U-Pack Moving

I was a bit concerned at first with the rating here. But, Upack was amazing and the cost was so much less than what I had planned to pay driving a U-​Haul myself. I ordered the trailer. In retrospect I would have paid more for the pods just for ease of use in terms of it being at ground level. However, the trailer worked out great and was so reasonably priced. Plus it allowed for changes in how much space was needed. I freaked out a bit when I was trying to decide between the two the day before my scheduled delivery. When I called ABF Upack in Fontana, the guy was great and said he could not help (it was near closing and the person responsible had left), but said to just call in the morning. There was no issue and I confirmed with the Fort Smith office — there too, the guy was professional and gave me the options and assured me that I had time to make a change. I stuck with the trailer, got a call in the morning confirming they were on their way and when the trailer was delivered had the driver deal with a bit of a tree issue — make sure you have enough clearance up top for the trailer door to swing open. The driver did this, but had I realized the tree branch was in a bad place ahead of time I might have went with the pods. Not a bit deal as I had enough room, but the trailer was in front of my neighbor’s house as well, which I wanted to avoid. I think the driver was Mark and he was great in getting the trailer in the best place possible as well as giving instructions on what to do. The boards were heavy and took some strength to secure — but, I think I could have had the driver picking up the trailer do that if needed. I called to schedule the pickup — again, courteous phone conversation and they picked up as planned without issue. When the trailer was delivered, the measure was one foot off, but that was easily remedied with a phone call — and, yes, I got my credit back promptly. I would definitely use this service again if needed.

ABF UPack has failed to provide basic services outlined in our contract to a military family during a cross country move. Ca to Maryland each step of the process has been a colossal failure on ABF Upacks Part. They did not follow weight tickets based on military guidelines, I had to throw a fit to get weight tickets, they did not deliver anything in a timely manner, I the drop off driver threaten me, I had the delivery driver driver tell me in detail about his wife’s reproductive organs. And dealing with customer service is a nightmare. BUYER BEWARE!

I honestly can’t say enough great things about u-​pack. Starting out with the coat, you Will Not find anything lower, I checked. The people have been amazing, we didn’t know when we started where we were going to have them drop the trailer, it was no issue. They have been in constant contact with us the whole time. The drivers on both sides have also been amazing. Very courteous, and patient. I’m soo impressed!