Pizza Boli’s

I’ve eaten here plenty of times before in the past, but the other day, I made an online order and everything went wrong. It said it would take an hour to arrive (which is a long time for a place down the street on a Tuesday night) and arrived 40 minutes late. I even called the store and they said it was on the way. Then the pizza was cold and my drink was warm. They also forgot one of my drinks and they said they would come back with it. Well, they never came back. They said they can’t credit my account, but they can give me a $ 3 off next time I order, and I said I’m never ordering from them again. Then they said they would credit my account (really?), but they never did… Poor service.

Started off thinking this place was good. best pizza place around even.

Love, love, love PIzza Boli’s! They’re always there when I need late night food. While it’s not the fanciest or the most authentic, it sure is tasty. I usually get a pepperoni pizza with a side of hot wings (which are also tasty). I never had a bad experience with their delivery service, they always came at the time I expected them and had everything in my order right.

The owner took my order by himself and after 20 mins he offered me something else which was completely opposite of my order. I had to wait another 20 mins to get my food done. They really should pay attention to their job.

1 of the best pizza restaurant in Fairfax. Good price and service. Also, they close late

I loved the food. It tasted great. Only problem was they delivered the wrong order. I alerted the delivery guy and then had to wait for them to redeliver my order. They apologized. If it was domino’s I would have expected a credit or my food to be free. But I’d still order from them again. It was a simple mistake that they corrected.

I’ll tell you what I told Boli’s on 9÷19÷2015 via the «Feedback» link in their website.
For context, «Livestatus» is a putative semi-​automated order process tracking service that operates at their website when you place an online order.
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Your «LIVE STATUS — Page refresh every 15secs.» on «
; is not working properly or the store is using it incorrectly.
Also, you got our food order wrong.
On the Livestatus, the moment I place my order, the graphic says „making“, completely bypassing the „Ordered“ status, so it looks fishy from the get-​go. Then, the status never does indicate that the delivery is „On The Way“. We were on the back porch waiting for delivery as I monitored Livestatus, and it still said „Making“ while the guy called us from our front door because we didn’t hear to answer. In fact, as I type this, it still says „Making“, and dinner is over! You’ve got useful notification system capabilities there — it is too bad you won’t make them work. In fact, the „Livestatus“ has not functioned (or been used by your store) properly for any of the three online orders we have placed.
You got our 12» sub slightly wrong. We order the Hot Italian Cuts with Lettuce, Hot Peppers,
Grilled Onions, and Oil & Vinegar. You forgot the Hot Peppers.
You got our pizza significantly wrong. We ordered the Medium Mealbuster with added Italian Salami. You sent us a medium meat pizza.
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I never heard back from anyone at Boli’s about any of this. I would have used the «Rate It» feature, also available through their website, but is was not functioning because my long-​ago delivered order was still shown in the «Making» stage, so you can’t rate something when their system thinks that the restaurant is still preparing or delivering the order.
I used to like Pizza Boli’s. Too bad about the deterioration in their service. If they can’t get the simple things right, it makes you wonder if their sanitation and stock rotation are up to snuff. Maybe we’ll try it again when they are under new management, but otherwise we are done with them.
Followup Edit: Was contacted by Corporate today, in response to my review. They really seem seriously concerned about their products and image. However, this is a Franchise location, so they operate independently under the Boli’s name and support. This location uses another order processing system, so while the Boli’s online ordering gets to them OK, the «Livestatus» will not work here until that store works with Corporate to straighten that out. The internal cultural issues whereby the staff at this location is careless in order fulfillment, and reportedly rude (per other reviews), seems to become endemic at delivery places around here. There are several we used to like and patronize, but the quality of service and product has gone downhill so we rarely order in anymore. Corporate hopes to work with the folks at this location to improve business practices — I wish them luck. It is easier to keep loyal repeat customers than to go find new customers to compensate for the lost business. And, it is much easier and more profitable to maintain a good reputation than to overcome a bad one.

Wow this place was awful. Guy on the phone was unbelievably rude, messed up my order completely then was trying so hard to say it was my fault when it clearly wasn’t, had to wait another hour for them to deliver the correct sandwich that really wasn’t any good or worth it at all. Biggest waste of 15 dollars, save your money trust me.

Ordered delivery even though they are less than 1 mile (car broken) it took 1 hour 15 minutes. Meatball sub was all bread. Ordered fried mushrooms for $ 6 but received a few french fries instead. Dessert was wrong. Food was so so

This place has good value, good quality. The cashier with glasses late on a Wednesday night was the most enthusiastic cashier at a main pizza Corp I’ve ever seen. He actually talked to me! I know, right?? He was friendly and even made sure I was comfortable with the music while I wait. Now after the exceptional service, I thought the food would suck but no! The pizza was awesome with a buttery crust and cut prefect. The steak and cheese was awesome and the best sub you can get at a pizza corporation. It’s not as good as when I was a kid but it’s still good, just different. I’ll be back

One of the only take out restaurant open super late. They do deliver to my home, but barely. Love their wings, pizza, subs and fried shrimp. Prices are comparable to other restaurants. Very convenient to drive and pick up, which is the norm for us. Nice that it is open well beyond standard pizza/​sub places in the area, even on a weeknight.

I’m rating it 4 stars in terms of cheap pizza. I think it’s pretty good! Been here twice, never had a problem with the service, and they usually have a deal for ordering online.
I just get a cheese pizza and it satisfies my late-​night cravings. Plus, I like how you can rip their box into «plates» for your slices! I’d recommend this place.

