BluePearl Veterinary Partners – Franklin

Dr. Bercovitch and the staff of Blue Pearl saved the life of my critically ill cat, Sweeney. They responded with compassion, care and expertise. I could never express enough gratitude for the life of my cat. I would not hesitate to recommend the services of Blue Pearl for the highest level of veterinary care.

We had to put my 14-​year-​old toy poodle, Frank, to sleep in the early morning hours of January 2, 2016. Everyone we came into contact with was exceptionally kind, caring, and understanding. We were able to say goodbye in a private, dimly lit room instead of a cold, clinical exam room. One staff member came to talk with us afterwards, and got emotional himself. I found it very endearing, and very comforting to know that Blue Pearl employs people kind-​hearted enough to grieve right along with you.
I decided to have Frank cremated, and was absolutely astonished that the company they use for this service, Faithful Friends, put his cremains in a beautiful wooden box, complete with his name on it. The staff also made a paw print impression after he passed away, which was another extremely sentimental gift I wasn’t expecting. I really feel they went above and beyond during such a painful and stressful time.
Yes, their services are expensive, but keep in mind these doctors are highly trained specialists, and their state-​of-​the-​art facilities are open 24 hours a day, 7 days a week. That hasn’t always been an option for us pet parents. I, for one, am very thankful such places exist when the unfortunate need to utilize them arises.
Thank you for your compassion, Blue Pearl.

Professional, clean, exceptional customer service and veterinary care. This is exactly what I expect in veterinary care in Williamson County.

For the first time in 8 years I had to take my little pup to the emergency room Friday night. He got into some dark chocolate almonds and we were scared. So, after calling my local vet (who was about to close) they sent me Blue Pearl’s info.
The receptionist was very helpful when I called and the facility was extremely clean and inviting. .. even with some Keurig coffee:-) The downside, it’s expensive — but you have to expect that with an emergency vet. However, the doctors and nurses kept me in the loop throughout his process and let me know how much the treatment would be before we made the decision to move forward. Hopefully I will never have to return, but if I do, I feel comfortable with Blue Pearl and know my pup will be in good hands.

Completely Unacceptable! Pet Parents Beware!
What kind of emergency medical facility cares more about getting paid up front than taking care of the emergency that brought their patients to see them? Answer: Blue Pearl veterinary partners.
This entire organization runs on an absolutely appalling business model, and should not be allowed to continue to do so! I’m sure some of the individuals who work for this company are very nice and well meaning people, but the corporate leaders are nothing but callous frauds cashing in on their customers’ concern for pets in dire medical condition. These despicable pathetic excuses for human being would gladly let your pet die rather than wait for you to pay a bill later.
As for those who do have the money to pay for their pets’ treatment in the moment when the need arises, you would still be better off taking a longer drive to a more competent doctor’s facility. After my own terrible experience with these people, I have read several deeply disturbing reviews detailing pets’ entirely preventable rapid decline WITHIN THE FACILITY!

This is regarding the surgery/​regular doctor visit (we luckily had no need to use a rush Emergency situation, although our dog did stay overnight for 2 nights).
Our regular vet recommended us to this location after doing all they could with our dog, who was acting lethargic and definitely not herself. Our vet originally thought it was Anemia, then thought liver problem. Sent us out to Dr. Burcovitch who ran blood work tests, ultrasounds and x-​rays. She was diagnosed with IMHA (Anemia). It was either primary or secondary, because they found a mass while doing ultrasound. Dr. Burcovitch answered all of mine and my husbands questions very well and we decided to take her home to decide using drugs to treat or surgery to remove the mass. I was upset and crying and the whole time the staff and Dr. Burcovitch were extremely nice to me.
We decided to do the surgery, hoping that taking the mass out would fix the anemia issues. We met with Dr. Au who did a very good job explaining the surgery (drew us diagrams and all) and made us feel really good. Again, I cried and everyone was super nice. We were able to get her an appointment for the surgery the next day and were able to take her home to be with her. We dropped her off the next morning and around 11:30 that day I got a call from Dr. Au saying she made it through okay. We could go visit her the next day. We were also told we could call any time for an update on her. I did call a few times that evening and then when I woke up the next day. No one ever made me feel bad for calling and checking.
We went to visit her the next night and got to be with her for a bit in one of the empty exam rooms. We then got to go pick her up the next day. Her surgeon said I could email if I had any questions or concerns. I did end up emailing twice and the 2^nd time he suggested we bring her in for blood work (she had started throwing up between my 1^st email and the 2^nd one). We now have another round of antibiotics and the surgery seems to have helped the anemia issue.
They tested the mass they removed and it is malignant cancer, but we were informed that the mass they removed was a clean removal and we can discuss later what our options are with an oncologist there, after she’s done healing from the surgery.
We’ve been extremely happy with the whole process and they really seem to care about our girl. Like most dogs, she doesn’t enjoy the vet, but here she goes along with them, doesn’t seem to give them too much grief. They ended up over quoting us for the surgery, in case she didn’t do well and they had to do extra work to take care of her. Luckily she did just fine, but it was nice to know we got a realistic quote in case things didn’t turn out as great as they did. Everyone we’ve come in contact with while we’ve been out there has been extremely nice. Especially before the surgery when I was crying and distraught. And most importantly, our dog is acting more and more like herself again.

