Jack in the Box

worst jack in the box ive been to. been there twice and always had incorrect orders. they gave us hot sauce when we asked for ranch. i told the lady that was working what had happened and she told me i had to pay for ranch. tf? skip this one and just go to the one on summit ave. they have better service than this one. if i could give this place zero stars i would. but the one star is mandatory to post a review so dont get too happy.

People are standing in the drive thru talking blocking the entire freaking drive thru. Nobody seems to mind except the customers who are stuck behind them. This jack in the box has no sense of hurry or idea of what fast food is.

It was a late night snack/​dinner after a long day at Disneyland

Had a horrible experience in the drive-​through after returning from a long drive from Vegas. I don’t eat fast food. Being that it was Christmas at night, my options were extremely limited. Because we had an «alternative Vegas Christmas» this year, holiday leftovers also were not an option. I asked for the teriyaki chicken bowl and was informed that they were out. I opted for the grilled chicken breast. Going through the menu, I couldn’t find anything even close to healthy as a side option. So I asked if they had any vegetable and I was told «Yes, broccoli». Perfecto!!! I told her I would take it along with a cheesecake for my mom. After a long silence and a few «Hello, are you still there?“‘s from me, she came back informing that she was trying to figure out how to charge me. Okay… After a few more minutes she informed me that I would have to pay for the entire chicken bowl if I wanted the broccoli since she couldn’t figure out another way to charge me. Uh, «No» was my reply. In what sane world does that even make sense!?! So I asked her if she could charge me for a miscellaneous item, such as an additional cheesecake for a $ 1.00. In chimes another voice telling me that there is no other way to charge me or button to push (?) and they wouldn’t charge me for another item because it would throw their inventory off. Okay… so you’re willing to charge me for a teriyaki bowl that you also don’t have? Wouldn’t that be wrong as well? –Just my thoughts during this conversation. Basic logic and reasoning is all I’m expecting in a fast food setting. I told her «Fine, just give me the chicken, a cheese cake, and the number to your corporate office» (yes, I’m that girl when I feel it is justified).
Got to the window, cashier pokes her head out asking for money. I reminded her that I wanted the corporate number, and she waves over another girl to the window. When she arrives, I ask her if she is the manager, she snaps «No!» and reaches her arm outside of the window and points to a 800 number. This is where is gets ridiculous. I swear, I couldn’t make this up. Convo:
Me: «Who are you?»
Andrea: «Andrea»
Me: «I meant what is your role here? Your name is obvious from the name tag. Are you a supervisor?»
Andrea: «I’m the team leader.» As she steps back to fold her arms with a smirk on her face.
Me: «Okay…» Awkward silence, as we look at one another.
Andrea: «What is it that you don’t understand about me not being able to charge you for another item?»
Me: «We’ve already been through this. I think it would have been possible for you to figure out a way to accommodate me, but you obviously can’t get it together so I’m done with this conversation.»
Andrea: «I don’t appreciate the way you’re talking to me -«
Me: «Listen, as I consumer, I am completely within my right to voice my frustration and dissatisfaction. I haven’t yelled at you and I’m not cursing. I’m also not going to argue with you.»
Andrea: «But you ARE arguing with ME!»
Me: «Unless you’re about to handle the rest of my transaction and give me my food, we’re done here and you can be on your way.»
Andrea: «Did you take her money yet? Ok, you can be on your way. I’m not serving you!»
I promptly skirted off with a few choice words during my departure and contacted the manager the very next day. To her credit, she did apologize profusely and offered me a free teriyaki bowl my next visit. Thanks, but no thanks. Get your customer service on point. Based on the previous review, you have a serious problem –along with maintaining inventory. I’m sure «Jack» has no idea that cashier’s are taking it upon themselves to decide who to accept business from. Ridiculous!!!
So to sum it up, my original review was — 3 stars but the manager’s attempt at service recovery yielded 4 stars. Leaving them with 1 star.
Appropriate.

If I could give 0 stars I would. Worst customer service ever. I’m not the «I’m going to call your manager and get you fired» type of person, but I might make an exception. Here’s the short story: the cashier was rude, borderline racist, and lost a $ 15 order plus any additional business I would have provided.
If you have more free time (perhaps you have a final coming up and you know that you need to procrastinate for at least two more minutes before studying), here’s the obnoxiously long, but well-​thought out, and highly accurate version: My boyfriend and I were returning from the awesomeness that is the Bar exam, and we decided that Jack in the Box sounded scrumptious. We ordered $ 15 worth of food, including a drink and milkshake, and then asked if we could fill a cup up we had with ice (my boyfriend is in dire need of a root canal, and had been sucking on ice to numb the pain, not that the cashier cared to ask what we might want to do with the ice). The cashier told us no, she can’t let us reuse the cup. We say, «ok, when we leave, could you fill the cup up with ice for us?» She told us no, you can’t reuse the cup, but she can give us a cup of ice. We ask, «can we please have about four of the flimsy ice cups then?» She says no, we can have one (have you noticed the trend?). I ask, «if we go put our larger cup back in our car, can we please have enough cups of ice to fill it with when we leave?» She looks at my boyfriend with disgust, I mean she looked at him the way I’ve seen PETA members look at me when I’m eating a tasty burger. She says, «Look, I can’t trust that he won’t try to put soda in it.»
Ok, so we have one drink and a milkshake; we ordered $ 15 worth of food that we planned to pay for (she was holding my debit card the entire time, obviously we planned to pay for our food); rather than acting shady, we actually asked the cashier if we could put ice in a cup; and the soda machine is in plain view. Does that sound like a situation in which people would be stealing soda? Honestly, I’m white, I’ve never pulled the race card before, but I’ve got to say, her attitude, tone, and demeanor all strongly suggested to me that she couldn’t trust my boyfriend not to steal soda due to the higher concentration of melanin in his skin.
Anyway, at that point, she had my debit card in her hand, but had not run it yet. I grabbed it and said «We’ll be taking our money elsewhere,» to which she responded «that’s fine.» Um, ok, actually, you’re supposed to want our money. I’m pretty sure that when I cancelled my order, you just cost the place more money than you would have lost even if we did want to steal your soda.
I’ll never be back. The ordeal was so upsetting that a day later, I still felt the desire to Unilocal about it.