Clarion Hotel Federal Way

Great location. It is close to so many stores and restaurants. Very accessible.
Our room was very clean. I have a child with serious allergies, and there were no issues. Front desk service was amazing. Tatiana checked us in, very friendly and professional. Answered all our questions, found a crib for our son and extra set of sheets and a blanket. Also offered if there was anything else we needed.
I am satisfied. Hotel is much nicer inside than outside. Also, their pool is very clean –just cold. :)

Not the cleanest, or at all updated among chain hotels. Carpets need to be replaced. The bed was lumpy and slanted to one side. The TV did not work. Noise from adjoining rooms were loud and clear. The breakfast was up to the lowest of standards. The crowded counter was deadlocked because the plates were located half way to the center of the counter instead of the beginning of the counter with the plastic cutlery. The one young lady at the front counter was very nice and welcoming

NEVER STAY HERE! Celebrated Valentines here only to be surprised with a $ 247 charge for a chair that they state we damaged. No one can tell me whats on the chair and the manager will not provide me with a actual receipt and quote for the repair. When I asked, I was told, «we do everything in house sorry» Mind you we never sat in the chairs we went to dinner, got in the spa tub and went to bed and actually checked out early.
The bfast was lousy as the eggs were runny and the breads were as hard as a rock. We got a free room as last Valentines was almost ruined also but we wanted to try and give them another chance, BAD IDEA!

BE CAREFUL: BUG BITES, SUB-​PAR SERVICE, AND POOR EMPLOYEE COMMUNICATION, oh my!
My boyfriend and I, who were visiting from Los Angeles, booked a 4-​night stay at this Clarion. Everything started out promising, until we woke up the next morning to multiple BED BUG BITES on our lower extremities. Oh, they itched terribly and were one of itchiest bites I’ve ever experienced. I’m telling you, they left humongous, gnarly bites that literally had people staring at my calf and asking me what happened. My boyfriend had several on his ankle as well.
I immediately went down to the front desk, showed them my bites, and explained the situation to them. The employee stated they would perform a «deep clean and inspection» of the room. When we returned that evening, we asked if the «cleaning» had occurred. The evening manager said «yes», and described the process to me, which included checking and inspecting all the bedding and furniture, moving it away from the walls in order to have a close look. As soon as we went back to the room, my boyfriend plugged his iPad into the wall socket and found a HUGE WAD OF BUBBLE GUM stuck to the side/​back corner of the couch. It wasn’t even hidden: it was in plain sight. AWESOME.
Disgusted, we complained to the manager the next morning. Rebbecca was the sales manager on duty that day and was aghast at what we reported. She was extremely professional and nice — in fact, I would say she’s the nicest hotel employee I have ever met in terms of demeanor and professionalism. She offered us 2 free drink tickets to their bar, and also insisted that she move us to another room.
Satisfied, but wary, we change rooms. Before we leave our old room with the bed bugs, housekeeping knocks on our doors confirming we’re checking out. «No,» we say, «We’re just switching rooms.»
By now you know this is going down a Murphy’s Law spiral, right?
The next morning, we leave our room and take OFF the «Privacy Please» door sign. That night, after a long day of hiking and walking around town, we come back to a… wait for it…
…dirty and uncleaned room. And, sure enough, our «Do Not Disturb» sign is inside our room.
So, once again, I go down to front desk. I wait over 20 minutes for towels (since we didn’t get new ones).
The next morning, it’s the same routine. I’ve gotten so good at this now: I complain to front desk. I ask for some of our days to be discounted off our bill. they say they can’t because the manager isn’t there. For now, they give us a 25% of voucher. But, you know what? It’s only for that particular Clarion Hotel in Washington! I tell her we’re from LA (and honestly, if we came back, do you really think we’d stay there?) The employee tells us she will leave a message for the General Manager, who should call us back on Monday. This was a Saturday.
Monday comes, no call and no returned message. Tuesday, same thing. So, Tuesday, late afternoon, I call, and by a miracle I reach the GM, Kaila. Kaila tells me, «I was away from my desk yesterday. I’m so swamped. I have so many emails to answer.» No apologies. Kaila asks me what’s up.
Really? I’ve stated the case probably 3 times now. I tell Kaila to check her notes. She does and says, «So you’re unhappy because you didn’t get room service one day, even though we moved you to another room.» I say «No,» and I tell her everything. Again. I ask for some sort of refund. Keep in mind that my boyfriend has also called as well and left a voicemail.
Kaila says that nothing can be done, and that even if we call Corporate Headquarters, that they couldn’t do anything. Kaila refuses to even give a voucher for a complimentary stay at her hotel. At this point, I was so frustrated that I was willing to accept this, despite the fact that we’re from LA.
I eventually call Corporate, and they were NOT pleased that this particular Clarion said that Corporate was basically powerless to do anything.
In the end, my boyfriend received a $ 50 credit toward future travel, but that was NOT from Federal Way Clarion. That $ 50 credit was from American Express, who had compassion on our unfortunate experience.
Reader, this hotel has poor communication within their staff, and (with the exception of Rebbecca who was a complete professional) our experience was uncomfortable. It was our vacation. It would’ve been nice to come back to a CLEAN room and NOT GET BUG BITES.

The first night I got there I was sadly disappointed. The towels had hairs in them and stains, and when I called the front desk they did not apologize. The bed was like cardboard. I would not recommend this place at all.