Chili’s Grill & Bar

I signed up for chili’s rewards in December and was texted on Christmas day to tell me my two week old points were already expired after calling the archer road store and being left on hold for 20 minutes to talk to the manager Ariel she said there store has nothing to do with the points it’s not her problem i needed to call «IT» they just take the points and swipe them. I should look at my receipt and figure out who to contact. When I informed her I waited on hold for a long period of time she told me nobody told her she had a call she’s doing multiple jobs and was very happy to let a 20 year customer not come back again.
Note that even after unsubscribing from their emails I still get them from a few different chili’s email addresses.

I have loved Chili’s for years and this has always been a lovely restaurant. Our food was very tasty but the wait was ridiculous over 30 minutes. It was crowded but no wait line to go in so I couldn’t understand the wait for food.
I don’t expect intimate dining when I go to a restaurant of this type but I hoped to have faster service.

Very slow service (5 minutes between seating and greeting). Dirty glasses, and a long wait for server to return to check on us. Then the «clean» replacement glass was dirty! You’d think they’d double-​check. This location should try harder — there are many competitors within walking distance — but it is almost like they’ve given up. The food was ok, not that the waiter ever came back to check. Worst waiter ever. Terrible experience, we will probably not come back.

So I received a coupon for my birthday and went to this location. The server would rather have been anywhere else. Our food was very slow, our server disappeared several times, the manager was off talking with some blond oblivious. Why am I so dissappointed? !! These days the work ethics for are non existent. Pay for bad service? Why not.

I had not been to Chili’s for awhile because I like local food better. I went because I had an unused Gift Card. I had to wait an hour for a soup and salad meal. Tea was too sweet and soups were too salty. Soup was also oddly thick and grainy. I filled up on gross thin chips and salsa because of long wait. I feel so gross right now.

Chillis is Chillis. Delicious … Delicious ! The crew friendly. Fast. Only A/​C running on frozen :).

Good drinks, adequate food and service, but no warning that you are charged for using the game on the table. While waiting. I see law suit filed for deceptive practices, servers should get any fee that they steal. Won’t return.

This place is hit or miss, but we have surely had more hits than misses!!! Hit on dining in, Miss on take out. Favorite and must have meal: Honey-​Chipotle Crispy Chicken Crispers.
Service: 4 out of 5
The servers are very attentive and nice. Only once in probably 50 times going have we had bad service, granted it was incredibly busy that evening. They are very good about making sure you are happy with you meal and your drinks are filled, at the same time not over crowding you with «how is everything?»
Environment: 3 ½ out of 5
Very clean dining area, plenty of TV’s to look at with multiple programs on, the bar has a separate dining area than casual dining. Interesting décor and warm colors throughout. Also clean restrooms. Like any other average sit down restaurant, sometimes you go and will be surrounded by other guest who want to sit down and have a nice chill meal, which in turn makes your meal with your family/​friends more enjoyable. Other times, you are surrounded by guest who decided to bring their entire flock of small children in that have obviously never been disciplined in their life, which makes your meal hard to enjoy because you can’t hear yourself think. I have children so I know how it is to have a toddler who decides to throw a tantrum at the worst possible time. I assure you, I handle the situation because it is disrespectful to be the reason another guest may not enjoy their experience.
Dining in food: 4 ½ out of 5
Not once have I dined in and had a bad meal here. They always make the food how I have asked it to be prepared. It’s always warm and taste very good. The portions are perfect for any appetite. Only once I have gotten a cold corn on the cob, but they had no issue bringing me a fresh, perfect temperature awesome tasting corn on the cob.
Take out food: 2 out of 5
Every time we get take out, it is like we are ordering from a completely different restaurant. It’s almost like they give you the rejected food and throw it all together. I would not recommend ever getting their take out as it has never hit the mark for me or my family. We thought maybe we waited to long to pick it up, so I went there immediately after ordering once and still had to wait 5 minutes. I took this as being good considering our food would be fresh. This was not the case. It looked old, the fries were soggy and the chicken just looked and tasted bad.
Reason for the 4 star review is due to the awesome food while dining in and awesome service. One of our favorite places to eat. We always go back. :)

