Melton’s Service Center

Fast work and patient explanation. Although it is a little pricy, I do not see they have any attempt to over charge people, even they are beginners in cars.

Overcharged me by 100 for a break job. Did not take a look at the other problem I asked them to check out. Two days later my car stopped turning on. They took 450 dollars worth of «diagnostic» time to tell me I needed a new computer. Ordered that for 900, they put it in, and realized it wasn’t the computer, but just a loose connection. Refunded me for the computer, still didn’t look at the other problem I asked them to. Got it back again, realized the problem was still happening, took it back and they charged me 150 to lube a sticky rotor that they should have taken care of in the first place. This place is expensive and the mechanic who worked on my car was not good. They are nice people but I spent way too much unnecessary time and money here. Wasp automotive is my new place, they’re fantastic.

I’ve been going to Melton’s for several years now and they have always taken very good care of me. As someone who has six young children, it matters to me who is working on my vehicle. I trust Melton’s with my family’s safety. They’ve never let me down.

I’ve had my car worked on two times at Melton’s, once to replace a dead battery and also to get a new set of tires, and both times they were extremely professional, quick and friendly. They always seems busy, but always do a great job and give you a realistic estimate of both pricing and timing.

We used Melton’s for years before moving away from Durham. During that time, they were able to disassemble, inspect and reassemble the transmission of our Subaru, replacing only the main seal, making the transmission replacement we were told by the dealer was unavoidable a $ 450 job instead of thousands. They told us there was a risk, but that it was what they would do. They were right, and years later that transmission is still running strong. They put up with repairs on my grandmother’s 1979 Honda Civic, despite problems with finding parts, my ordering the wrong parts, all the stuff that comes with working on a car that old, and more. Fast forward to yesterday, when I called and asked them to forward repair records for the Subaru, having sold it. They took the time to email all of the records, even though it has been a couple of years since they saw the car, and will never see it (or us, unfortunately) again. It’s hard to find folks as skilled or honest in this industry, and we certainly haven’t yet found their replacements in our new home. Use them without hesitation and be thankful.

Great guys. The owners (two local brothers) are always around, either talking to customers or supervising the shop. They’re honest, good at explaining things and will take the time to answer your questions, show you what’s going on with your vehicle, etc. Prices are fair and the service is actually pretty fast.

Let me start off by saying that Melton’s has been my families choice of mechanics for years! They have always been priced fairly, and have done well by both the Greens and the Prices (those are our families names!)
I do work marketing, including for a number of car dealers. They help me out sometimes, and I bought a car from the auction, but it needed to pass inspection. It was an Oldsmobile Aurora, and it was overheating. I didn’t know if it needed a radiator, a radiator hose, or if it had a blown head gasket…
In one day, they diagnosed the car, and found that it was actually a relay for one of my fans from the radiator, fixed it, and got me ready to roll for my inspection.
Thank you Meltons!

I love this place. Melton is almost always there himself. He is a kind, honest man. I’ve never had to worry about getting ripped off, which can sometimes be a concern for a woman who knows nothing about cars. I moved here from WI, where I always counted on my dad for help with my car, so I was worried when I was left to handle it alone. Melton’s has been nothing but great to me. He gives me rides to work when I drop my car off, and usually drives me in my own car so he can hear the issues for himself.
Truly, this place goes above and beyond. It’s getting increasingly difficult to find a good quality, honest business anywhere in America, but Melton’s is definitely it.

I work nearby at the School of Science and Math. I use this garage to take care of lots of routine service need and other stuff like iffy tire problems, replacing light bulbs, and oil changes. It’s great. They are honest, and do an excellent job. And if you are at Duke or NCSSM, it’s close and very convenient.

My experience with Melton’s has been nothing but wonderful. Mr Melton is kind, honest, reputable, and patient. I had taken my car to Neal’s Garage, and had a HORRIBLE time with them. They were dishonest, shady, and called me «dear» which I generally hate. But enough about those guys.
After some serious misinformation and general runaround from Neal’s Garage, I took my car to Melton’s Service Center. Mr Melton took me for a test drive so we could both witness the problem. Before taking a look at the car, he guessed that it was a loose sway bar. He took it into the shop, I had breakfast with my husband, and before we had the check, he called me back and confirmed the issue was the sway bar. He took me into the garage to show me the problem with the sway bar, which was awesome. I’ve never had a mechanic actually teach me about my car. He finished the job, and I was back to work before lunch. My car has well over 100,000 miles on it, and now it drives like new. It is so quiet, it is practically in stealth mode.
In the end, I spent less than $ 100 to replace both sway bars, when Neal’s wanted to charge me over $ 300 to replace a perfectly functioning axel, leaving the root of the problem ignored in order to make more money. I will only go to Melton’s as long as I am living in Durham.

Mr. Melton embodies the type of old fashioned business ethic that I appreciate. I have been told by numerous shops that I need new front struts. I called around and got quotes from many other shops. Melton’s was the only business that questioned whether or not I really needed them. All other shops were going to basically take my word for it and charge me around $ 500. Melton’s took my car for a drive and decided that it was a smaller problem (swaybar link, I think). Instead of assuming that the sound I was experience was the biggest issue possible, Mr. Melton knew that that same sound could be associated with two smaller problems (the swaybar link and bushing) so he first fixed the swaybar link first instead of doing the big huge fix. This saved me more than $ 400. After driving the car the problem is gone so I agree with his assessment that it was the swaybar link (who knows, the other two things could be the problem too but Melton’s methodically went from smallest problem up to the biggest problem). Simply put, I appreciate that he was willing to figure out what small fixes might be the problem instead of just going for the big fix and taking my word (on the basis on other mechanic’s words) for it. Because of this reason I would recommend Melton’s over this other business:
because, as this customer tells it, they took his word for what the problem was without trying to figure it out themselves and ended up costing him way more money. I can’t believe he still rated them so high. After realizing their mistake they still made him pay for the real problem. I would be furious. Gratefully, Melton’s took steps to make sure that they fixed the right problem which saved me more than $ 400. I was referred to Melton’s by a friend who had the exact same problem with her car and who received the exact same service and also saved over $ 400. Melton’s will be my primary garage for as long as we are in this area.

I have never been to a more efficient, friendly service center in my life. I called Melton’s and within 5 minutes my car was towed. What they thought would take several hours took only one hour after I told them I was just passing through the city. I was incredibly impressed with how well they treated me and my car. Best service center I have ever been to.

The staff at Melton’s are fantastic. They’re helpful and concerned about saving $ for their customers. I would highly recommend their services without reservation.