Edible Arrangements

I’ve been a regular of various locations. This was the first time for this location. A good friend had surgery this morning at St. Jude In Fullerton. I was thinking flowers but decided to go away from the cliché and go with Fruit! Surfed the site and saw a 7 Minute pickup guarantee. That was the convincing factor over flowers. Decided to try a location close to the hospital where he was to be discharged at 1. Being that I saw Edible Arrangements has a 7 MINUTE pickup I figured what can go wrong?
I ordered and paid for the order before 12:30. I arrived at the location about 12:45 only to be told the order wasnt processed and they would have to make it. Well, to make a long story short, my friend was discharged and I now have a $ 44 arrangement of fruit.

I’m so upset with this company. I placed an order to be delivered to my boyfriend’s workplace yesterday. It wasn’t delivered until after the office had closed and he’d gone home. I called and they were very apologetic and promised to deliver another arrangement today by 2pm to ensure that he was there to receive it. I just asked my boyfriend if he’d received anything at work today and he said no and that he’d already left for the day. It is 3pm, an hour past the delivery cut off I’d specified. You’d think if they made a mistake one day, they’d work a little harder not to repeat the same mistake while trying to rectify the situation. I’m waiting on a call back from the manager for a refund! What terrible customer service.
Edit: the manager was supposed to call me back in 15 minutes. I waited 45 minutes and called back myself, only to find out she’d left for the day and there’s no one onsite who can authorize a refund! Absolutely unacceptable and downright unprofessional.

Very Disappointed! We had a big party for my daughter’s 18 birthday. They said it would be delivered between 2:30 — 3:30pm very latest. Everyone arrived at 3. I even bought the Large size $ 100! so it can be shared with everyone. The arrangement didn’t arrive until almost 4:30! We were all done with our appetizers. We had to leave the next day out of town so it was completely wasted! I had to throw it away. Never will order from them again :(

I am so upset with Edible Arrangements! My sweet boyfriend bought an arrangement and was trying to have it delivered to by work place. Then on my birthday he gets a voicemail around 4 saying that the address we gave is incorrect so they couldn’t deliver. He took a screenshot of the address he put down and sent it to me. I confirmed that the address is correct. He called around 4:30 to confirm the address and all they could say was the address wasn’t correct and that the delivery guy already went home. I’ve read the delivery policy for Business deliveries it says, «For Business deliveries, orders delivered via a local store are typically delivered from mid-​morning morning until 5 pm. «. This is a direct quote from the website. We confirmed the address within the delivery time… they could have definitely delivered if the delivery guy was actually working! I’ve had UPS, FEDEX, USPS, DHL, pizza delivery people, office supply companies deliver to my location. The address even shows up on Google Maps for goodness sakes!!! My boyfriend called this morning to get a refund and they got upset at him and kept telling him that it isn’t their fault that it couldn’t be delivered. Well if we provided the correct address… whose fault is that?! Not only did you ruin a present from my boyfriend but you gave me unneeded stress on my birthday. Thanks a lot Edible Arrangements… Seeing that other people’s bad reviews on Unilocal we should have known not to order… BUYER BEWARE!!!

I was very disappointed with the service from this place and my arrangement was bad. I understand strawberries are no longer in season but I could buy better ones at the grocery store. My arrangement was 45 minutes late. I was told I would get it no later than 5 but that was blamed on them having too many deliveries. All the fruit was warm and not edible to me at all. I put it in the fridge for a few hours so hopefully it’s a little better than it was when I first got it. These are not cheap and for the price my company paid I wish they would have just gave me cash and I could have cut fresher fruit myself. All they are charging is for cutting the fruit in cute shapes. There are plenty of these places around so I’d suggest you try another one than this location.

ZERO STARS!!!
Horrible customer service! I will never, ever use any Edible Arrangements again because of my experience just recently. I placed a $ 95 order on 4÷28÷15 to be delivered on 4÷30÷15. After checking with the Fullerton store that was making the delivery a few times throughout the day to confirm that delivery had occurred, I finally was told at 4:45pm that the delivery was unsuccessful. It was 4:45pm! They offered to try again the next day, but that defeats the purpose of sending a birthday surprise. This was a surprise to my husband at a new job for his birthday from our two sons. A day late is not going to cut it. I phoned the store, they suggested option after option of freebies, but no refund at first. I received an email stating a refund had been credited back to my credit card and I immediately panicked because I HAD USED AN AMERICAN EXPRESS GIFT CARD FOR THE PURCHASE AND DISPOSED OF THE CARD AFTER PLACING THE ORDER as there were no more funds on it. So, I go back and forth with the incompetent staff at the store FOR WEEKS, talk to corporate, talk to the store, then corporate, and verify that the funds were credited back to the gift card and there is nothing they can do about it. I was NOT told they would be crediting the card back or I would have told them that it was not going to work. In order for me to access the funds, I need the credit card number. They cannot find the number anywhere in their system. So I was offered a store credit to use on a future purchase as my only option to get any of my money back. Fast forward to this week. I phoned to use my «credit on account» and was told that there is no store credit. The $ 95 is sitting on an American Express gift card that was discarded! So I am out $ 95, my husband did not receive his surprise and the promise of a credit evaporated just like my money did. What a joke!

I came in at the last minute and they were so helpful. They told me it would take about 45 minutes to get the bouquet I wanted. I waited and it was well worth the wait! Mom loved it! The fruit was extremely sweet and juicy, the chocolate was super yummy, I’m just glad she shared it with all of us, everyone e raved about it. We will all be ordering from here again. The Manager Maria and Adriana were very helpful, great customer service!

