KFC

I’ve been here 3x. The first time was average. The 2^nd time I received watered down gravy and the last time they got my order wrong. I ordered a 8 piece bucket and asked for half crispy and half original and they gave me a bucket of original. The only reason why I went to KFC is because my son wanted the chocolate cake. This place doesn’t even have it on their menu! Next time I’ll trek over to Popyes in Waipahu. This is the last time I’m coming to KFC.

Horrible experience. Placed an order for the 8pc meal with mash/​gravy and 4 PC biscuits. Drive up to the window and pay. The lady hands us a bag with butter and honey and says it’ll be 14 mins for the biscuits and asks if I want to wait. I ask her what other options do I have but to wait since I’ve already paid for my food. I’ve been waiting in the parking lot beyond the 15 mins for biscuits. Awful customer service and disappointed that no recommendation to resolve the issue offered.

Ordered the 3 piece meal w/​corn and mash with a raspberry ice tea and a 2 piece Nashville hot chicken.
I was watching them make what I assumed was my order and noticed they put slaw instead of corn. I didn’t say anything til it was brought to me and had them check. They corrected it.
As for the Nashville hot chicken, I didn’t care for it. I’ll stick to the original.

I come here often just for their chicken. They have AWSOME tasting food but horrible staffing/​management. The credit card machine has been down for a few months and they have been sending people away/​losing business due to the credit card machine being broken. They did not put any sign up on the drive thru to warn people. The time it takes to get an order ready would be a 20 minute wait especially for drive thru customers. Bad customer service, all staff do not take orders correctly. There’s always something missing in every order every single time I went there. I asked for jelly once with a box of 5 bio hits and she gave me only ONE. I’m disappointed at this KFC.

Really hard for me to understand how come 58% of the time I come here they say they out of the crispy chicken? The chicken is great and I’ll continue to come because it’s close to my home but I wish they would straighten it out and make some chicken!!!

Drive through is a bit tight at the entrance so drive carefully. There is no overhang where you place your better so bring an umbrella. Crew is friendlly.

I would give them a zero. The drive through associate was not friendly. Seems like she hated her job. She did not get my order right, and kept on insisting that I wanted a Pepsi instead of a raspberry ice tea. I was missing things in my order and when I tried to call them, no one knows how to answer their phone. I’m going to POPEYES next time, their service is much better. One more thing, employees like her makes us Filipinos look incompetent.

I come here once in while. 2^nd time I’ve ordered the family pack. The picture on the menu board shows a bucket, but if you look closely and read the description, it explains what are included. Only idiots would overlook it. If the description says so and came in a box instead but still find everything in there as described, then no harm done, plus people should know that the fast food market always create pictures that would seem more appealing to the customer. If customers want a 10 star service and food, it’s best to go at a expensive sit down restaurant, but since this is fast food I really like how this store got my order out the drive thru really fast.

Just came in to pick up a late evening dinner from the «drive through» and was helped by Noah who was very considerate and courteous. I was told that I had to wait a little bit for my grilled chicken but he was polite and apologetic and even offered me a complimentary drink! Really appreciate that, thanks!

My stars are based on customer service… Waited like 10 mins to get an order in there were only 3 workers an mind you we were the only customers in the dining area… Food was good but when receiving our order we said thank you an she just ignored an walked away… They need to put smiles on as well…

If you have ever been to one of these on the mainland, prepare to be dissapointed.
My family came in and ordered a bucket. The picture on the window shows a full bucket with breasts, legs, and thighs. When we opened the bucket we were shocked at how small the pieces were and that the didn’t include the breasts. I went up and asked the manager and she said sorry, I know there is not a disclaimer on the poster but the bucket is only dark meat. Translation — «you’ve lived here long enough, you should know that we don’t understand customer service and that anytime you spend money you should just bend over!»
We didn’t bend over, we returned the entire meal and went to safeway… the chicken is better anyway.

My family came in and ordered a bucket. The picture on the window shows a full bucket with breasts, legs, and thighs. When we opened the bucket we were shocked at how small the pieces were and that no breasts were included. Who doesn’t love breasts? Wouldn’t you be disappointed if you were expecting big juicy breasts and didn’t see any? Okay enough of the innuendos. .
Anywho, I went up and asked the manager and she said sorry, I know there is not a disclaimer on the poster but the bucket is only dark meat. Translation — «you’ve lived here long enough, you should know that we don’t understand customer service and that anytime you spend money you should just bend over!»
We didn’t bend over, we returned the entire meal and went to safeway where we paid half the amount we would have paid at KFC. The chicken is better anyway.

