McDonald’s

This review is for the PlayPlace:
Short and sweet, this is the only indoor, air conditioned play area for kids near the leeward coast. My kids love it because they have a place to play out of the heat, but I hate it because it’s filthy. Yes, my kids would get dirty if they played outside, but that’s understandable. But for supposedly being cleaned from 2 — 3 pm daily, my kids shouldn’t have black socks after half an hour of play.

I like taking my kids to this McDonald’s specifically for their indoor playground. It is awesome, but if course nothing beats the playground I grew up with at the McDonald’s in Waipahu back in the 80’s and 90’s. Nonetheless, this location has an awesome facility. It’s one of the fewer McDonald’s that I’ve been to that was clean.
This McDonald’s is located in the Lau’Lani Village Shopping Center, right next to Safeway gas n go. Tons of parking available here, but of course it can get pretty busy during peak hours. *just a tip. when planning in dining in, make sure to park in the City mill and pet Co parking lot because if you park in the parking lot on the McDonald’s property, Good Luck in trying to back out, because when the drive thru line get busy, there is no way you’ll be able to reverse your car our and leave. You might as well enjoy your meal in you vehicle lol.

Soooooo slooooooow. I thought fast food was fast??? These guys are soooo unorganized, nothing is ready during lunch! And, my chocolate shake was all melted when we finally got our order. Wait til school gets over, and there’s a mad rush, more crazy, more slow…

I like taking my children to this McDonald’s. There playpark is clean, air conditioned and comfortable.
The staff today was very on it and made my order correct. Which is hard to find at fast food restaurants.
Overall I like this better than the other one in Ewa, mostly because of the play area.

Clean and new location. There isn’t enough parking despite within a shopping complex. You gotta blame the architects on this and the fact that the order booths are too close to the cashier thus making the traffic bottleneck into one lane.

So headed home after class run thru the drive thru and ask for a num 10 with mustard on my burger and for the meal to be up-​sized to large. Well I pull up to window and see they did not up-​size my meal and so I told them and they said oh well we only charged you for a medium so that’s what you get. So I get home and open my burger and they added mustard I guess you could say but oh must be running short or something because it was like 5 dots of mustard

No Apple Pay in Drive Thru. Very lame. Otherwise the food is good for the most part and the customer service has improved since it first opened. The lines get ridiculously held up. I sometimes see the line from a distance and go up the road. Come back and people that were waiting before are still there.

I am ashamed. So very ashamed. Is it because I’ve brought my kids to McDonald’s two times in the past five days? Kind of. But what I am most ashamed about is that I just bribed my 5 year old boy… I told him I would buy him Jellybeans if he got the Girl Happy Meal and gave me the toy. Come on, don’t judge me… it’s Hello Kitty!!!
This McDonald’s is brand new, quick, and convenient. The standard McDonald’s, I guess.
I don’t eat here much because I always regret it… and I try not to bring the kids here, but sometimes you just need a quick lunch on a busy day. Like I said, it’s so convenient and the kids love it.
And did I mention HELLO KITTY!!!

These reviews crack me up. It’s a Mc Donald’s people. What do you expect? The people «work at Mc Donald’s» so what could you possibly expect. We ordered breakfast. Got our order right. My daughter played in the kid area. It was new, clean and didn’t smell like other play area places. No Mc Donald’s will ever get 5 stars from me but this place is fine. Don’t listen to these cry baby reviews.

I don’t normally eat fast food. But I’ve visited here a number of times when cooking didn’t sound appealing. I prefer their breakfast menu. So a few times I’ve had the mcgriddle combo or the breakfast burritos. Every time I’ve had great customer service, the line moved quickly (I only go to the drive thru) and I’ve always gotten my order correctly. Never had any problems here.

I’ve had some mishaps with the orders when this place first opened, which I brushed aside since they first opened 7 months ago. Seven months later, I’ve had 2 experiences with not-​so-​good service in the past 2 weeks. Last week, I went to this McDonalds and went through the drive thru — ordered a parfait and didn’t get it with my order. Had to go inside to get my parfait. Today, I ordered 20 chicken nuggets, a salad and a large water inside. The person making my order was in training and somehow added a parfait and a medium drink to my order. Had to tell the guy we didn’t order it and get a refund on it. When we got our order, we didn’t get dressing or a fork with the salad making us have to go back to ask for it.
It seems like I’ve had more issues with this McDonalds than the one across the street from Burger King in Ewa Beach — which the lines actually go faster and never had to double check my bag to make sure everything was in there. Hoping this place improves in the future. Giving 2 stars due to the consistent mistakes of orders and the slow service.

Grabbing a quick bite for breakfast. Running behind for an appointment and in the middle of a move so I don’t have my Ninja to make my usual blended veggie mix. Oh well great excuse to eat breakfast fast food! Dollar menu you are my friend! I usually get the chocolate chip frappé, just love this beverage. The sausage burrito was all right. At least it was hot and they gave me a packet of «mild» salsa… C’mon guys, you always give out HOT salsa! Review, the place is new and right in the middle of all the communities here in Ewa Beach and in this shopping area. Needless to say be prepared for a line and double check your order for missing items! Overall I give this place 3 of 5 stars only because it’s new and there’s nothing much or new to rave about Mc D’s.
Edit #1: Forgot to mention, Management why have two lines to order if you’re going to close one down during peak hours like breakfast!!!

