Hertz Rent-a-Car

Been a Hertz gold member for decades but every time I rent at FTL I get screwed in some manner. The final charges in no way reflect the rental estimate. Profile says gas option but today they decided that box wasn’t checked on rental. They also decided this morning my car smelled like smoke and demanded I sign for a $ 175 cleaning charge. If you must rent here use Amex so you have a shot at a dispute.

I don’t mind talking to a computer. I understand business is business. But none of your shady side dealing, please! The woman on the computer screen asked me for my information, which I gave her. Then, she tells me «I’d like to put you in a new Kia Optima.» So I said ok. NEVER was there a mention of an additional charge until the end when the bill popped up. So I made her go back and change it. Which she wanted to change to another upgrade. So I made her change that too.
Seriously, if you’re going to offer me upgrades, TELL me they are upgrades and YES there will be an additional fee.
Shady.

Don’t bother with Hertz at FLL if you intend to drive a specific model. Twice now I’ve been burned with requesting a model of car and it’s gone once I got to the counter.
The first time I reserved a specific model and arrived on time from my flight. Once at the Hertz counter I was told the car had been rented out already. I was frustrated (all Seinfeld jokes aside) but understood as it was *only* a reservation.
My most recent experience was this last week. I not only reserved a specific model of car, but PREPAID the amount as well. My email confirmation specifically stated that I would receive that model of car. Imagine my surprise with I arrived on time to hear that Hertz had rented it out already.
Hertz then tried to placate me with the next higher model of car at a «discounted» rate of over four times the cost of my original prepaid reservation. In other words, my original reservation was just over $ 200 and now they wanted me to pay over $ 800 more to get a similar car.
I’m done with Hertz. I don’t even know why they have a reservation system in the first place.

Horrible. Was attacked by a crowd of obnoxious French Canadians because of their stupid computer teller system and they did nothing to help. Worst experience in my life. Almost ruined my vacation.

If I could leave negative stars I would. It’s pretty amazing that this place is an operating business.

Couldn’t get them on the phone when plans changed, but top notch when I arrived. No issue so far.
Awesome front desk service.

Not happy with the FLL Hertz. This is my go to company since I have to use them for work, and I like being a gold member and getting the car I want and having it ready to go for me. This hertz however had me assigned to a spot that didn’t have my name on it, with a minivan and not the sports car I had reserved. I then had a walk a mile back to the gold desk where the two attendant worked extremely slowly. After waiting quite a bit, they didn’t apologize and said someone must of switched something and not fixed mine. Also, they didn’t have a sports car for me and could give me a Corrola! Seriously!!! Anything else would cost me more money. They didn’t really care at all that they messed up and did t want to help fix it. Never renting from Hertz in FLL again!

In regards to the person who I spoke to, they should be fired immediately for a complete and total lack of customer service and rudeness. I accidentally went to the gold members section and when I told the employee behind the counter that I had called ahead of time and needed to upgrade my rental, she responded by telling me they had no cars in that class. Then she completely ignored me and called the next customer. I’m glad I’m not a gold member because I’d likely feel even more offended.
Luckily, when another gentleman asked if she was helping me fix the issue and I responded, «She did nothing for me and is helping another customer,» he was nice enough to explain to me that I needed to go to the regular Hertz desk, where I was helped with no issues.

I was definitely irked by the check-​in kiosks, where agent’s heads are mounted to larger kiosks with touch screens. But I see where they lend themselves to efficiency and having fewer people on staff.
My colleague and I checked in with someone based in Oklahoma City. The transaction was pretty simple until we asked to change the name of the reservation so my colleague could get Hertz points. The rest of our reservation was messed up, with my name still on the reservation despite the fact we spent an extra 10 minutes to change it.
It’s easy to get in and out of this rental car complex, though I have to imagine that all the other ones out of FLL have similar set-​ups, prices, etc.