To start, when we walked in yesterday for the first time in a while, the place had obviously changed. There were more booths packed into the seating area than before, making for a very loud, crowded, and uncomfortable experience. The booths are small and entirely too close to the table, my friend and I kept kicking each other under the table when we would cross our legs.
Secondly, I hate the concept of the little table computer things. You can use them to order, pay, request drinks, and pacify your children by shoving technology in their faces instead of teaching them to behave. It’s a highlight of the typical American paradox– we complain that there are no jobs, but we want computers on the table to entertain us and do the waiter’s jobs. As if people didn’t spend enough time at the table with their phones in their faces. They’re bulky and take up what little table space is left after packing in all those new booths.
My steamed broccoli was pretty much raw. The only food that was actually fresh and impressive was the table side guacamole, which they make by hand at the table.
After receiving our food, which in itself was a disappointment… (If anyone remembers when Applebee’s started going downhill with their prepackaged microwaved food a few years ago, yeah, it’s going that way…) We opened our silverware and had to have it switched out twice. Eventually our waiter ended up hand cleaning it before giving it to us because it was so dirty and greasy. I’m pretty sure there was an actual booger stuck to one of my knives…
I ordered the fried pickles as an appetizer– when they arrived I discovered tons of whole peppercorns in the batter. Luckily I found them with my eyes and not my mouth. I had them sent back and remade. They were made well the second time, although we ended up just packing up all of our food and taking it home in a box.
When we got our check, we were charged for the second order of fried pickles, which our waiter ended up removing. Actually, the only reason I’m giving 2 stars instead of 1 is because of our waiter, Scott. He was very apologetic and visibly embarrassed by everything, although none of it was his fault. He deserves a raise because his personality and kindness were the only factors that kept us from complaining to management and getting free meals.
I will not be returning to Chili’s anytime soon.

My wife and I were able to take a quick break from the busy day. We went in at about 10:00pm. Ordered a triple play of appetizers and some burgers. Onion rings were extremely greasy and salty. Southwestern eggrolls were soggy and gross. Salty… Way too salty. The «crispy» cheddar bites looked like the size of fried peas. They were itty bitty and tasted like deep fried salt. Everything tasted like it was fried in old oil and then coated with salt. Very disappointed.
Our burgers were way under cooked, asked for medium well… came out medium rare.
Couldn’t take more than a bite. Seems like because it was late the kitchen staff couldn’t care less about what went out. Very disappointed.
The waitress was nice.
Overall…will I ever eat there again? Nope

Went for lunch on a weekday at Noon. The place wasn’t at full capacity but the service was terrible. The waitress kept bringing the wrong food, I never did get my 2^nd item off the «choose 2» menu, and we had to beg another waitress for our checks. From start to finish was around an hour 15 minutes for a «quick» business lunch.
I’d rate the food, but I only got half of mine and I had to get it «to go» so it was cold and stale by the time I opened the box at my desk to cram it down.
To be fair, I have been to this location many times, mostly at lunchtime, and only received great service once. Definitely not worth it, especially if you are in a hurry.

Waited 5 mins before anyone acknowledged us to be seated… Their was no one waiting btw. After we were seated, we sat for roughly 10 – 15 and not one person approached our table or acknowledged us. We got up and left:-(

Nothing special about this Chilis. The server is attentive but it is always so busy that the server feels slow. The food is average.

Great service terrible food. I ordered a ribeye medium well– came out overly seasoned and well well done. Very tough. The asparagus was cooked perfectly, but way over seasoned. Broccoli was good. My daughter ordered pizza off the kids menu– overcooked and didn’t look that great either. If I were you, I’d skip this Chili’s and head to a different Resturant. Only gave two stars because our waitress was great. Friendly and very attentive.

Much better this time. Food is kinda okay. Loaded sides are the best ones around here. Free refills for beverages. Service is courteous and prompt.

Only thing i come for is the Molten cake and the awesome Margaritas. Food is ok if you are not too picky. Great place to grab something to eat with a couple of friends.

Favorite place to get some great margaritas! They never fail to satisfy your thirst. Service is always good but food could be better.

Against my better judgement, I went here with my two daughters for lunch. I’ve never been a fan of Chili’s but my daughter told me they had updated their menu and it was better. That atmosphere was comfortable and casual but the food (I had a steak with mashed potatoes and broccoli) was so salty it was almost inedible and the service was nearly non-​existent. We sat for a good 15 minutes before our waitress even came over to take our drink orders.
She told us she had just started at that restaurant but was a transfer from another, much slower, Chili’s and that she wasn’t used to being busy. It showed. I ordered my steak medium and it came out rare. My daughter tried to order the pizza but was told they don’t serve it anymore despite it still being on the menu. She settled for the pizza from the kids’ menu instead.
The only saving grace was dessert. I don’t remember the name but it was a chocolate chip cookie in a tiny skillet with ice cream on top. That was delicious. If I ever return to Chili’s it will be only for dessert. Although, considering how bad the service was, I don’t think I’d even bother there. Sorry Chili’s.

I love this chiles location. But I am a regular patron at the bar or the bar area. The bartenders always provide great service and recommendations, hence that’s why they are bartenders! Their margs are always fabulous. And the servers that work in the bar lobby are always excellent. I think the blonde girl’s name is Kristen… she is FAB! Excellent service. I always get pumped when I see she is working because she does a damn good job. These servers work in the bar area because they are the best servers they have and can handle having multiple tables at once. I never receive quite the same service when I sit at a regular table. Sit at the at the bar or the bar area, get free chips and salsa, and receive GREAT service! it’s that easy :)

I’m embarrassed to say that I’m checking in Chili’s!