Zero!
Drive thru
2 caramel frappé
2 sundae
1 smoothie
Out of Oreo mc flurry
Had to pay & pull over & wait
Bad business

Service here is so slow not only dine in but drive thru been trying here since thry opened about several months now since it’s a lot closer then the other mc Donalds but ugh they really need to train their staff to know what their doing familiarize them selves with the menu and to move faster. Other then that the place is clean. Now leaving the delivery truck blocks the entire roadway with the manager lady approval knowing we were waiting to leave tells the driver to stay there and does not say anything to us. Hello would of been nice to hear sorry for the inconvenience I’ll help you exit the parking lot. Btw it’s a one way parking lot.

I decided to give this McDonalds a try since it’s brand new. I should have just gone to the Ewa Beach Shopping Center location.
The guy who took my order via drive-​thru had no customer service skills and sounded irritated that I interrupted him. For a minute, silence. Then all I get is a curt «order when you’re ready». Each time I finished ordering one thing, he gave me my total and after FINALLY indicating that I was done ordering, he quickly gave me my total and bailed. Rude.
Luckily the girls at the pick and and pay window were super nice and took a little time to connect with me as a customer. Whoever manages this McDonalds needs to have a little chat with the order boy and teach him customer service.

Parking — ample private lot
Service — ³⁄₅ stars
Drive-​thru wait time — 5−10min
Food — 2 stars, limited menu
You’d think any brand new… anything…would be at the top of their game. What? This McDonald’s is just ridiculous. I haven’t been inside the restaurant; only used the drive-​thru about 4 times now. It’s conveniently located a few minutes from our home so we keep going back when we need a quick meal.
I think we’re over it. To start, they have an extremely limited menu. The drive-​thru wait time varies, but often is quite lengthy even when there aren’t many other customers. The service also varies, but at least they all seem to speak and understand English properly.
Lastly, the food quality & accuracy. We haven’t yet had a problem with accuracy, but the quality is somehow less than expected with McDonald’s. Personally, I have pretty low expectations with most fast food establishments to start. Every single time we’ve gone, we order both large & medium fries. Somehow every single time, they’ve had the same exact amount of fries in them. And, no, I’m not saying they give way too many fries in the medium. The large amount of fries will barely fill a medium container.
Then any sandwich that comes with mayonnaise, really will come with mayonnaise. ONE GIANT GLOB smack dab in the center. Anywhere from 2 – 3 tbsp worth, just right there, in the center, a nasty glob of mayo.
Any vegetables we’ve gotten are pretty old and past wilting.
If you’re craving McDonald’s, drive the extra couple of blocks to the next one. The wait time is wayyy longer, but at least there are more options.

So 1 star. the messed up my order 4x. on one order. they put no soup base in the saimin. no syrup for the diet coke. no cheese and lettuce in my snack wrap. and I boy toy in my happy meal when only my daughter was standing and ordering the happy meal.

Dear McDonald’s,
Why can’t I enjoy a McRib 365 days of the year? Why must it come when I’m on track with my diet? How could you be so cruel? C’mon who can resist that flavorful bonless tender pork, all banged up with that tangy barbecue sauce, topped with onions, and sprinkled with pickles? Whoever came up with eaten it with a bun surrounding it deserves a big pat on the back and a big bear hug. Cause I just can get enough of it. Especially when you decide to sell a 2^nd one for 2 fricken dollars. It’s crazy the amount I consume when it goes back on your menu because I know that it will leave as soon it came.
Obviously Missing the McRib…
Paul C.
There are 2 McDonald’s in Ewa Beach and what makes this one different than the other?
INDOOR PLAYGROUND
It’s quite small from the others compared to the other ones I’ve been to. But where else in Ewa Beach is there an air conditioned playground? So expect it to be busy here. There is a slide, tunnel, and you child can climb to another floor. There is also this pogo stick looking thingy. It’s made for one person. I like that there is an employee there to monitor the children.
FOOD
They serve everything that the other McDonald’s serve on the island.
INSIDE
There is not much seating and on the wall it gives you a time limit.
SERVICE
I came here several times with my family. Usually on the weekend and it’s busy. There is usually someone on the floor making sure they clean the tables for the next guest. I suggest if you don’t have kids go to the other McDonald’s down the street.

Extremely slow and unorganized!
We live right across the street and can walk there but next time I will just jump in my car and drive the extra miles and go to the one down the street. At least they have their crap together!
Workers just seem to be working aimlessly, they seem lost and don’t know what they are doing. Orders are messed up and service is so slow. The one «manager» there wasn’t managing her staff and honestly seemed pretty lost herself.
Hoping they work out their kinks…

Irritating… that’s all I can say.
They shouldn’t have opened… they don’t have their processes in place and the drive-​thru is terribly slow. It was so slow when we got our sundaes, they were melted when we got them and had to ask for new ones.
They also don’t have a full menu. They seemed to not have much of any McCafe items.
Lastly the staff weren’t very apologetic on the various screw ups other then about the melted sundaes…