AAA AUGER Plumbing Services

Had a positive experience with AAA Auger for a gas line repair on a commercial property. Note that AAA Auger has multiple locations — search for them near Irving, TX to find what may be their headquarters — many more reviews there. Turned out to be a major project, but they were out multiple times to do a lot of work and did the best they could on old pipes. Great communicators throughout the process, keeping me appraised of everything as I was managing the property and work from a distance. Always communicated prices up front, and they stuck to them. Advised me of the best courses of action anytime there was a challenge. Overall, I’m happy and I’d use them again!

Sadly typical hidden charges notified only after plumber arrived. Eg; called asked to snake clogged pipe. Was told a specific price. Upon arrival plumber without taking the top off the pipe cover said «I can tell u have a broken pipe so if the blade tip breaks you will have an additional charge of $ 112.00 and you will buy me a new one» I observed he had a dull blade and said, no I won’t pay that. He said if I load everything back up you will still owe the service fee. I said load it up and I won’t pay, that’s the cost of doing business. He mumbled something and I said tell you what go buy a new blade then bring me the receipt and if that one breaks, give me the one that breaks so I can get reimbursed. If not get the hell off my property and I will file a police report for fraud, misrepresentation and extortion. He snaked it but only a tip to repent and service customers with respect and to make money in an honest manner. Call at your own risk. This is my factual experience ans not meant to harm but when talking about this company I received two neighbors opinions that we’re not positive.