Hertz Rent A Car

Why don’t you like Hertz? Remember, if it doesn’t Hertz, it’s not worth doing. No pain no gain. Really? This is your review? What is your favorite color? Yellow with black lettering. I also like Sprint and the Pittsburgh Steelers. Even Subway is cool. Feet sure do look funny sometimes. Please pass the poi. Get on up-​ahhh! OK, see what you’ve made me do. Cars. Transmissions. Oil spots on the ceiling. Bank shots are the hardest. My orange velvet pants are soiled. Ovaltine baby!

Not the best experience. Car had Ohio plates on it with tape marks and other «dings» on the body of the car. There was only 1 person checking cars out and a long line of cars waiting.

I had a wonderful experience. The wait time was minimal and the staff was accommodating and friendly. The vehicle was clean and comfortable. Checking out was just as easy; very convenient. I travel frequently and have used various rental companies but none can compare to the excellent service I receive at Hertz.

Signed up for «gold» member status to make future rentals easier. Customer service personnel was very helpful explaining that after my first visit, I could go right to the board and take the car in the space I was assigned. Super friendly and a great price. Car was clean. Free bottled water after being on a flight was a nice added touch. Super friendly staff at desk and at the gate.

Hertz RSW is the very best ! Terrific customer service — always very helpful. Led by Kiley — She’s the very best !!
I would not rent from any other car company –

Picked up our SUV in Fort Myers and returned it a few days later in Fort Lauderdale with no problems.

Just rented a car from Hertz this past weekend (5÷18−22−2016). Other than a slow semi long line to wait in before we could actual get our car, our experience was great. The woman at the counter was extremely helpful and very nice. She upgraded us to a Dodge Charger which was brand new. We had secured a GREAT rate on
so we couldn’t have been happier. The car was easy to find and we were on our way quickly. Returning the car was very easy and didn’t take more than about three minutes! I would rent again from Hertz in a heartbeat!

The person who made my reservation failed to enter my Gold Mumber. The employee at the Gold area was unhappy, sullen, and unhelpful. Thank God the young lady at the main desk was happy, efficient, helpful and kind! Sorry I do not recall her name (about 430 – 530 on ⁵⁄₉) The Nissan Pathfinder was new and very clean. It drove and performed flawlessly. The unlock buttons though are a bit of a PIA. Drop-​off was easy and the young lady there was happy and helpful. The price was reasonable.

I have the Gold membership and this helps tremendously to get directly to your car. It was there and was alot more spacious than what we ordered. Helps to also have your corporpate discount but it was almost half the rate at Hertz than the other cheapest alternative. Very pleased and car was clean and full of gas. Easy in and out but we were also there at off-​peak time. The big plus here is that you can walk right out of the terminal across the walkway and get in your car and leave and the same when you return.

They certainly have not addressed my issues this past week. If you have low pressure in your tire, find out its a nail, take it to the closest Hertz to have it checked out… over 2 hours later while they change all four tires I find this unacceptable !! When we spoke to Naples terminal and they called Naples airport supervisor terminal they said they needed to because the car was unsafe !!! WHY DID THEY RENT IT TO US JUST 500 MILES AGO !! This raised my eyebrows. To top it off the Naples location wanted me to drive it back to fort Myers to exchange it !!! With a nail in the tire driving 70 miles an hour… what is everyone thinking !!
To compensate us they’ll give me a credit on my next rental for $ 75.00 really… good thing I’m a gold plus member! I’m still going to contact the terminal general manager. I wish is had pictures to post but I was trying to re schedule my vacation plans while I waited over 2 hours.
I’m very disappointed and thought Hertz would be a more caring company. Yes things happen but you better figure out a back up plan to help your customers get on their way and back to the vacation they have saved and planned for 5 years !

I made a last min gold reservation due to my flight cancelation. The agent at the counter was professional and really nice. I would recommend This location to all my friends. Thanks again!!!

Charles and his crew are simple AMAZING! They were quick to get us set up with our vehicle and obviously enjoyed their work. What a delight to work with people who love what they do! I would highly recommend Charles and Hertz for anyone traveling to Fort Meyers.

