Starbucks

i live nearby so i frequent this place a lot with my sisters. I dont go during the mornings because i know it gets packed so our time to go usually is the afternoons or nights when we craving our frappes or teas! Everytime i have gone the drinks have been great and service too.
If you do drive tru you might wait a bit. If you go inside you might not get a table at all! Students are always hogging the tables. I understand you need to study but jeez we want to sit down and enjoy our drinks too! they probably need more tables.

This is the second time they mess up my order. And it takes about 3 days to refund me the money. Very upset of their customer service. Definitely not going back again!

Service is terrible here. So many staff walked by not taking my order when I was at the register. I got my drink and also wanted a cup of water and that took them 5 mins to do as they continued to ignore me and do orders. I asked again and she made me wait longer. No one had good customer service here

Decided to give this location one last and final chance and sure enough it was worse than before. I pull up to the drive-​thru to order the usual: tall iced green tea latte with extra matcha. Barista hands me a pale-​colored drink. I promptly (and nicely) ask whether it had the extra matcha I had requested to which she gave me a blank stare and then pulled the drink out of my hand with no answer. She fixed it by aimlessly throwing a scoop of powder over THE ICE and sent me away. They’re lucky I was in hurry otherwise I would have refused this hot mess (refer to the pictures)
I will be writing to corporate.

Never would I have ever thought Starbucks would be my first Unilocal written review.
Long story short, I came here to study but there were 3 older men whom i thought were video taping my legs. I felt uncomfortable so I moved to another seat. Later on the 3 creepers were wondering around Starbucks trying to stare at me as if staring for 8 seconds wasn’t long enough. I decided to leave because there was no way I was able to focus on studying when i can sense these 3 men staring or trying to record me and walking around back and forth. As I was getting ready to leave, one of the creeps took out his phone again and looked like he was trying to record a glimpse of me before I left. I was uncomfortable knowing that a creep had a video of me.
I called this Starbucks location to let them know the situation as I was in the parking lot sitting in my car. The supervisor and one of the female employee who answered the phone listened and cared about what I had to say about my incident. The supervisor brought this attention immediately and called the cops to report it. Because I wasn’t physically sexually harassed, the cops didn’t come, BUTTTT the fact that the supervisor took this seriously and cared about how the customer felt in her store location really deserves a 5 star for not only caring about how the quality of the drinks/​food taste, but also showing the clients that they care about US.

I’ve been here a couple of times. Staff is usually pretty friendly. I typically study for like hours, and they are nice to me regardless. My orders turn out fine. It can get crowded and busy from time to time. A good place to study if you can find a seat. I’d come back again!

Worst starbucks I been to, I’m a gold member, been to sooooo many different Starbucks and this one is by far the worst. The associates are rude, they don’t prepare the drinks the way you order them and they take a long time as well. I rather just go to the Covina Starbucks right there customer service is always 100% only reason why I have it 1 star is because it won’t let me put none because if it was able to believe me they would have no stars from me.

This Starbucks is just… LOUD. And I do not mean the people, I mean the music. The music is super loud, with HEAVY bass, and shrieks through bad speakers. Their ear-​piercing music isn’t mean’t for a soothing, calm environment for studying, working, or focus of any kind. The last time I was here, I kindly asked them to turn down the music; in which they did. Evidently, this did not carry a lasting effect. Although they are nice people, I cannot stand coming here anymore and I do not think it is right for me to constantly ask them to turn down the ghetto love-​making music. I have $ 300 headphones with noise cancelation, and I still can’t mask their music over the one I choose to listen to in my headphones. My goodness, I wanted to go to a Starbucks, not a raging night club that serves cold brew and occasional half-​off frapps. For the record, this is the FIRST Starbucks I’ve ever complained about their music being loud. Other Starbucks doesn’t seem to have this particular problem…
Anyways, very disappointing. I’m going back to my regular Starbucks in Monrovia where the atmosphere is much more pleasant.
PS. I just had to make this first Unilocal post because I am THAT annoyed. Peace.