I ordered the sympathy bouquet with the doves in the deluxe (middle choice) for a dear friend of mine. I like that the shop was able to get the arrangement to her condo on time or as promised, however, my friend sent me a thank you text with a picture of the dove fruit bouquet I had sent her, compared to the picture online it was «meh» ok. My friend was happy with it which is all that mattered. I would use them again but be prepared to spend a good amount of money for these bouquets. In my case I’d say it was worth it.

So I ordered a birthday arrangement which
supposed to be full of fruit both dipped & drizzled types, in a basketball container. to my surprise, it was nothing like what i ordered but we did get a bonus roach.
DO NOT order from this store.
horrible customer service.
beyond mortified when my recipient told me.
ADRIANA, the store mgr should have no contact with the public…

Bought a. fruit arrangement, it was pretty and we all enjoyed it. I loved the pineapple daisies, I can’t wait to try a few other things.

I walked in and saw the worker with her feet up on the register, headphones in and on her phone. I greeted her then she acknowledged me. I said I was there to see if i could get an arrangement. She stated, «we close in 30 minutes and I already put everything away.» I was so mad I said thanks and walked out the door. Worst service ever. Never going back or ordering from this location.

Horrible service! I placed an order at 8:00 and asked what time it would be delivered. I was told it would be delivered by 2:30pm and when I called at 5:00 to confirm delivery as I had not received a text or call from my boyfriend who I was trying to surprise I was told that it was «on it’s way». That great considering he leaves work at 4:00 PM

Ugh!!! Horrible service and horrible fruit! Was ordered for my bday and everything was wet and sweaty way to go!

Is there any way to rate this 0 stars? My husband order an arrangement for the day before Valentine’s days and my workplace is less then 10 minutes from the location. My husband paid for refrigerated delivery and the strawberries were melted! The pot was WARM so it clearly had been sitting in a hot car. I put them in the refrigerator immediately but when I ate one hours later the chocolate was chalky and gross. The strawberries has also become mushy and they were inedible. My husband called the same day and they said they would redeliver the next day and nothing showed up! TERRIBLE service! Never ordering from this location again! I think my husband is owed a refund ASAP!

Great Customer Service and answered all my questions. Loved there set up showing containers and going over delivery date.
It was our first dating Anniversary my boyfriend ed it with grapes, melons, chocolate strawberries & apples plus can’t forget pineapple. The delivery driver found my.

I love all the different kinds of fruit baskets offered by you guys. They have some cute ones daisy shaped pineapple etc. Whether you have a sweet took for your fruits or not they have what you like. Cheapest basket could start from $ 29 and on up. They deliver just about everywhere just google closest location nearest you.

It was my first time ordering here. I ordered a $ 55 Watermelon Kiwi Summer-​tini. The skewers were sticking out of my fruit, the fruit did not look fresh, and the employees did not hear me come through the door even though it has a door bell when you open it. They were in the back chatting while I had to ring the bell a couple times.

Do not order edible arrangements from this store. I ordered edible arrangements to be delivered to my boyfriend for his birthday. I placed the order 10 days in advance to be delivered to his work as a surprise. Conveniently we work at the same office so i was able to see if he had recieved his treats yet.
He still hadn’t recieved the package after lunch time so I called the store directly. The girl assured me the delivery was going out and he would recieve by 3pm at the latest. (Slightly annoying since I paid $ 90 for this arrangement of fruit and he is off work at 4pm, but whatever). He still had not recieved the arrangement at 3pm so I called the store again. She promised he would recieve it by 3.30pm (now I’m starting to get annoyed). 3.30pm comes around and the arrangement is still not there so I call back. She assures me that the arrangement is down the street. By this time, I was fuming but tried not to get mad at her since she’s not the one driving the car. The arrangement finally arrived at 3.50pm. 10 minutes before the end of the work day. I called the store back after he finally recieved the arrangement to let them know that i was VERY unhappy with the services and unfulfilled promises and requested to speak to the manager. She said she would leave my information for Maria the manager who would get back to me. It’s been almost a week and I have heard nothing back from the manager. Not sure if the employee dropped the ball and didn’t inform Maria that they had an unsatisfied customer, or if Maria does not want to handle the situation. In either case, it’s extremely unprofessional. You have someone who gives you business. They deserve a call when requested.
Needless to say, i am not happy and will not be ordering from Edible Arrangements again.

Ok, so I had placed an order for my husband to get an arrangement as a surprise at his job for Valentine’s day. My hunny gets off work at 12:30, so I was extremely worried about the time and if they’d be able to deliver it as I know it is their busiest day! But, to my surprise they delivered it right in time! I was super happy that my hsbnd was very surprised and happy that he got his arrangement. Annd it came in a very nice coffee mug for his cups of coffee that he goes thru with his hectic hours.
THANK YOU EDIBLE ARRANGEMENTS FULLERTON! For making my hard working husband’s Valentine’s day extra special!

My coworker was sent a beautiful Fruit Fiesta arrangement for her birthday and it was gorgeous! The purple vase in which the fruit sat was a great touch! The fruits were all precisely-​sliced and neatly arranged. I love that the fruit was so fresh. My favorite was the chocolate-​dipped strawberries and crinkle-​cut melons.
I understand why it’s expensive but around $ 70 for that vase with fruit? yikes! Guess it’s the creative and innovative people that can save money in the long run! In any case, that’s a great idea for a gift, and kudos to the person who created this concept. My coworker was so happy!