H & M

Worst customer service ever.
I have so much negative feedback about this store as well as the 888 customer service phone number that i cant fit it all in one review. I will only say one problem although i have had many with cust svc and H&M the way they treat customers.
To sum it up. Do not shop here if you need help with anything.
I asked about items that were in the window and the guy told me it was sold out. Finally some girl told me the item was hidden in some back display behind a lot of other items. No wonder no one shops here. The employees couldn’t care less. The only employee who was nice was this girl with a shaved head who found the jacket for me. And thats the only reason they even get one star.
H&M sold me a product that i have been buying for years. Guys knickers. They usually have a flat front with buttons or a flap. They changed the product design and apparently now the front has a cone for the penis so girls cant wear it. The salesperson at chestnut street location helped me get my size and i told her its for me and she didn’t alert me to this design change – which she should have knowing its for me. I took it out of the packaging when i got home and noticed the cone shape and took it to exton less than 24 hours from when i bought it. They won’t take it back for an exchange even though its unused due to «policy» even though it was unworn perfect condition. It’s a $ 5 item.
I called 888 cust svc phone number and they basically told me to piss off. They said i can send it back to them (which will cost me $ 5 shipping) and they may or may not give me a refund. Lol. So basically id spend as much as the item costs to send it back and get rejected for the return? The lady berated me on the phone for 5 minutes telling me i should have known better and that i deserved this as a lesson.
Customer service at H&M sucks. I did learn my lesson with H&M. Let the buyer beware.

I purchased a bathing suit for my six year-​old daughter at this store, in two different sizes so I could try both of them on her. No mention by the sales associate that these items are not returnable. Of course, when I tried to return one of them a few days later (unworn with the tags still on), I was informed of their no return/​no store credit policy for swimwear and underwear. There was no indication on the tags that these were final sale items, nor were there hygienic removable strips in the suits with the usual language that if the strip is removed, the item is not returnable. When I called Customer Service to complain, I was told that they changed their policy on this last year. SO… to recap, NEVER buy underwear or bathing suits from H&M. Every other major store will at least spend the $$ to label the products clearly to give you fair warning. They just want the sale, and are too cheap to properly inform their customers.

I don’t understand how there aren’t more reviews for this store. It’s basically a slice of heaven to me. Chic professional clothes with funky «goin’ out» clothes… and not ridiculously expensive? YES!
The sizes are European, so make sure to try things on. Don’t freak out if your size at H & M is different from other stores… it’s just a number. Ya look good? Ya buy it.
It’s a gem. Please go there.