I’ll give a star for effort but man never fails it’s either they take too long, give the wrong order or there fraps taste like water. I’m too upset to even call and complain but I just went thru the drive thru and it’s always the same girls working at 6:15 am sure there friendly but there drinks always come out like shit. I ordered a java chip and pretty much it’s like water and chocolate I’m so upset I don’t have time to go back and complain cuz I start work nearby at 6:30 am but still aren’t they trained to do the coffees correctly and this is not the first time. I’ve already complained before over a sandwich and I’ve felt cheap about that to complain but when ur hungry or want to enjoy something u Definately don’t want something that tastes like shit. This is Definately the last time I go they’ll loose a customer but there not gonna care just warning be careful to expect some sort of bad service.
I hope the manager goes on this app and sees the bad reputation they have LOL IM NOT THE ONLY ONE WHO HAS WRITTEN SOMETHING BAD

I ordered through the mobile app and came in to pick up. My venti caramel frap should have extra whip cream and regular caramel syrup but what I got was the reverse. And my venti peach green tea lemonade had little pieces of strawberry floating around in there… On top of that it tasted like nothing. I sense too much attitude here so I didn’t bother asking for my drink to be remade. But next time, I’m driving an extra mile for Starbucks and just skip this location all together… This is not the first time they messed up on my drink.

Worst Starbucks ever. If you’re in a rush.. .ever. Don’t come here. They take very long, drive thru and walk up orders inside. Ridiculous.

Pros: always find a place to sit inside to study here with an outlet nearby to plug my laptop in, the workers have always been nice to me (add to «cons» section, lol: except one guy who seemed a bit snappy/​short when I asked him if my cold brew was coming after waiting an unnecessarily long time for someone to simply pour some water & cold brew concentrate into a cup & add ice)
Cons: slowish on making the drinks; however, I am aware that they are also prepping orders from the busy drive-​through. I wouldn’t recommend coming here if you are rushing. make sure you have enough time to wait a little bit; otherwise, you may get pissed a little.haha. Pretty loud in here with the music & workers. they are wayyy louder than the customers! Today is the second time I am here studying when this super loud guy comes in. he is currently talking super loud to the workers behind the counter & always seems to be harassing (if not, on the border of harassing) them. The first time I gave one of the girl workers props (in my head, of course, lol) because thought she was handling him well by playing along with his loud nonsense, but after this second annoying shouting session, I am starting to think maybe these workers egg him on. annoying! Oh & today I had to wait a super long time to use the restroom. who knows what the person in there before me was doing. yikes! I was hoping it was a worker cleaning it because seemed to be the only rational reason someone would be in there that long, but the bathroom was not so clean when I went there (as all SB restrooms aren’t.lol)
**Tip:Woman’s bathroom code is 60 914. Check to see if there is toilet paper in there first, & if not, which has happened to me twice now, grab some napkins from the counter by the door to use!

On February 24,2016 at 10:16 am. I was greeted by a Starbucks employee in the drive thru. My sister and I were doing two separate transactions since we each have a gold card of our own. The employee was very rude. I wasn’t happy at all. She was talking very loud and fast like she was annoyed of us. When I got to the drive thru window she just old us our price and charged us. I said thank you and she didn’t say nothing. People that work with this type of attitude in customer service make business go down. This wasn’t the first time I had someone rude service me at this Starbucks.

I don’t understand how Starbucks can make all these espressos and fraps, but can’t seem to make a decent iced coffee with creamer in the morning. I swear every single time I come here, their iced coffee tastes unedible. As though, they never make their coffee right. Too much coffee grounds, maybe. Many times I would have to take my coffee back. One time, I took it back for it to be remade, and the cashier told me she doesn’t accept trash! Excuse me, but you made the bad coffee, why do I have to keep it? Shape up, Starbucks, please…

This must be the worst Starbucks I’ve gone to.
Parking — not always the best (but this wA when the plaza was under construction, so limited parking. Probably not the issue now)
Service– good
Environment — noisy as hell! I came here to study and since it was down the street where I live, I thought it would be convenient. But they played music so loud and it is not soothing like the other Starbucks. No Bueno!

