Men’s Wearhouse and Tux

Disappointing experience.
I rented a tux for my sisters wedding. I was never told the tux was a next day return. The wedding was on a Friday out-​of-​town. I returned the tux that Monday and got hit with a «surprise» $ 50 late fee, after already paying close to $ 300 for the rental and paying full amount upfront. «Sorry bud,» was the response from the cashier processing the return.
Plus, the shoes were scuffed and the collar of the white shirt was dingy around the neck from previous rentals. I won’t shop here again, and it’s not about the money.

Picked up a couple new suits and had some alterations done to 2 existing suits. Zach was awesome and put together tons of options with shirts and ties. The work was done quickly and the alterations were spot on. I will definitely go back.

I cannot begin to describe how Vince helped us out of a SERIOUS crunch a few weeks ago. The fiancé and I are from MD, and we were visiting that weekend for a baptism. Imagine the shock and horror when we realize my fiancé left half of his suit at home in MD! We ran to this store the morning of the baptism to see if we could get a suit that would somehow fit him and not make us go broke, with no high expectations obviously in light of the time crunch. I literally ran in there and told an associate we needed help like NOW with all the drama you can imagine. Vince was amazing, as he measured my fiancé quickly, showed us a few suits that were within the color and price parameters (we weren’t trying to spend $ 500 obviously) and did a great job advising us and working with our requirements. Not only that, but the tailor was actually able to measure my fiancé for altering the pants — now we expected just the pant hemming, but they managed to do the other alterations for the pants THEN AND THERE, literally faster than I have EVER seen a tailor work. We were in and out with a new suit that was also perfectly tailored IN LESS THAN A FREAKIN’ HOUR. Vince is amazing and you should definitely look for him if you come to this location. The fiancé got MANY compliments on his suit, and we were both very happy with the end result. As for the other associates there, everybody had good hustle and trying to help as much as they could — I even saw them helping a father of the bride for his suit THAT DAY because his reservation somehow got cancelled. I was impressed with the work ethic at this location, and if we were getting married in PA, we would definitely be using them for our wedding. I’d give 10 stars if I could — this place is AWESOME and I may name our first child Vince.

My fiancée & I went to Men’s Wearhouse to pick out the tuxes for our upcoming wedding. We were going to end up renting a total of 9. We were promised by David’s Bridal, since they partner with Men’s Wearhouse, that our color (cornflower blue) would be matched at Men’s Wearhouse for the ties & pocket squares. This was not true! The color didn’t even come close to matching. The service we got was horrible from the minute we walked in. They didn’t seem like they wanted to help at all. Their solution to the matching tie issue, was for us to PURCHASE, for $ 55, a cornflower tie that they happened to have on their retail side of the store. The tux rentals were already going to be $ 220.00 — JUST TO RENT. And they wanted us to spend an additional $ 55 per tux for the ties. We spoke to the manager who said she couldn’t help us with it at all. Needless to say, we ended up going somewhere else, Eagle Formal Wear, who were more than happy to help us. They matched our color & were cheaper!!! I would never, ever recommend Men’s Wearhouse and Tux to anyone!!! Stay away, they are horrible!

We purchased 9 linen suits for my daughter’s destination wedding in June, 2012.
AC Cosme, Store Manager was outstanding with customer service. Excellent service and suggestions. The fittings were done quickly and the Tailor did an outstanding job in customizing the final fit. Great service and happy with the merchandise.

I walked in to discuss renting tuxedos for my wedding. The waiting area was noisy, cluttered, dirty and disorganized. The sales desk was littered with trash (restaurant menus, half-​empty water bottles). The two female sales assistants were incompetent.
The first assistant had a biting and rude attitude. She responded snappishly to my questions. Instead of looking at my color swatches and helping me find an attire that will match my bride-to-be’s bouquet, she threw a book of colors in front of me as if to overwhelm me and then told me to go all white underneath.
The second assistant was much nicer, but she was completely untrained and answered all of our questions with the wrong information, which indicates that the management there is dispassionate and negligent. Instead of helping her, the first assistant would snap at her every time she was wrong.
They showed us prices for a package that would allow us to choose from 8 styles, and then when we chose that package, the first assistant gave use only three styles to choose from and was very cross with us as we took our time to decide. She didn’t ask us questions or provide us with any information that would help us make our decision. Instead, the undertone of her behavior said, «You’re not worth my time, so choose something quickly and get out of my way.»
Does the Men’s Wearhouse in Exton care about customer service? I’d like to give them the benefit of the doubt, so perhaps it wasn’t a good day for them when I walked in today, however, I’m not walking in there again.