FedEx Office Print & Ship Center

Just had a terrible experience here. One of my three files was too large to attach to an email. After asking several times how I was supposed to get the file over he then explains they can’t click on links. Another employee proceeds to show me a $ 30 jump drive that I can use to put my files on. They should have this available for their customers. Not for purchase. They should also train their employees better on how to handle these situations. We ended up walking out as no one was paying attention to us or helping us print our files. Will never come back. Awful.

Easy access, great parking, friendly staff.

Came here on a Saturday afternoon to mail a package to Oregon. I didn’t have a box, so I selected an 8×8 box they had on the shelf, and the employee behind the counter was very helpful, taping the box together, filling it with packing paper and assisting me in placing my items inside. Then he sealed the box up and asked me where it was going. I told him I was sending it to Oregon, and he advised me that the cheapest option would be Ground, which would be picked up Monday and arrive on Thursday. I agreed, and I filled out the address slip.
Cheapest turned out to mean a little over $ 16, plus $ 4.99 for the box, so I left a little more than $ 20 poorer, which really isn’t that bad I suppose, although I wish it was getting there faster for that price. Also, I only discovered later that they have a $ 5 off coupon for Ground shipping – would have been great if the guy had mentioned that. I realize that’s not his job, though, so I put it here for you future Ground-​shippers: check for coupons before you ship!
Overall, a good experience. Helpful, friendly employees, no wait, easy shipping process.

Amazing staff. Came here for a custom print order and the assistant manager and other staff were amazingly patient and helpful in answering questions and making my project perfect. Would recommend anytime.

Augustine was fantastic! Helped my wife select some paper for her resume. Then he printed them for us.
Didn’t read other reviews but we had a great experience!

As much as I appreciate the woman at the counter trying to multitask and attempting to help EVERYONE at once– I could’ve been in and out in ten minutes and she could have been on to the next customer. Instead, I have now been standing here for over twenty minutes waiting to complete my order. Patience– gone. My day’s schedule– off.
There is no quickness when placing an order at this location.

Needed business cards last minute, they helped me with a quick layout had them printed and me back on the road in 45 minutes!

Quick, efficient and pleasant service. Hani has a quick smile and excellent attitude!

I want to apologize to the poor gentlemen that was working behind the counter and had to make the call to the moron on the phone. I should not have included you on the description of intellect. You were just trying to do your best and that idiot that you may have to report to put you in a bad spot, my apologies!

Hani, an employee, was extremely rude and is in need of customer service training. Today, I took my business to your competitor!

I had a horrible experience at this location. I dropped off a digital file yesterday — the «Save the Date cards» for my wedding. The employee we worked with was helpful and friendly. He looked through the file and all seemed well. He printed me a sample card which was fantastic and we signed to pick up 75 copies today.
When I picked up my cards today, there was a minor error. The printer had made an odd line, dissecting the card into two distinct halves, with differing colors on each side. I politely pointed out the flaw and the employee behind the counter agreed to reprint it. That’s when the «assistant manager» Alex got involved. He bluntly stated they don’t «color match» and how the cards turn out is just luck of the draw. He said the outcome depends on the time of day the card is printed and seemed uninterested in rectifying the situation. I showed him the sample that had been printed just the day before, perfectly, but he had an excuse for everything. He even added that I had chosen «two of the most difficult colors to print– purple and black.»
I ended up asking for a full refund with tears of frustration in my eyes. I received no apology, and no sympathy. Worst customer service I’ve received in a long time. I noticed someone else mentioned «Alex» in their complaint. Perhaps someone should be taking note of his lack of professionalism and re-​evaluating his employment.

Extremely NICE people, but I swear, every time I come here either there is no toner, no paper, something. The facilities are pretty embarrassing; especially for the neighborhood

The person working there went out of his way NOT to help me. I am computer savvy and there programs are relatively intuitive — but with no one in there — and with the # of questions I had– you would think he could have stopped and helped me vs havering to stumble thru on my own. Irritating.

This is the second time I’ve been to this location, and the second time I’ve left irritated.
There is no greeting upon entrance to the store.
For the amount that FedEx charges, you’d think the people could be more helpful. Why do I have to ask all the questions? Shouldn’t they be the ones asking the questions because THEY are HELPING ME? Why do I have to blindly navigate my way through figuring out which form to fill out, how long it’s going to take, and how much it will cost?
I wonder if all Fedex locations are this atrociously subpar. Could it be that I am just lucky enough to have the very worst one conveniently located near me?
For the love if all that’s holy, and to save your sanity, mail your packages somewhere else.
If there were a Negative 1 option, I would have chosen that.

I needed to ship some important paperwork, and found that FedEx doesn’t do PO Boxes… so…they didn’t assist.

USB and mobile device on copiers don’t handle files very well and crash even with small graphic files. Don’t rely.

This is the absolute WORST FedEx/Kinko’s imaginable. The manager is beyond rude. I typically schedule pick-​ups on-​line, but every once in a while I end up dropping off a package or two. Every time I have dropped of a package and been «helped» by the manager, he always has some rude comment to make, usually along the lines of, «You can buy the shipping labels here.» Umm… no. The first time I ever shipped anything (a lamp) the quote for the cheapest shipping from them was over a hundred dollars, I printed a shipping label on-​line for less than $ 40.
My final straw was when this location called and left a message on my phone saying they could not ship a package because it was «liquid». I went in 5 days later to pick it up and they said I waited too long to pick it up, and they threw it away. Yeah right.
I have also had issues with Kinko’s orders. On two occassions, I have purchased and paid for flyers on-​line. On both instances, it says on-​line they will call you when they are done, but on neither occassion did I receive any communication. When I went to pick them up, I was informed I had a balance due. Luckily I had the payment receipt on my phone.
This location is horrible, and not a good reflection on FedEx. Go to a different location or you WILL be ripped off.

I have has nothing but positive experiences at this location, and I go a lot. Staff is friendly and helpful.

Well maintained self-​service area.
Prices are ok and the copiers etc. are easy to handle.
Haven’t tried the full service, but what I’ve tried so far was fine.

Fast, friendly, spacious.
This location is well run, and it shows in the speed of service and quality of the equipment (croppers, computers, copiers, etc.)