Firestone Complete Auto Care

I went in today, on a Saturday morning, expecting to have to wait a couple hours. I was in and out within 45 minutes. They were nice, professional, and called Leaseplan (I have a company car) for me for approval since I forgot my Leaseplan paperwork at home. I will go back any time I need service. There are too many places in Maryland that charge you and don’t provide the service they said they did — this place is not one of them. This the second time I’ve have an amazing experience with a Firestone location.

I went to check if they have a replacement battery for my car which will not start and is stuck in my garage. Two things amazed me;
1) the gave me a jump start by coming all the way to my home… guess what… for free…(I live in Maple Lawn) but still… I didn’t even decide if I will get my battery replaced at their place…
2) one of the guys even suggested that their price could be expensive and I could get cheaper else where… now who would say that at auto shop? … easily won my trust…
Definitely will go again.

Wow, I called about getting a headlight replaced in my honda. $ 50! Jiffy Lube is only $ 25 (and I thought that was high). Appears to be a ripoff joint.

Had another wonderful experience here.
I called ahead to inform them that I was having my car towed to them, explained what my concerns were and by the end of the day I received a call with a diagnosis. Part ordered and car ready mid day the following day.
Staff was courteous and knowledgeable.
Price wasn’t bad either.

Needed tire rotation and it was free! My experience with Firestone has always been that they are quick, thorough, and courteous.

As a Maple Lawn resident, the store location is ideal. I have never had a bad experience here and the customer service of the location has always been above and beyond for me. They make every effort to meet my needs and deliver the car to me on time.

The staff is very nice and helpful. I am a woman so I am always suspect of auto shops. I have been taken advantage of at other establishments. I always found it funny how I would be quoted a price and repair and then when my husband would call, things changed. I have never experienced this at the Firestone in Maple Lawn. We take our cars there because of the staff’s customer service and honesty.
Last week we had an issue with my tire that we bought there a year ago. The part that needed to be fixed was not covered under the warranty. My husband thought it was. After speaking to Ryan the manager, Ryan politely explained what the issue was and took care of the problem for free. Even after my husband initially being heated, Ryan and his staff were nothing but polite.

I was very disappointed with the service at this location. I’ve had several bad and unprofessional experiences here and will not be returning.
I was never called to be informed about my car being finished and the recommendation they had.
I do not recommend this shop.

I hate these guys. I made an appointment online for an oil change. When I showed up, they said they couldn’t honor the appointment. I could either wait for three hours or come back another day. Oh, and they said NEVER MAKE AN APPOINTMENT ONLINE. What the heck? I won’t waste my time again with these clowns.

Best service from Firestone better than little patuxent location. Although I could not use coupon, service was quick and accurate. Definitely will go back again!

Should have read reviews. Gave me dumb looks while asking for a service, then refused service. Will not return here. Complete waste of your time.

I usually don’t write any reviews. But this place has tested the limits of my patience. I went there because we live in the area. I took my van for a headlight bulb chance. They said they fixed it but next day it was out the next day. I took it back and they told me that I need an alternator and battery and gave me a quote of $ 1000. They refused to fix the light. When I went back the van wont even start. I had to tow it to a different mechanic, who charged the battery, alternator was fine. I don’t think I will ever go there again even though it is practically next door.

I bought a lifetime alignment from the Firestone in Wheaton (great place! I recommend them highly!). My wife hit a curb in the snow and I had my regular mechanic replace the rack and pinion and move my control arm back in place. They don’t have a comp. alignment machine and told me I needed an alignment. The closest Firestone is the Maplelawn location in Fulton, MD. I took it there and they «performed an alignment.» However they only adjusted the tie rods and didn’t adjust the control arm bolts for the camber and caster. I took it back there and at first they told me that those parts were not adjustable. Then when confronted with the adjustability of the parts said that they had been adjusted to their maximum and were still off and blamed my other mechanic. The other mechanic comes recommended to me by every guy in my union. Every single guy. Who should I trust? The Firestone that lies to me and then changes their story when caught or my union endorsed mechanic that has ALSO known a family friend for 20+ years and comes recommended by said friend? Firestone didn’t even mention the control arm adjustments only the tie rod. My truck is a 2004 GMC Envoy 4X4. It has a slightly more complicated suspension that is highly adjustable for off road applications. Firestone in Fulton (Maplelawn) is either unaware of the unusual adjustability of my vehicle or unwilling to perform said adjustments in light of the fact that I am not paying for them because of the lifetime alignment I purchased elsewhere.

Quality care and customer service are not priorities in this shop. I recommend against using this business.
I took my truck there in summer 2013 for 4 new tires. This week I noticed unusual black residue on the front left wheel. After removing the hubcap, I saw that one lug nut was totally missing. So I removed hubcaps for the other wheels, and although there were no other missing lug nuts, I found two of them were loose. [Remember that this is a shop whose main business is tires]. When I called the shop to report this problem and schedule it to be fixed, they said it’s first-​come first-​serve and would not schedule me for a specific appointment time. I decided to fix the problem myself and never visit the business again.
You can judge for yourself if you believe this shop hires quality mechanics and honestly cares about its customers. I recommend you go elsewhere.

I will never take my car here again. I had dropped my car off for regular maintenance, an oil change and tire rotation. I was walking out and saw one of their techs abusing a customer’s vehicle. The tech was backing out of a parking space, squealed the tires in reverse, then squealed the tires again pulling the vehicle up to the service bay. It was a mini van and it was obvious the guy was stomping the accelerator like a complete idiot.
I went back in, told the manager what I just saw and took my keys back.
On top of that, it seems like my girlfriend always, I mean ALWAYS ends up with a nail in her tire when she goes in for oil changes.

This place is HORRIBLE, never ever go there again. I came here because I saw nails in my tire, I know it’s fixable, so I brought the car in and went to Harris Teeter to do some browsing during the wait. The manager called me 30 minutes later back to the shop. He told me that they can’t fix the nails in the tire, because it was on the side so they can’t pluck the nails out, in the mean time they also checked my front tires, told me that those are too bald to drive around. So he quoted me all FOUR brand new tires, also for some odd reason, he told me that I needed new battery for my car as well.
I went in for a $ 20 flat tire repair job, he not only told me that it wasn’t fixable, but also tried to up sell me 4 brand new tires, 1 new battery, the battery corrosion package, the tire maintenance package, total with the quote, $ 1200. Wow. that’s some service. I left the place without doing anything, I went to another mechanic the next day, they pulled out the nails in my tire, and found out that the nails didn’t even puncture my tire, so there’s no patch job needed.
This place is a fraud, don’t go there.

This place is a welcome addition to the Maple Lawn area.
I’m always weary of taking my car to just any place for the usual maintenance. In this case, I needed my 30k miles checkup. I’d gone to a Firestone Center before, so I knew about the service, but the fact that this one is so close makes it my new auto center of choice.
I made an appointment to bring the car in and told them that I would be sticking around for it. They have a nice little seating area where you can wait for your car to be completed. I wish they offered wifi though, so you could actually get stuff done while you wait.
I liked that they didn’t try to upsell me on things I needed. In fact, they didn’t try to add on anything more than what I asked them to do and to fix. I’ll be going back to this place for my motor needs.
FYI, go to Harris Teeter next door and buy something. On the back of the receipt, they have coupons for tire rotations and oil changes at Firestone. Just a tip.