Culvers

Im sorry, but if anyone knows Culvers without working there, it’s me. I’ve been going there 1 – 2 a week for over a year now. And what can I say about the place? Awful. Very awful. The employees have no respect for anyone, even the manager (Craig for example). All of the employees are young, arrogant, and have no respect for the customers, and it is very sad, but the worst is how the management is even worse in those regards. The food tastes good, but man, it is overpriced and likely to have you gain 5lbs afterwards from foods such as the butterburger. I recommend not going there, as the customer service is horrific, the management is awful, and the food will fatten you up like pigs…

Lately the service has been really bad. The drive thru today was a mess. Our food was prepared sloppy and the girl at the window was a clueless mess… The need better training or some people who actually care about customer service. We won’t be back to the Florence location for a good long while.

While very satisfied with the food I ordered, it seems to take quite some time to actually place an order! When most of their staff are standing around chatting while the line is backing up… very frustrating! Watching one dance around while I’m waiting, isn’t pleasant.

Brought to you by Lipitor! They’re bi line should be «deep fried». Decent value for the dollar but doesn’t seem to be getting the traction here as it does further west. I have no recommendations. And I have no «bewares».

Being a near-​Wisconsin native, I’ve been going to Culver’s for a number of years, and this one is no different. For fast food, this is it. Great burgers and good fries, but I usually stick to my regular order, which is a pork tenderloin sandwich (mustard/​pickles), cheese curds, and a Culver’s root beer (which is outstanding).

Came here for lunch for the 1^st time. They have a nice sized menu selection. I got the Ruben and my boyfriend git the tuna melt. Very good. Wish there was one by me.

Ate there last night and the crew is all new and not freindly. No greeting when going in or out. Manager was sitting at a booth all slouched down and on his phone and didn’t say a word to us. I told my husband he won’t last long. We eat here often. Maybe will stay away for awhile. Things have changed and not for the best. 5÷4÷15.

I used to come to this (Florence, KY) location because it was convenient to stop in when I saw friends in KY. But I will stick to driving the same distance to the Mason Ohio location because between poor service, and a store manager that doesn’t care about bettering customer service, I’m not coming back. First off, going through the drive-​thru was sketchy at best. Didn’t receive my whole order of chicken tenders, fries were cold, not receiving the sauce I asked for to eat with the chicken tenders, no napkins, and they downsized my shake order while still paying for a large. When I got home, I called them and spoke to a woman who said she was the store manager. Having a slightly dismissive attitude to my review of my service there, she offered to send me coupons, took down my name and address, and… Nothing. It’s been about a month now, and I take that to mean that she was just appeasing me and my rant to just get me off her back. Not only did she say that she doesn’t work the drive-​thru, which I understand, but where is your managerial skills to teach the employees to actually do the bare minimum of what’s expected? It wasn’t a busy time, no other customers behind me, and a couple cars in the lot, so the «busy» excuse gets thrown out the window. Just poor management, and shoddy follow-​up. THIS IS WHY YOU WORK FAST FOOD.

Once we ordered, we were actually charged almost 20 $ more than supposed to. The manager refunded my money, but wasn’t apologetic at all. Then, my food came and it was wrong. After waiting another 15 minutes for the RIGHT food, I finally ate, and it was good. All in all, food is good, service, however, is awful

This is nearly four stars but I give it 3 because some of the items will leave you disappointed. The Milwaukee Swiss sandwich for instance is not good. The burgers are all good though and I really like the custard. I also like that I can get my son a kid’s meal and it covers desert but with the coupon for desert it makes it clear that it’s not a guarantee for him.

Went to dinner with the wife last evening (Monday) at 5:30. If you haven’t been to a Culvers you order at a counter like most fast food places and then take a number to your seat and the food is delivered. You get your own soft drinks at the fountain stand which I prefer since it allows you to regulate your ice-​drink ratio.
This night they had one register opened up front and the drive thru was also open. Unfortunately we were behind a mother with four kids who could not be talked to without her yelling at them. It took forever to get their order straight especially when they wanted to use multiple coupons. We then had to wait more as the elderly couple in front of us had no idea what they wanted even after standing in line for what seemed like fifteen minutes. The odd part is they had two people working this one register, I think the young guy actually working the register may have been in training.
He finally took our order and was courteous and friendly. We also used a coupon for a buy one get one free burger and he rung us up without a problem. We took our cups and number, got our drinks and it was just a couple of minutes for our dinner to be delivered. Both burgers were hot and delicious, though they were a little heavy handed on the mayo, something to remember for next time. The burgers were moist and tasty, slightly greasy but no so much that they were slimey. I had fries and the wife had onion rings, both cooked perfectly.
With the coupon the price was good for what we had and we will definitely go again in the future. I just wish they had at least two registers open for instances like this last night.