DO NOT RENT from this location. Three tier system to check in using a kiosk with off site person took 40 mins. Then someone called our name and we walked forever in garage to find car. No one drives the car to you like most places. We get to the car, a key is supposed to be in it. Guess what… NO KEY. Now we have to start the process all over because none of the workers know how to fix a ‘no key’ situation.
Save yourself the headache and take a shuttle to somewhere or rent from anyone but Hertz.
Had I taken the shuttle I would be in Miami at my hotel now. Instead I’m sitting in airport Hertz garage waiting for second car.
Major fail!!!
P. S. you also do the vehicle inspection yourself, then drive somewhere for someone to go over your inspection card.
Update: second car reeks of cigarette smoke, first one did a little. This one making my lungs hurt.

Booked a coupe Altima and got a Jeep Liberty. Okay… I guess that’s fine? But then, I got to the front of the line and asked if I could use one of many open kiosks and the attendee rudely told me of course. Okay… sorry, attendee! I normally book with Alamo since they’ve got such great customer service, but I thought I’d try something new/​cheaper.
NOT worth the cheaper price at all. My fiancé lost the key to our Jeep hours before our flight back to Ft Lauderdale, and we were in West Palm Beach. I tried my hardest to explain to the Hertz phone operator that I could get a ride to PBI’s Hertz location, and she told me they were closed. I asked her again, «the airport Hertz is closed on Sundays?» «Ooooh, no, I thought you meant the other one in West Palm!»
This was after I explained to her several times that I was in West Palm and had to be in Ft Lauderdale to catch a flight in a few hours. Several times. It was like talking with a brick wall.
They charged me close to $ 400 for the new key and tow. Alamo etc give a spare key, and this key was not a «smart» key– just the typical stick it in the door and turn type.
tl;dr Hertz operators will give zero cares about your issues and will not help, but they *will* bill you 2x as much as your overall rental for next to tonight. ^-^

Hertz stinks. Period. They have been in a tailspin for years. Never have the car I reserved; exceedingly high mileage – this time it was a heap with 49,000 miles. Everybody knows rental car miles are like dog years…
Lousy service, lousy cars. Go National

Hands down the worst experience renting a car EVER. Not only was my reservation not listed in the board (Gold Club Member) but it took over and hour for the one girl working to help anyone. The kiosk worked half the time for half the people and they had damaged cars or the luxury cars. I will do everything I can to ensure my company drops their contract with Hertz in the near future.
H have tried calling back to change my reservation and only get voice mail, just spent my entire lunch hour dealing with this. No joke on hold for 7:30 min then transferred and on hold for another 10 min before I had to hang up.
Total of 45 min trying just to get someone to talk to and no help…
Hertz, you ARE the weakest link, YOUR FIRED!!!

Horrible customer service. Took 2 hours to rent my car because they were understaffed and was unable to get my car cleaned. Finally I think they took a water hose and sprayed the car and handed it over. The windshield was covered with bugs, the car had sticky seat, trash in the car. The rep Malika was very rude and even removed her name tag when I asked for her name. I called corporate at the time of waiting and the guaranteed they would back charge that location. Once I got home and followed up budget only gave me $ 96 back instead of the close to $ 500 owed back. So lies start at the counter and continue to the end as we see. We will never ever rent or suggest Budget to anyone. Take a look at all reviews and see how many are positive.

I had a reservation, yet it took close to an hour to get my car.
I got a very good deal through
, name your own price, $ 15 a day for a premium size car.
Usually I rent for work and use our company code, I’m at Hertz gold member so when I go to pick up my car, my name is on the board and I just look for the car assigned to my name. It usually takes just a few minutes to go get it. Since I got a very good deal from
, I had to go through the whole process of renting through the counter.
I did the video conference and as others have noted, the agent was nice on the phone, but it was very hard to hear her.
This is an airport and I came on a Wednesday afternoon and if they are always this busy, they should hire more staff. I used to work for enterprise Rent-​A-​Car and never did anyone have to wait more than 15 minutes or so.
I would not mind waiting a few minutes for a rental, but nearly an hour in the humidity was not fun. The hour delay kind of threw everything off for that afternoon for me because I was not expecting to wait so long.
Like I said, the rental agent that I used to do the videoconferencing was nice and professional, but I would not use the conferencing again because it was very hard to hear her.
It also appears you can get a better deal by using Priceline’s, name your own price. They accepted my $ 15 a day, which was more than 50% off the usual retail price.