DO NOT BRING YOUR ANIMAL HERE. There are two doctors that are good, and one has left to go to Ohio.
— My cat was brought in for Diarrhea and dehydration. The doctor never asked me about his current state, and the only notes she had is historical health information I provided. Without any knowledge of what the feces looked like, duration in between, amount, diet, or any physical signs, she simply stated «we’ll try an antibiotic, could work».
Now, I know this is an ER and they are there to support and get yout pet to a place of health to see their own vet, BUT, if you are going to treat me my cat, you better know why. This is 2015 — there are tests that can determine if it was bacterial or not. I had to ask for those.
So, after I told Dr. Elliot to please take a fecal and blood test to either rule out, or if lucky, find the cause so he can be treated properly — not blindly given a pill.
Well she slipped up and told me she could not perform the fecal flotation as the cage was cleaned, and then she stated she would have to send it out to a «lab» — yes, a lab — please remember this is an EMERGENCY ROOM. Well as you can tell, she came back in and stated that she now CAN do it (shaking while saying it). OK, I will give you the benefit of the doubt. PS. it never appeared on my bill, and she had to add an addendum to her notes to cover her lies.
As for the blood, I do not care if you are an ER vet, you MUST know what every single level on a CBC is, and what it means. She not only did not, but when asked, she lied again — and stated all of them mean infection. I asked why would they be called out seperately if they were the same and she laughed and said she did not know. After speaking to my vet and other MD’s, I was told that what she MISSED was his anemia and underlying Fungal Infection.
So my cat gets hydrated, and we go home. He now has a leg triple the size of the other, and acting very strange, He was in a full blown manic state.
I called, and Dr. Elliot stated — «I have no idea why his leg is swollen», and «never» has an animal reacted from the PAIN medication in a manic way, Now, again, you are young, naïve and probably only spewing out what you read without the wisdom of years, but, do not lie to me, and TELL ME WHY YOU GAVE MY CAT An OPIATE for PAIN when no where in your notes do you mention it, nor did i TELL you he was exhibiting any signs.
Not over — I ask if I can give him a xanex to calm down — «of course» they say — WRONG — deadly combination. Literally, cocktail that is fatal.
So here we are, thank you Lord my cat is stable, but still having issues — so I call today to find out what exactly I can rule out from the Fecal Flotation — Jessyca told me she could not tell me that. Then within a few minutes she asked me to write down the parasites. She just could not give me the justice of emailing it to me right away.
Well she finally did, but would not give me her boss’s name.
I will not have my cat be treated like he is nothing — nothing… and for me to be treated like I am a moron who will just lay down and take Dr. Elliot lying about my cat’s health. Provide the answers to why Dr. Elliot lied and told me she performed a fecal flotation when she did not — ENDANGERING my cat. This is overstepping animal moral, veterinary medicine as a whole and her license should be struck.
Answer me WHY Dr Elliot gave my cat a opiate for pain when he was not in any, propelling a 5 hour manic episode — why… oh, did I mention it also caused constipation.
Do not ever go here — they are not good — just like doctors, just because you are a vet and finished schooling, does not make you a good one. Dr. Elliot lacks diagnostic skills, simple common sense, and is has no confidence in her skills she needs to lie to look adequate,
DO NOT GO HEREs.

Hello Unilocal?Why is my review which is truthful and about my bad experience at Blue Pearl «not recommended»??