Hutch’s Bicycle Store

This is my go to bike shop. Bought a fairly expensive carbon bike awhile back. After many yrs of riding it, I noticed a small crack line on the frame. It was hard to tell if the crack was just superficial or deeper. Later I was at another bike shop with a friend who was buying something here. I had the two guys there look at small crack to see if it’s something I needed to worry about. They both concluded that it looked superficial and should be fine. About a month later I was at Hutches to buy a tire and showed Len the crack. Without a hesitation he recommend exchanging to a new frame just in case at no charge… I was very pleased. That’s why hutches has my loyalty. I can buy anything bike related online or other bike shops, but the peace of mind knowing that they will take great care of me is worth taking my business there every time.

There are many good bike shops in town. Hutch’s Bicycle Store is my go to bike shop in town for service or repairs. The staff are knowledgeable and friendly.
They are open on Sundays while others shops are closed and the location near an amazing public library and unique restaurants can’t be beat. Even if you are looking for a different bike than they carry hands down I recommend them for service as mechanics can’t be beat!

The staff at Hutch’s is super helpful and accommodating! I have a hard time making a decision, but the staff worked with me until I had chosen and purchased my perfect bike.
I would definitely recommend shopping at Hutch’s!

Went with a buddy to get his bike looked at because it had been sitting for a while. The guy working in the repair area greeted us with a «what do you want?» We explained and he said to bring it in.
When we brought the bike in, we were greeted by a girl at the front. My friend said he wanted a quick tune up. She responded with a sarcastic «quick?» and an unfriendly «go to the back».
We decided that our money be better spent supporting friendly businesses and sought the assistance of the next closest bike shop. We will not return.

A big thanks to Monty the mechanic. I was visiting Eugene when an irritating flexing sound was coming from my saddle/​seat post. Monty fixed it on the spot and then helped with a rear dérailleur adjustment. I’m not local, so it was nice to have the shop look at and fix my problem then and there. Overall, the bike shop looks solid…

I stopped there to look for a new rear wheel. They were out of this specific one, so he called around to find me one. While he was on the phone, the mechanic looked at the wheel I brought in and told me it could be fixed cheaper than buying a new one. He said it would be done the next day, but two hours later I get a call saying it was done. I was pleasantly surprised! The price for repair was reasonable and I’ll definitely be coming back!

This is a great bike shop! They carry my favorite brands (Specialized, Giant, Cannondale) and have excellent customer service, friendly and knowledgeable staff.

I went to a few bike shops when I moved to Eugene. This one had the friendliest service. They seemed to really care about getting me the best bike for what I wanted to do. And their prices were pretty competative

I’m new to the bike scene and was in the market for a decent bike lock when I found this place. Many bike stores were closed on Sundays, but not this one! The associate was really knowledgable about the locks they had on hand, and helped me select the best one for my budget. I mentioned that I needed a rear reflector too and he gave me a standard one and asked if I happened to have my bike with me that day. I said yes and he followed me out to attach it for me! I asked if they had other locations and was surprised to hear there were so many others all over Oregon associated with these guys! Great place, nice people, I’ll be back for sure.

Location, service, and staff here are top notch. Prices are higher, but only due to the higher level of equipment and service they offer to customers who expect quality and longevity from their purchase.
Service before the sale was very good, not great (my only complaint is that I, being young and not having an «I’m swim in a lake of money» kind of appearance, had to track someone down to answer my questions about road bikes) but they earned that star back after I purchased a bicycle. The staff really takes care of you when you become a customer.
All members of their staff seem to be experienced bikers. John, who is extremely knowledgeable, set the new bike up according to my specifications. When I arrived to pick it up he had it up on a stationary training mechanism and had me ride there in the store while he observed and asked a lot of questions about my comfort and position on the bike. He then made several more adjustments to maximize my riding comfort and enjoyment and fielded many questions from me about potential routes, the road biking community, etc. and was very personable and patient.
Best of all the staff invited me to return any time to have the bike fine tuned to my riding preferences and for any other reason. I saw several other people come in for just this reason – some with bikes that looked to have been purchased there years ago – and they gladly made adjustments for them, had a friendly chat, and got them back out on the road quickly. Very impressive.
They gave me a very reasonable deal on the excellent equipment I purchased, did not pressure me to buy anything at any point before or after the sale, and I’m confident they will take great care of me after the sale. Great experience.
I highly recommend Hitch’s if you are looking for a quality product and shop experience. Well done. They’ve certainly earned my loyalty so long as they have a product that suites my needs.

I have been an avid cyclist for over 20 years. This is, hands down, the best shop in Eugene. The service is top notch, their mechanics are good, and they sell quality bikes and components. The later is a no-​brainier, all the shops do. Go to Hutches to be treated with respect and interest. Paul’s on Alder is good for service too but avoid Paul’s on 6^th at all cost. The employees are rude.

I’m a long time Eugene resident and have shopped at Hutch’s for years. But after having been in yesterday and once again received such excellent service, I just had to write this review.
Every time I go in whether it’s for a new bike or a tiny part for my bike pump, with my kids or solo, the folks at Hutch’s consistently solve any bike problem that I throw their way. They get me in and out and don’t waste my time or my money… EVER. Love these guys. Thank you for the many years of problem solving.
I can write the same thing about Collins Cycle Shop, by the way. Same owners as of 9 years ago and both do a great job.

I’m surprised there are no other reviews for Hutch’s. The store is well designed. It’s bright and open and inviting. They have a giant merry-​go-​round of bikes in the front window. You can slowly guide it around and browse bikes. Now, these are not your Target store bikes — by brand or price.
The staff guy that helped me was working there for many years and knew bikes way above what I needed.
I got a sweet ride there and they added the accessories that I wanted quickly. I had well researched the model and style I wanted and the price that was good. Hutch’s met all the needs.
I’m so happy with my pedal-​forward bike.