Pitiful. We ordered because our hotel recommended them. Who know why they did? I sure don’t. Large pizzas were tiny and tasted like pre fab crust that had been microwaved.
They took over an hour to arrive and the ham on the Hawaiian pizza was cubed. Yuk.
I wouldn’t recommend or use again.

Pizza is not good, they are cheap with topings, and service is terrible (I know, no one is looking for world class service from a take-​out pizza establishment, but still it can be worked on)
I had a chicken sandwich from here that was terrible
Oh, and when you go pick up your food and enter the restaurant you are greeted with a rather funky smell.

My fiancé and I love Pizza Boli’s! We do not get delivery we prefer to place a order for pick up. We just visited Pizza Bolis yesterday and we will most definately be back our next trip. We ordered the cheese steak sub and French fries. I LOVE THE CHEESE STEAK SUB! The ingredients tasted very FRESH and GOOD! My french fries were NICE, HOT and CRISPY… but not too crispy! We also ordered a pepperoni pizza and traditional wings. The pizza has always been DELICIOUS since we’ve started ordering from here! Not to mention The box that it came in was pretty cool. It actually broke down into a smaller box for left overs! WE WILL ALWAYS VISIT WHEN WE COME TO TOWN!

I read in some comments that their sandwiches are bad. Honestly I haven’t tried them before and the only reason I gave this place a 5 star because of their pizza and chicken wings. Best pizza ever and ever since I have tried it, I never bothered to try any other restaurants. LOVE THEIR PIZZA.

I waited on this review because I wanted to be sure of my opinion and be fair to the business.
Last week, we ordered here when it was snowing out, and were grateful not to have to go out ourselves. I ordered a gyro. Possibly the worst gyro I’ve ever attempted to eat. I say attempt, because it wound up in the garbage. The fries, while not great, weren’t absolutely horrible. Still, most of those met the same fate as that awful gyro.
Today, we got a taste for wings and my colleague was game for Pizza Boli’s again. I should have gone out. I ordered ten boneless wings with ranch. They were okay, but not something I’d order again. Sort of like ten soggy little chicken nuggets nestled together in tinfoil packaging.
Reminder to self… it is way healthier, totally easy and super cheap to hit the salad bar at the nearby Giant grocery.

If you like you’re food cold by the time you get it, then order here. My delivery took 1hr and 15mins to get here. Absolutely unacceptable for any delivery place especially when it is during lunch time and no traffic. I’ve ordered from other places around the Fairfax area that did not serve me cold food even after running late on the delivery. I also called twice. Once to check on my order in which the guy said its been sent out 30 minutes ago. The second time to complain about the food being cold to only be told in a very rude manner «Hey, i just make the food and the delivery guy takes it after I’m done, so i don’t know. «sorry but i wouldn’t ever order from these guys again. Worst experience ever.

I should have read Anya’s review before I made the traumatizing mistake of eating here, but no, I read the reviews talking about how delicious the cheesesteak is!
Being that I love a good cheesesteak, and there weren’t many other places open after midnight, on top of the fact that I was already right around the corner at Walmart and very hungry, I made the horrific error of choosing this place for my late dinner. The consequence? The loss of $ 11 and an absolutely nightmarish experience with a «cheesesteak».
I placed my order in person and was told that it would be about 15 to 20 minutes before my food would be ready. Even though the place was completely empty and it was really late, this didn’t bother me one bit because I was excitedly anticipating this delicious cheesesteak other reviewers have talked about!
I left for about 15 – 20 minutes and when I returned the man working behind the counter was very nice and apologetic and told me that the «cook» (who was in the middle of running out the door to make a delivery…) had accidentally messed up my order and fixed me a cheesesteak sandwich instead of a cheesesteak sub. He said that it would take about five more minutes for him to quickly make my cheesesteak sub and that he was very sorry. I still did not mind, and felt he was very nice and sincerely apologetic, plus I was still excited to try this life-​changing cheesesteak that other reviewers have talked about.
When he handed me my cheesesteak he again apologized for the inconvenience and told me he cooked fresh french fries for me (because my original order of fries obviously would have been cold and disgusting at that point). I left very impressed with his pleasant and friendly demeanor.
Once I got home and opened up my cheesesteak I was horrified. It looked really slimy and didn’t smell so good. Granted I did order it to have lettuce, tomato, mayo and vinegar and accepted the fact that they didn’t have just vinegar but they only had oil and vinegar, but the amount of oil on this cheesesteak was atrocious.
Once I bit into my cheesesteak I didn’t know what to do with myself, it was probably in the top 10 «most disgusting foods tasted» of my entire life! I flipped it over and looked at it and was horrified when I saw the meat! It didn’t look anything like steak, it looked more like undercooked dog food or mystery meat!
Not wanting to waste my $ 11, I picked up the other half of my «cheesesteak» and attempted to take a tiny little bite. I had to spit it out and throw the entire cheesesteak in the trash. The fries were a little better, but I had to throw them away also because they smelled like old oil and were very very greasy and not very tasty.
Long story short:
–absolutely disgusting «cheesesteak» did not appear to have steak at all, but some sort of undercooked mystery meat, also slimy with dark slimy «lettuce & tomatoes», way too much oil and no taste of vinegar
–greasy «old oil“smelling fries
=
Wasted time and complete waste of $ 11
The only thing that I can say that’s positive about this establishment is how nice the man was who worked there.

Edit: Ordered the cheese steak sandwich. My god, what a sandwich. Do yourself a favor and order this at least once in your life.
Decent pizza for a decent price with decent service. You could do a lot worse.