T-Mobile

My husbands old iPhone 5 was begging for an upgrade. He came in to see if it could be repaired and at the time they had a buy one get one half off promotion.
Igor particularly was super helpful, informative, knowledgable and diligent when answering our questions.
He was clear in explaining the deal and was determined to get us the lowest price.
We ended up walking out with two brand new iPhones for way less than retail price.
I loved the fact that t-​mobile makes upgrading easy, anytime, with no contracts!
If you ever stop by this location, Igor is the man to turn to for the best customer service!

Amazing customer service. All of the people that work there are upbeat and always smiling. I upgraded from an iPhone 5c to a 6 and was working with Chad. He was super awesome, friendly and got stuff done quickly. We had to go back recently due to a billing issue, but between him and one of the managers hector, they solved the problem and everything was great. I definitely recommend going to this place for any t mobile needs at all.

When we first walked in we were greeted by Jason. It appears that they have a sign up list now to help triage customers so they can be helped in an orderly fashion and also let the associate know what their issue was. We waited about 2 minutes before we were assisted. It happened to be Jason again and he was very nice and helped my girlfriend with her SIM card swap for her new iPhone.
We came in with the intent to get the SIM cut, but found out that unfortunately they no longer have a cutter and also her microSIM was an older one that had too large of a chip to be cut down to nano size. We were disappointed but were ready to pay $ 15 for a new SIM card. We walked over to the register and he asked for my girlfriend’s ID, but since I drove she forgot to bring her wallet. He then just told us we could just call in the SIM to have it swapped and gave us the new SIM for free! He didn’t have to do that but it was a very kind gesture. Thanks again!
I am have been a customer with T-​Mobile since 2003. Even though their network can be sketchy at times, you can’t beat the price of their plans and they appear to be innovative.

Went to replace a phone case I had bought a month ago that broke within three weeks. Didn’t have a receipt but they were able to look it up. Replaced the case with a new one and put it on for me, usually with this sort of thing I have to argue with the sales associate for awhile but these people were friendly and happy to help.

I have been to this location numerous times. Every so. gel time, I have o leave, without getting my issue resolved, and drive to Southcenter, where they are extremely welcoming, and helpful. I never got that
this store… until today, which is why I gave 2 stars instead of one. I was helped by a man named Victor, who greeted me OUTSIDE the store. He was very kind, and very helpful, and accommodating. Normally they are very rude, ghetto sounding, and one of them even laughed at me in my face. But Victor… he is a winning team member here, and all employees should look to him as a role model in the customer service industry.

I have a Nexus LG 4. The charging port was defective on the phone and it was replaced via warranty. When I got the 2^nd phone on June 4^th, that phone worked for one day, then again the charging port was defective. That phone was replaced June 7^th and the same thing happened again but along with the charging port issues, the phone also freezes up. The phone powered down and I was unable to get it to turn on again. That phone was was replaced again, now I am having the same issues. The phone has died. The phone has been replaced 3 times. I am on my 4^th exchange. Tmobile employees are a bunch of F’ing liars! I was told that after 3 warranty exchanges in a 90 day period that If I was still experiencing problems the phone could be exchanged for a different model. The phone I received on Friday is not working and now I’m being told that their policy has changed (when since last Friday) and I can only exchange the phone for the same model. My options are to BUY another phone model. I am going to buy another phone alright, but it will not be from them! I am SO fed up with the run around and games and lies that I am being put through. I am done with Tmobile and their inferior customer service! Tmobile you SUCK!!!
I wish I could give minus 20 STARS!!!

Funny coincidence that TWO of the most-​recent reviews are from the tiny town of Milton, WA, a «postage-​stamp» size village just outside of Tacoma. When I was hit this month with what I thought was an outrageous charge for going over the minute limit of my plan, I tried to call my local T-​Mobile office in Federal Way, WA (which was, to be blunt) a pain in the butt. WHY they don’t just (1. List their local telephone number, and (2. Have a real person answer the call, I don’t know… But, suffice it to say, they don’t), ANYWAY, I ended up talking to some people in Nashville, who adjusted my bill to the tune of $ 125 down from the $ 275 in over-​use minutes, and moved me to a plan that gives me UNLIMTED MINUTES for $ 50 a month. SO, in the final analysis, it was the case of «The squeaky wheel gettin’ the grease»! If you have a problem with T-​Mobile, you should DEFINITELY call ‘em up and give them the chance to put things right. I may be out $ 150 for going over the limits of my prior plan… But, with UNLIMITED USE for $ 50 a month, this shouldn’t ever happen agan. AND, getting $ 125 back, while not a total refund, is «better than a poke in the eye with a sharp stick». as Dad used to say.

There are certain people who are good at sales. You got to be: convincing, enthusiastic, out-​going, believe and have a lot of knowledge about your product, etc. I am sure there are a lot more qualities that a successful salesman needs but I believe the most important skill that a salesman needs to have is the ability to make the customer feel comfortable in his or her purchase.
I needed a new plan and I saw that T-​Mobile had a new 1000 whenever minutes plan for only $ 39.99. Being that I am a huge fan of T-​Mobile I decided to come here and change the plan I currently have to this one. Right now I have a family plan with my mom because we talk a lot and it just seemed cheaper at the time. Besides, with this new plan I would feel like a big boy who is all growns up.
So when my mom and I came in here the two salesmen didn’t even look at us. This is not a bad thing because it gave us time to see if there were any new phones we wanted. But it got kind of weird when the people who came in after us got asked if they needed help. Maybe it looked like they had money or something? No big deal. When we finally got a sales man, we got one of the most indifferent human beings around. See, I thought that a salesman would try to give you all the information about his or her product that they think you would need. It was so difficult to get information from this guy. Instead of telling us all the wonderful things about this new plan, he waited until we got more specific with our questions. He seemed more concerned about selling us the phones we selected than the plans we wanted. When he walked to the back to get our phones, we decided to leave because he really made us feel uncomfortable.
I understand that he might have had a bad day, or was really tired, or whatever. But at least pretend that you give a shit. I am still going with T-​Mobile, but now I am pissed off that I have to do it through a kiosk at the mall.
Zipzap Zubidy Bop!