Dunkin’ Donuts

Not sure about the complainers. It’s a fast food place and you get decent service. Been going there since it opened and have never had a bad experience. Sure you have to wait sometimes but have you ever been to Starbucks when it’s busy? Let’s get real. Reasonably priced coffee, good doughnuts, ice cream all in one spot. This isn’t the Ritz Carlton people. Stop being so snooty.

CHEAP! CHEAP CHEAP! Owners. My husband and I order 2 one adult scoop for 2.79 $ each and both got a child size air bubble with some ice cream around it. I can’t stand CHEAP Business owners.

So I paid for a double scoop… nearly $ 4… And got a single. I asked if this was a double and was told yes. She added a little more. Horrible!!! I get that they have to make money but this is ridiculous!!!

I really wish there was an option for zero stars. I went in at six thirty there was one person in the drive thru that drove up after me. Three workers. I was completely ignored for at least five minutes, made eye contact with one and the other two completely ignored me and one even asked someone else to help me and he still ignored me. Finally I was served with s very poor attitude. I am extremely disappointed I have always had good experiences. I have worked jobs overnight early in the morning and double shifts there is no reason to perform so poorly at work. Never going again.

I came in on a hot summer day for a coolata. The ac felt good so I figured I’d sit here and enjoy it for a few minutes. The staff is always friendly, they speak clear English, and they are pretty quick. With service like this I’ll be back

Very great general manager and some of the guys that work there are great. Really nice and will remember your order after a few visits. Definitely recommend they are great

This is the worst place ever. I wish there were an option for zero stars. I can’t speak to the inside service, but the drive-​through «service» is atrocious. The first time I went to the drive-​through I was sitting at the speaker for about 10 minutes before anyone took my order. I placed the order — I was only SECOND in line — and had to wait so long for the single car ahead of me that I drove off without getting my drink. I was pissed, but didn’t want to judge the place based on one bad experience, so I tried it a second time a few months later. Same exact thing happened. I swore then that I’d never return… but then this past weekend I was desperate and decided to give it a third chance because I had a baby in the car and it would have been difficult to go anywhere other than a drive-​through. Yep, same thing happened again.
HORRIBLE, AWFUL, I have no idea how they’re still in business. This time for real — I will never go back.

I’ve gone in a few times. The place is nice but the staff is distracted and slow. I had one girl I believe was named Alexis. The place had a couple people in it and I go to the ice cream counter. She looks at me and proceeds to lean over the register to talk to the cashier for about 6 minutes. Eventually I get frustrated and leave because I was being ignored. I went to get a drink from McDonalds, I return, and she’s still talking to the cashier and ignoring everyone. I wait another 5 minutes and finally she decides to walk over. She was nice, but girl cannot multitask. Either she didn’t know I was there despite me making eye-​contact with her, or she had important things to talk about with the cashier. Either way, it was disappointing and I hope next time I’ll actually get out of there in less than 10 minutes.

Fast and consistent. Go maybe three times a week and have not been let down. Friendly staff.

Was in with my family and some friends on Saturday evening, 2÷8÷14 and experienced the absolute worst service I’ve ever experienced anywhere. This is one of those Baskin Robbins/​Dunkin Donut combination stores. When we walked in, there was only one server for both sides. He had an exceptionally bad attitude from the second we ordered. My 12 year old daughter was the first to order, and she ordered a mint chip milkshake. The guy actually rolled his eyes at her and was clearly annoyed that he had to make a milkshake. As he made the shake a young lady came out from the back and washed her hands. He finished the shake and my wife ordered another shake for my son. The guy just ignored her and walked away and went down to the donut counter at the other end of the store. He didn’t say a word. Not «so and so will finish taking your order», not «go pound sand», he just walked away and left us standing there dumbfounded. He was clearly in a very bad mood and was taking it out on us. I wanted to get his name but he wasn’t wearing a name tag.
Thankfully the young lady watched this and took over. While she didn’t apologize for our treatment it was clear she was embarrassed by it and she went out of her way to treat us nicely as we finished our orders. I thanked her for having a better attitude than her coworker. She thanked me for the compliment and it was pretty clear she wasn’t a fan of his either. She was fantastic and was the ONLY reason we didn’t turn around and walk out. She is also the only reason this review got a second star.
If you are the manager of this store and happen to read this, please know that the man you had behind the counter last night was, without question, the rudest person I have ever experienced anywhere. He has absolutely no business serving customers. Please know that any time I walk into this store and he is behind the counter, I’m walking back out.

Very friendly staff. They are organized and they all work fast. They have variety of Donuts and their coffees are always fresh and hot.
They just opened a Baskin Robbins. They have great cake decorators there. They decorate any type of cakes you want. Something that you don’t normally expect from there ! You can select from their case, (Which is always full of cakes) or you can select from their book and they make it for you. Their prices are reasonable. I highly recommend this location.

EDIT – The speed and cleanliness has improved dramatically since the addition of the ice cream joint. Every now and then you might get a snotty casher, but management seems to weed them out quickly.
I’ve been in faster and cleaner locations. Food is on par with other locations.

Good coffee and donuts. Store a little messy.

Long lines await you on the weekends and if you order food, be prepared to wait even more. Food is average.

I was disappointed this morning. I usually stop here occasionally on my way to work for coffee and chocolate glazed donuts. This morning it was rather disorganized. There weren’t a lot of customers but they were taking the orders haphazardly. I theory the order should be at the counter when you went to pay. So I paid and left with my coffee and bag of donuts. I was on 270 before I opened the bag to find that I got the wrong donuts. Instead of the delicious chocolate cake glazed donuts, I got regular raised donuts with chocolate frosting. Yuck! Also, my coffee must have been the last cup in a forgotten pot because it was awful. Dunkin Donuts use to be my fave coffee. Not this time!

I stopped here on the way home from work yesterday to try their new Frozen Hot Chocolate. It’s very good by the way but doesn’t compare to Serendipity3 in NYC. When the server put the drinks on the counter, he slid them over to me, toppling one of them which went on my shirt (first time wearing), pants, & shoes. When he went to make another, the machine was empty and had to be refilled, thus making me wait. I said to forget it and give my money back and was told by the female server that they can’t refund money. Only the manager can do that and she left at 12:00. I know there are accidents and I’m usually pretty good about them but this was treated as a joke and it wasn’t funny.

The coffee is hot and fresh, the service is fast, and it’s just down the street from the Urbana Park-​N-​Ride. In my book, that’s a win-​win-​win. I like to stop here before entering the soul-​sucking vortex of I-​270 Southbound during morning rush hour; it gets my day off to a good start.