This is the worst Starbucks I have ever encountered.
There is no regard for the customer’s experience. We ordered a bunch of pastries and the workers claimed they had NO bags. Really? Instead we had to carry what seemed like 100 pastry bags in our hands instead of one paper bag.
The drink was done pretty fast, but the oatmeals took forever and were scalding hot. The cashier expected me to carry one on top of another! I asked for a drink carrier to see if that would help. It didn’t. She arranged the oatmeals SIDEWAYS on the drink carrier. Note that these oatmeals have HOLES on the top and the scalding hot water was spilling.
Also, we bought some knick-​knacks at the front counter and she charged us for them but kept them at the counter. It wasn’t until about 5 minutes later that I realized I wanted to order something else that I realized: «hey! Aren’t those mine?» The cashier was like ohhhhh yeah. –_​–
A basic transaction — I give you money, you give me goods — was ridiculously complicated and hard.
I wouldn’t have been as upset if the employees were even remotely pleasant or helpful. But since that is not the case, I had little sympathy or patience. It was about a $ 35 dollar order. For that amount, I expect at least the same customer service as a McDonald’s restaurant.
Overall bad experience. I should’ve gone to McDonald’s.

Super convenient Starbucks, right by my house! This is my second go-​to Starbucks in El Monte. Usually the lines are longgggg in the morning because everyone is trying to get their daily morning dose of caffeine in (which includes me as well).
I always go to the drive-​thru, especially since it’s so cold now, who doesn’t want to sit inside their car with the heater turned to max. However I always have a problem pulling close enough to the drive-​thru to place my order, that sometimes I have to scream.
I always order a Venti-​sized GTL (Green Tea Lemonade) unsweetened, because for some reason I never ordered the sweetened one back in college and now the unsweetened one has become a common drink for me. I find this drink delicious, if you are ever looking for a refreshing drink on a hot summer day or during the cold winters, this is a drink you should try! Hopefully you will like it as much as I do, the unsweetened or sweetened part is up to you!
Overall the service is quick, their drinks are good! I still have to try all of the drinks on their menu!

The drinks are made quickly and very nice, but the seats. Ugh, the seats. There’s never enough seats inside. It’s even worse when it’s winter and you sit outside with a cold drink.

Ok so yes parking sucks a lot here. And navigating the lot is difficult because they’re doing construction on the surrounding area of the plaza. Also based on what I saw the drive thru line was kinda long
But if you can find parking, the interior of this Starbucks is fairly spacious, the barista who took my order was nice and friendly, but above all else they have wireless phone charging! From someone with terrible battery life (old iPhone users unite lol) I was very grateful for this. Haven’t seen it any other Starbucks locations so idk if they’re all over the place now but it’s sooo convenient haha I think the plaza will be nice after construction but might want to keep it mind if you’re in a rush or something.
TL;DR wireless phone charging inside which is why I have 4 stars, but few parking spaces and drive thru might be long

Currently NOT my favorite Starbucks. I’m sure there are plenty of reasons to like this (since it’s a Starbucks after all), but right now while the plaza that it is situated in is under major construction, I have a hard time getting to it, in it, and leaving it! And I’m only using the drive through! The only exit right now is a right turn exit, and the traffic to get on the street is ridiculous.
Note about using the drive through. Don’t use it… unless there’s no one around you. I mean, no, you don’t have to get out of the car, but when all I’m trying to order is a Venti Pike, and hadn’t realized the car in front has placed one of those business meeting orders… it’s worse than getting out of the car.
Do I sound grumpy? I don’t even know why I got grumpy just writing this review… my visit was last week!