We love Culver’s. It is a great family restaurant which you can eat at reasonably. All the staff are always smiling and have great manners. They are also a good community partner with schools and other organizations. They will accept multiple coupons on an order and if you belong to St. Timothy Church in Union, you can get a 10% VIP discount when you show the bulletin. Make sure you check your receipt for a survey opportunity for a free future scoop of frozen custard. Each kids meal comes with a coupon for a free scoop of custard and a Scoopie token. Accumulate 10 Scoopie tokens for a free kids meal. Also, make sure you sign up for the text & email clubs and download the app. Many ways to save here. We visit a couple of times a month.
They have caffeine free Diet Pepsi which is an added bonus for me!

Their food is what you would expect from a fast food joint, mediocre at best and most of the time just kind of blah. So you must be wondering why the 4 star rating? Frozen custard. Yes, that alone is enough to elicit a good rating in my book.
They have vanilla and chocolate frozen custard as well as a «flavor of the day». The flavor is actually a sundae like, vanilla with peanuts, waffle cone pieces and chocolate syrup. So they have scoops, cones, sundaes, milkshakes and concrete mixers (thick milkshakes with toppings). They have a ton of different toppings that you can mix in with the vanilla and chocolate. So yeah, it’s pretty delicious. I would recommend going there the next time you’re in Florence and want a tasty treat.

The food is delicious, great variety, good prices. Kid friendly, and kids meals come with a voucher for that trip or another one for a one topping sundae. YOU CAN’T GO WRONG HERE.
I have had the butter burger, french fries (CRINKLE CUT!!!), sundaes, and mixers. All are amazing.
The service is friendly and fast, the restaurant is always clean.
Try the cheese curds, just so delicious. Like mozzerella cheese sticks but smaller.

I’ll have to split my rating for Culver’s — FIVE stars for their frozen custard, ONE star for their batter-​dipped cod.
I have heard rave reviews about Culver’s for years but I had no idea where to find the store that’s somewhere north of Cincinnati. When I happened by their new restaurant in Florence, I was thrilled. My husband and I stopped in immediately and ordered a two-​dip Turtle Sundae to share. It was the BOMB! Absolute heaven. We made plans to come back for dinner ASAP.
On our second trip — too bad. The batter-​dipped fried Cod that they advertise so loudly on their signage was over battered and under cooked. The outside was crispy and tasted great, but all the uncooked batter inside made the fish watery and goopy. The cole slaw was very good, but the fish overshadowed that. I considered something else from the menu, but there’s aren’t really any tasty healthy alternatives.
We will go back for another sundae, sometime. But we will eat dinner elsewhere

I first ate at a Culver’s in Richmond, KY, and I liked the menu, service and food quality. I’ve only visited the Florence location once, but would go more often if it was a bit closer to my office. I think it’s an upscale alternative to fast food, but still quick and fairly inexpensive. Portion sizes are generous, too,

My wife and I have enjoyed the Culvers in Mason for years. We tried the ence Florence location for the first time. The chain features a large line of dairy products, the food qualty is very good. The butter burgers and fish sandwichs are wonderfull, we always get the cheese curds (little crunchy cheese nuggets). There is a large selection of shakes and sundays for desert. The counter procedure is to order at the register and recieve a number, the food will be delivered to your table. They have a self-​service beverage and condiments bar. The restaurants are always very clean and the staff is friendly.

I didn’t really know «what» a Culvers was… my Aunt in northern Illinois tells us that she takes her grandchildren there, but that she found it «pricey» for kids. So, I guess I thought it was a sit down restaurant. It looks like a sit down restaurant from the look of the building… turns out, you do it all yourself and THEN you sit down. They do bring you the order… but…
The menu is predictable, and well, it’s just fast food, folks. And even if they butter their buns, it doesn’t matter – Steak and Shake makes a far better burger and, um… they have wait staff.

Stopped into the Florence (Y’all!) Culvers on the way hope for the Holidays.
Its a newer Culvers, so the interior is quite nice. Complete with Televisions and a somewhat private dining area.
Had the usual Butterburger and Cheese curds and was not disappointed.
I may or may not have had a Turtle Sundae for dessert. Only my waistline knows for sure.

I can just feel myself getting fat walking into Culvers. I mean, their menus is not very interesting if you are all about staying healthy and keeping things on the up and up.
Of course, if you are in the mood for some greasy butter burgers, yes, I said butter burgers, and frozen custard (not ice cream), than this is the best you can get from a chain.
The burgers are seriously tasty and I even noticed the service at this particular location, which was new to me, was pretty excellent as well. In addition to all the creamy, greasy goodness, Culvers has their very own brand of root beer that you have to try if you eat there. It’s an underrated gem and I have friends that swear by it.