Papa John’s Pizza

I must admit that I am a regular here even though they don’t deliver to my house. They are not 10 minutes from my house, but as with all Papa John’s they offer some great deals from time to time. Just tonight I was able to get two pizzas for $ 10! The service when I get there has always been fast and friendly even though they often seem very very busy.

Depending on my mood I will order delivery from Papa Johns, but they have to be having a good deal for me to order. Delivery times are kind of ridiclous and I live in the town of Front Royal. There have been plenty of times I’ll order something ONLINE (So I know it was put in correctly) and I’ll get the wrong pizza all together or wrong toppings, or the wrong cut. It’s fairly normal to NOT get the correct pizza from Papa Johns.

It is difficult to get a good pizza delivery from the various businesses in Front Royal. Unfortunately, this Papa John’s contributes heavily to the problem.
First off, if you live in Linden, they have stopped delivering to the mountains. They used to offer prompt service and excellent pizza. However, their delivery times slowly declined. I originally receive a delivery within an hour. Then it became 90 minutes. The last two times I ordered, it took FOUR HOURS to get my pizza. Every time I called to ask where my pizza was, they told me that the driver was in route and I would receive the pizza any minute.
In spite of the fact that it is only a 20 minute drive from the Papa John’s to my house, I am willing to accept that it will take longer to get pizza here. I am even willing to pay an extra delivery fee. However, four hours is shoddy and unacceptable under any circumstances.
My complaints to this Papa John’s were ignored until I went to corporate. Once I went to corporate, the local manager contacted me but made excuses about how their business was booming and they were short staffed. Even assuming that this were true (which I find hard to believe with so many people looking for work), it didn’t address the issue that either (a) their drivers are terrible, or (b) they lie on the phone regarding delivery times. If they told the truth, i.e., that delivering a timely, hot pizza was no longer so important to them, and that you might receive a cold pizza in 3 or 4 hours, then they would lose a lot more customers.
The unfortunate thing about this situation is that Papa John’s used to have higher standards, and has obvious seen a decline. However, rather than fix the problem by hiring more drivers, or by requiring that their employees meet certain quality and customer service standards, they decided to just drop those of us in Linden like a hot potato. Way to go, Papa John’s. Great customer service.
The Melting Pot and Pizza Hut do not deliver to the mountains either. Brothers Pizzeria used to deliver (and had excellent quality and very fast delivery times, thereby proving that delivery to the mountain was not such a challenge) but has since gone out of business.
So, alas, the pizza delivery market in Linden remains largely untapped.
Even if you live somewhere within this Papa John’s new, reduced, delivery zone, I would not recommend them. Your money is their first priority. Your satisfaction as a customer is a dismal last.