf new IPhone 5S. The parking here is easy as its a big parking lot. This place is also well staffed with friendly employees. You will be greeted and helped within 10 seconds of walking in the store. The store is cleaned and well organized. The employee was extremely helpful and fast at setting up the new phone. He even applied the screen protetor for free (he did it perfectly). The only thing I didnt like about the store was the demo headphones did not work and they didnt seem to bother to care. The music they played was also a bit overly loud. Overall, this is a nice verizon store i look forward to going back to. Cheers!

Granted there was a long line at 1:30pm on a Sunday, but the service we got from store manager Omar definitely offset the wait.
We were unhappy about the $ 76 monthly fees for 2 feature phones barely used by 2 senior citizens for Sprint. Sprint told us the cheapest they have is hundred-​dollar plans for 2 phones. We came to Verizon to see if we could add 2 lines to an existing family plan without changes to existing lines. The store manager explained to us that they could do that, but they don’t have cheap feature phones available. he told me that I could go to 3^rd party stores to get cheap phones but the existing lines can’t keep their old benefits through 3^rd party stores. And he thought of a better way to do it. He got us $ 100/​year prepaid plans with $ 35 phones, which is great for our needs. The senior citizens couldn’t understand English very well but the manager was super patient and he also asked and waited till everything was understood by everyone. The bill was even cheaper than he originally projected. And every single item of charges was explained. Numbers were ported, phones were activated on the spot. It was worth the wait.
They should offer more seatings but I guess it’s the company policy to keep people on their feet so people would walk around to browse their merchandise.

I’ve been to this store once as we were in the area and decided to ask some questions about a phone we had recently purchased.
As many others have noted there was a line that seemed to barely be moving. Once it was indeed our turn to talk to an employee I told him I had a question about a phone that I had recently bought, and he left to go talk another customer??? I didn’t even understand what was going on.
Eventually we finally got to talking about the questions I had. I am unsure if the employee was misinformed but what he ended up telling us was wrong as I called customer service after I left to ensure what he was telling us was right.
I wasted time in this location and I won’t be coming back.

This place has the worst service. Waited 30 min to have someone help me which was fine, but this guy left me and my family after 5 minutes to help someone else. He then came back 15 minutes later, talked to me for 30 seconds then left again to help some other customer. After waiting another 40 minutes, I finally got someone else to help me. She was really nice so I was thinking of giving this place two stars, but I ended up leaving the store 2 hours and 15 minutes after entering. This is just unacceptable.

I am not currently happy with Verizon as a company, due to the new shared plans, etc., however this particular location has served me quite well. Whenever I have had an issue that needed to be dealt with in person, the management here has been very helpful, and even followed up with phone calls to make sure I was satisfied.
This score isn’t higher, however, because some of the issues I have needed to talk to management about have come as a direct result from the employees working in the store making errors. Also, there is typically a ton of people in here with huge wait times.

I agree. I never liked the service the moment I walked in. I recently went in already wanting the HTC Thunderbolt, and they would not leave me alone for more than 2 minutes before I bought it. Even when I told them I wanted to look and compare other phones on my own they would not leave me alone.
Then, a day after I purchased there was a problem with the volume rocker not clicking even though it functionally worked. I told them that I just got the phone yesterday (still under warranty) and I would like the issue to be addressed. All they did was make up a fake policy about «Verizon not being able to change the phone because it still works, otherwise Verizon would loose money.» Also, they could not help because there was no technical support staff in the store that day. And the sales rep talking to me was being very loud and aggressive saying, «I don’t see what the problem is.» By the end everyone in the store was looking at me. They made me feel so dumb.
So none of this made sense and I decided to go to the Verizon store next to Perimeter Mall. I told them everything that the staff said at the Satellite location and they basically told me that none of it was true. They had never heard of that policy, and that any one of them could have exchanged the phone for me without seeing technical support if they saw an issue. They also recognized that there was an issue with the volume rocker and told me that the volume rocker was actually one of the biggest complaints about the phone aside from low battery life. Then they proceeded to exchange my phone immediately.

This Verizon store has terrible customer service in addition to the next closest in Lawrenceville (will write a review for that store too). Ended up having so many problems with this store and verizon in general that they lost my business and I moved to AT&T and got the iPhone which I love. Stay away from this store if you want good customer service.