Sanfratello’s Pizza

I love everything about this pizza! You must try the meat lovers, let’s face it everthing is better with bacon. Start off with the combo platter, the zucchini is to die for! The service is extremely amazing, pleasant, and very efficient. Loving the new dining room/​bar.

They have really stepped up their game since absorbing the business next door and becoming a full service restaurant. The food is very good and the pizza has improved in my opinion. The calamari was excellent and the jalapeño, pepperoni, and garlic pizza well done was absolutely delicious. The servers were very attentive and the busboy (TJ) filled our cups and seemed to be helping out everywhere. Always great to see employees working hard. Will definitely be back as this place has certainly earned every bit of the 5-​star rating.

Showed up one night with a party SEVENTEEN… The service was great. For real. I mean, she was a little busy — obviously. But really great still.
The food was delicious.
Customer service even better. They had put in the wrong pizza order. The wrong pizza was offered to us, on the house, to nibble on while the pizza we had ordered was coming out of the oven. Their meat lover’s pizza (the «mistake») was so tasty. There is nothing about that pizza that’s a mistake. Then the pizza we ordered… Papa Joe’s pizza. Seriously, I was never more excited to have leftovers.
The bathroom is CLEAN. Major bonus, right?!

Thought we would try the new dine in restaurant last night. To say the least it was a horrible experience!!! We were seated in the middle of the restaurant in a booth, to the back was a large party of about 20 parents and kids. The parents were all talking and not watching the children, which were yelling and being extremely disrespectful of other, sadly they were boys around the ages of 10 – 12. It’s was so bad that we couldn’t even talk to each other at our table. The worst part was no one running the restaurant did a thing. We said something to the hostess and she looked at us and said «sorry», that’s it, nothing else!!! We were so excited to go and try the dining room… I can tell you that we will NEVER go back!!! We were only 4 people and felt like we weren’t worth their time to enjoy our dinner since there was a bigger party paying more money!!! Every customer deserves to enjoy their meal, not just the larger parties!

Well since Iuccios pizza closed down this has been my go to place and i cant complain. the pizza is pretty good and their wings are better then average for a pizza place. they are the only ones that still have regular french fries no coating or curly needed!

Best pizza in the area, hands down! I ordered from there this past weekend and everything was really good! Pizza was crispy and they put a good amount of toppings on the pizza! I also got there combo platter & a pasta and they were both excellent! I love there zucchini! I will definitely be back! I can’t wait for the dinning room!

I have now ordered, in the past two weeks, a large deep dish sausage pizza
I repeated the order more than once to phone order taker
Both times, after an hour wait, I been delivered a THIN crust large sausage pizza
I’m thinking they just don’t do deep dish anymore
Arggh

Being put on hold for over 5 minutes to order a pizza is unacceptable to anyone. When I called back to complain. Derek the manager tells me what was he suppose to do? If the owners believe this is someone to have on staff they should think again. Also I called about 5:15 pm. Come on. I went to a competitor. They didn’t care. Good customer service. NOT!

Ordered takeout: They didn’t have multiple menu items that day.
Forgot one part of our order.
Pizza was solid but mistakes with customer service were glaring.

I go here every once in a while to order their specialty pan sausage pizza… And it’s cooked properly probably the same amount of times once in a while. When done right the concept of their giant patty sausage on top of a thick crust pizza with generous amount of flavorful sauce is top notch. But when under done or burnt it becomes more hassle than it’s worth and makes it nearly inedible… 2 words to the owners of this place Quality. Control.

I usually get either a roast beef sandwich or a pizza from here. My favorite toppings are mushroom and sausage. I personally have never had an issue with customer service or a bad pizza. I have been coming here for years and its much better than eating at a national chain pizza place.
The crust is not very flavorful but I like my sauce and cheese to stand out. I do not recommend getting green peppers on your pizza but that is cause they are mushy and I like crisp peppers.
This isn’t Chicago pizza, but nothing around here is.

Pizza was just ok. Granted it was a busy friday night, but that shouldn’t matter too much with a quality pizza establishment. The crust, toppings & cheese were all good but the sauce tasted like it came right out of a tin can and wasn’t seasoned. My wife said the same thing so it wasn’t a biased opinion. It definitely was not good enough to return in my opinion. Pizza is just not that great in NWI it seems. Also as stated in another post, the customer service was pretty rude. They seemed overworked. I let it slide because I know how it can be to work in a high stress environment but your customers are your bread and butter.

The pizza here is great, but the customer service is lacking. I have been ordering from Sanfratellos in Dyer for 14 years. This is not the first time I have experienced bad service. I called tonight to order a few beef sandwiches for pick up. I ordered them with hot giardiniera and cheese, I was informed rudely, we dont have that (exactly as spoken)…okay then what do you have… no other option was offered. I then asked what kind of peppers do they have. I was given the options again rudely. After I placed my order I immediately called back and cancelled my order, I did not complain I just said I would like to cancel and the same girl that took my order rudely said fine and hung up on me. They lost an order due to rudeness. We then ordered from another local establishment.

If your from the area you know this place is the best pizza around! Fast pick up and delivery time and great coupons/​specials! Yummy!