Wendy’s

This Wendy’s is the WORST!!! When they got our drive thru order wrong, forgetting to include one of the chicken sandwiches we ordered for the kids, we called the restaurant once we got home. The guy who answered the phone had absolutely no sympathy for us whatsoever. Despite me telling him that one of my children now had nothing to eat for dinner, he could have cared less. Told me to come back IMMEDIATELY if I wanted him to fix «whatever my problem was.» Told him we lived too far away to come back tonite. He hit back with the classic, «so? what do you want me to do about it?» It proceeded to, «So you’re never coming back here? … ever? Is that what you’re telling me?!» The tone in his voice now becoming belligerent and condescending. Keep in mind up to this point he never once said he was sorry for their mistake, or that he would refund the sandwich, or that they were even at fault.
The moment I raised my voice to tell him how upset I was with his customer service, he hangs up on me. So, so very mature and professional. I called back and once again he refuses to talk. I ask him what his name was and he refused to give me that information. I asked for the name of his regional manager, but again he said nope. He said to call the number on the back of the receipt and again hangs up. I called back but after one ring, click! Hangs up again. Childish and cowardly behavior from the store’s manager.
And for what it’s worth, the food we did get was awful. Fries were cold, dry and unseasoned. The junior cheeseburgers tasted like they were sitting around for a while. The baked potatoes were hard and the cheese was cold. Is this review of the food influenced by my bad experience? No, it really was a sorry excuse for a meal.
Do yourself a favor and make the trip up 495 to Milford. The Wendy’s there is worlds better and much friendlier than this dive.
I did contact Wendy’s corporate and reported the manager, so we’ll see where this goes.

This Wendy’s caught my eye as I was driving along Route 140 looking for someplace for lunch. It’s got a fancy exterior and a renovated interior with a few plush chairs, upscale seating, and a «Wendy’s Wi-​FI» area.
Looks aren’t everything.
The best part of my meal is that it came out quickly. Then again, it’s not that hard to assemble a pre-​grilled piece of chicken, a bun, a leaf of lettuce, a slice of tomato, a scoop of no-​longer-​crisp fries and an empty cup. The fancy Coke machine was out of some of the soda selections. The first booth at which I tried sitting wobbled more than the tables in the dining area of a whale watch boat. The second one was better but messy, as was the floor. But the men’s room was clean.
If you want to make a former math major grind his teeth, just handle paying for an order like I experienced here. My total came to $ 7.69. I first handed the cashier 4 pennies, then a $ 10 bill. She rang in $ 10 input, realized I gave her 4 cents as well, and then she handed me $ 3 change. I don’t think Wendy’s appreciates that type of math skill.

Better experience than most other wendys. Very clean and modern looking inside. Polite crew working. Food came fast and as ordered no mess ups. Considering it fast food location off highway was good and make for a good pit stop. No riffraff hanging out either which made it a more desirable dining experience.

I love Wendy’s. The Franklin location is pretty good. I do have one HUGE issue with it, resulting in 2 stars being taken off my overall rating for the fast food restaurant. The issue, you ask… the prices! Now, yeah it’s fast food, but if EVERY other Wendy’s charges much less than this location does, I wouldn’t ever choose this location by choice, and the drive thru menu board doesn’t even match the prices on my receipt and on the speaker screen (which also SHOULDN’T happen). Anyway, the food and service are good (they were happy to fix all 3 errors). Frosty’s are amazing, cheeseburgers and sandwiches are tasty, and the fries are also delectable. Exterior is new and one of the remodeled Wendy’s locations I’ve been to. Overall, if they fixed the few errors with prices, they would easily have 5 stars for the food and service. Currently, 3 stars for the Franklin Wendy’s.

Grease for the fries hasn’t been changed in the past month and watch out because they will serve you burgers that were cooked 4hrs ago. This place needs an overhaul.

This is a vaugley new Wendys. The service started off great, however in recent months it has declined and sank all together. For example some of the cashiers will hand you back pennys for change. Say your order is 7.35 they will hand you back all pennys when you can clearly see the quarters, dimes and nickels waiting for them. They also can not seem to understand the difference between spicy chicken nuggets and non spicy chicken nuggets. It is annoying when you order spicy nuggets and get the non spicy ones, bring them back and they immediately hand you more non spicy nuggets. The drive through is also very hit or miss. On my most recent visit we had to come around the drive through 3 times. The first time they handed us the wrong order and no straws for our drinks. The second time they managed to bungle all of the orders we got and we were told to pull forward. After waiting for about 10 minutes we went around and I guess they forgot to make our order. They still managed to mess up one of only two things we ordered and we spoke to a manager who could not of given two hoots about us or the order. I will probably be going to the Milford Wendys for my fast food fix now.

Haven’t been to a Wendy’s in years and had a craving to try a burger. My husband picked them up. He asked for mine with ketchup, lettuce, tomato and onions. When he got home and I unwrapped it, there was a tiny piece of lettuce and tomato, one ring of an onion slice, and mayonnaise — not ketchup.
Very disappointing. Don’t know if I’d want to try it again. Now that’s not better.