Don’t ever get the PlatePass program! What a rip-​off! Seriously! I got total charge of $ 27.++ for a $ 6 – 7 toll. Seriously!!! What the hell is the use of this freakin’ program?!
Anyway, when I got there the line was super long and it took forever for them to assist every single renter. They have this long counter but with only 2 people working at a time? What’s the use of having all that space if you don’t have enough coverage? Oh yeah, they had about 5 kiosks that you supposedly can use to also check-​in, but… none of them were working!!! Yeah, this is a FAIL!
However, the girl at the exit gate was really nice and even offered me a bottled water as I exited. That was the only nice experience I had with them.

After getting to FLL at 4:30am and having 12 hours before our cruise left port, we decided to rent a car. Took the free bus to the car rental terminal. I walked to several rental places who quoted one price online and was told none of those cars were available at the price quoted. Hertz was the only place that gave me an okay deal. We picked up the car at the airport and dropped off at the Port Everglade location ($ 10 fee is well worth it). Worked out beautifully. Car was nice/​clean. Staff was actually fine. No real complaints but I can’t imagine how this place is at rush times. Yikes.

Background: I am a Hertz President’s Circle member, and frequently rent cars for corporate reasons.
Service — 2 stars. Lines get really long here. Agents have no discretion in offering complimentary upgrades, regardless of status.
Upgrades — 0 stars. Getting a free upgrade here without a lot of finagling is difficult. The only reason I started getting upgrades was because I was renting weekly, and the manager got to know me by name.
Vehicles — 4 stars. Pretty good selection, but you get exactly what you rented. This is a very busy location, and literally every car is rented on the lot. I had one very bad experience where I was given a car with broken shocks.
Location — 3 stars. Right at the airport, but still have to take a 15 minute shuttle from the terminal to get to this off-​site location. It is in a garage, which is great (especially when raining).
Overall — Would recommend renting from this Hertz, but be sure to pack a lot of patience. If anything goes wrong, you will get a dose of attitude after standing in a very long line.

BUYER BEWARE unbeknown to us, @Hertz FLL deceptively upgraded our rental. It has SCAM written all over it!
They upgraded it at the airport without mentioning a word about it. It never occurred to us that anything extra was added and we were told that we were initialling to decline insurance. Their argument was that we should not sign anything w/​o reading it… okay, true, but I am sure they already know that people don’t read everything and trust that they are being told the truth. Live & Learn!
PS — We had the toll issue… there are toll roads all over the place; they don’t mention that? really?
Rudeness too!

Not sure if it was because of tourist season, but the cars here are very expensive compared to the west coast cities like LA, Vegas or even San Francisco.
This aside, I didn’t have to deal with staff so cannot comment on that. However, I liked that their inventory is newer than other cities. Initially they put me in a vehicle with 8 miles on it but ended up taking a different one from the Gold Choice area with 72 miles. Somewhat welcomed and unusual.

Hertz Rent a Car
801 Seabreeze Blvd, Ste A
Bahia Mar Yachting Center
Fort Lauderdale, FL 33 316, États-​Unis
Né pas louer a cet endroit. Location fait avec expedia pour 850 $. Rendu sur place et apres avoir attendu 30 minutes (car seulement deux, service a clientele et lavent l’auto!!!) le prix etait rendu 1350 $ !!! sacré mon camps.