I didn’t have a reservation as I was coming in. Was planning on using über, however there is blackout around the airport that doesn’t allow you to request a driver. I decided to rent a car and the agents were very helpful in finding the best car for the best rate possible.

Rented an economy car using
. When we. arrived the sales associate told my travel partner that he absolutely would not fit in the car we got; a Chevy Spark (he is 6’4″). We were shocked and we discussed going to try it out and she kept insisting he wouldn’t fit. We asked what else was available and after several searches we were offered a Jeep at a cost of $ 19 per day. We discussed this openly and especially the fact that it was only $ 4 more per day than the Spark and since it was our only reasonable choice we agreed. What we weren’t told was that the increased cost was not $ 4 per day, it was $ 19 per day and that the entire cost was an «upgrade» More than double what we booked !! The sales associate was also letting is know we were originally charged for 6 days but with our early am return we should only be charged for 5 and that she was adjusting it.. confirming to is that she was working with our original reservation. We did not discover this until we returned and found out that we had been sold on an upgrade. .In my opinion an upgrade costs a little more not 2x ! Bait and Switch is what this feels like!
Additionally they gave us the wrong spot # twice ! Only to find out at the end of the line that we had to turn around and go back. . unbelievable! The service rep in the lot said he would leave a message for his manager but as a traveler on a tight budget I am livid and feel scammed. I bet that sales clerk at the reservation desk also gets a commission.. Shame on You!!!

The in and out doesn’t get much easier. I’ve never had a problem with any of the (several) cars I’ve rented from this location over the years.
My one suggestion would be that when one reserves a child-​seat with the car, it should BE in the car, I shouldn’t need to go fetch one off the rack.

Well I hope people read this before they book their rental. There are several rental firms right there in the airport and you can literally go several feet walking on foot to be at another. Avoid Hertz.
We were instructed to use the automated kiosk, featuring a phone screen which gave us live contact with an «expert» who flimflammed us several times by trying to up sell us on several different cars before telling us there was only one of the class we reserved but which was actually — on Hertz’s website — a size below. We then went through a severely long dance about who is a driver or who needs to be added at cost. All the while a service rep sat at the counter watching this endless mess while doing nothing. When we finally got to the car we were given, it had no trunk space for our bags. What did we walk by? Several of the cars their website specified as an example of our reservation. We went to the lot service hut and were told that the 4 door was not the same class as the two door model. Really? $ 70 later we got a car that is the size of our reservation. Avoid using Hertz at Fort Myers. Avoid them.

We had a great experience with Hertz at Fort Myers airport. The location is easy to get to and the people are helpful. The last two times we got brand new cars.

I have rarely found a decent airport Hertz location. It usually takes a long time to exit. They understaff the location. Sometimes I get a decent upgraded car since I am in the President circle and sometimes I get a piece of junk or a minivan which I dont want. They dont always have cars to swap. Choice area is usually limited with midsize cars. Gas is rarely full; almost full. People cheat and it drops after i drive 2 miles. I have had my credit card rejected at the exit being forced to go in and being told my credit card is fine. Cars are usually clean and satisfactorily running. Returning cars is usually Ok except at peak times.

So happy that I rented my car from here.
After we arrived at the airport at 3am because of plane problems the people at Hertz Car rental where awesome, super friendly and even help sort through my tired brain at what I was trying to say. The nice man at the counter upgraded our car for me and my daughter, (lots of fist pump at 3am). He also walked with me back to get the car and made sure everything was good. Even after all that he even offer to help us get our bags into the car. He went way out of his way every time to make sure we where good to go. Also when we came return car, everything was quick and smooth. Love Hertz rental car and would rent from here again. Thanks so much for your service

I reserved and prepaid for an intermediate car for $ 225. Upon arrival at the rental car terminal, I presented my reservation number and the agent made a whole new reservation for a compact at $ 323!
When I called Hertz customer service to complain, they told me the Terms of Service meant I was liable for the new reservation because I had presented the wrong credit card. I said, I gave them the reservation number when I checked-​in… so it must have been the agent’s oversight to not ask for the correct credit card. I was offered $ 25 and a bad attitude.