White dude with long hair, name is Noah. Rude! Needs a lesson on customer service. Extreme FAIL! We couldn’t see the drinks on the menu so we asked what are our choices, and his answer was «Pepsi products». What the hell are Pepsi products!!!

Every time I go, I get the same thing. The chicken bowl meal. Comes with mashed potatoes and Gravey with corn and chicken mixed in. So good! For the combo they give you a cookie and a drink. About $ 8. Service is always fast and friendly. I only go to the drive thru. The menu is also very easy to read.

Pulled up to the drive through no line, no waiting. Got my food pretty fast within 5 minutes top!!! I will say that this was my first time at this particular KFC location and didn’t realize the reviews were so terrible, but hopefully my experience wasn’t a one time thing.

Always check your food and by check I mean literally open up everything! This place in particular always seems to forget something. Food still good though, lol.

Biggest pet peeve is going thru the drive thru and getting home only to see they got your order wrong, no utensils and no condiments. Not to mention the drive thru took longer

This lady name Jan didn’t clean the bathrooms good had do-​do strain on the toilet and pee strains on the toilet. She can’t multitask and she takes a long time and always messy up the mash potatoes and gravy. she always gives customers the evil eyes when she provides customer service to everyone. They should fired her since they gave her more than enough time for trainings

I always come back here to give this place another chance. But they always fail covering it up with a fake ass smile. The price is too high for over heated hard chicken. The pieces I got had more hard crunchy batter on it then meat. 7 bucks for a little drumstick, a over cooked, over battered thigh and a small size of wedges with no drink. We’ve been there for 30 minutes and no one else walked in, we were the only ones, the place was empty but filled with mad looking employees. The haole boy with the long blonde hair needs to wear a hair net, and the black girl needs more duties, she watched me eat my meal practically the whole time. So uncomfortable.

Placed my order at the drive thru… waited in line… got to the window… they took my credit card… came back in about 3 minutes and said they were rebooting their credit card machine and it would be a few minutes. Fast forward 10 minutes…“sorry credit card machine won’t work do you have to pay cash” which I didn’t have. Went home hungry. Crazy that they don’t have a back up other than inconveniencing their customers. very unprofessional

Worst service ever! The drive thru is completely slow and their workers are incompetent and rude. Waiting 30 minutes in drive thru with just a few cars ahead of you is not uncommon. If the workers were nicer the long wait would not be as bad.

This KFC is horrible. They have never once got my order correct and they have always been very rude stay away!

1. When traveling to the KFC in Ewa Beach, remember that planning to have something is a concept. 2. Be prepared to negotiate your order at the drive through window for something they have available. 3. As you drive between the ordering location and the pick up Windsor, remember that what you think you’re going to get is a concept. 4. When you get to the window, be prepared for additional negotiations trying to find something they REALLY have available. 5. As you drive home, remember that what you think you’re going to have in the box is a concept. 6. Opening the bag and box at home is like Christmas morning. 7. The two stars are for Olive who works the window and is super nice. I think the management here should be able to figure out that if you run out of food every night, you should really order and cook more.

No customer service at all! Will never come here again! This MAHU worker gave major attitude! «IT“deserves to get fired!!! All the workers there have no customer service!

Very lazy staff, you ask for condiments and they ignore the request with a smile. I believe KFC is also over priced.

When I first started frequenting this location, there was one employee in particular that always gave me attitude and made it very clear he would rather be doing something else than serving me. Luckily I haven’t seen him for awhile and everyone else I have encountered have been great!
At any KFC, I expect a longer wait than other fast food places but the wait isn’t really that bad here. There have been a couple times where I’ve waited over 15 minutes for chicken strips but I appreciate that they were fresh.
If I am craving chicken, I will more than likely go here because it’s closest to me :)

They have a sign up that says restrooms are for staff only! Who would eat at a place that will not let you use the restroom? Hello, you advertise «finger-​licking good». Proper hand washing is required to lick fingers. We left and drove to Waikele, where the restrooms were clean and unrestricted.

Came here for their new chicken dip em’s! Yeah right it turned out to be just the chicken strips! Just marketed a different way. Also got couple crispy chicken pieces had to wait a few minutes which was okay. Service is always good here.

Worst KFC ever. They never have what you want you always have to wait and. To top It all off I’d you dont check your boxes they won’t give you all your food. Probly the management.

Its sure has been awhile since I’ve been to KFC. I ordered a crispy chicken 3 pieces with coleslaw and smash potatoes. The chicken was a little greasy and the coleslaw looked and tasted as if it was made yesterday.
Unilocal 365 Challenge — #053/​365

Though the kids like it, KFC is not one of my favorite chains, and this store does not take American Express, so it’s cash only for me here.