DSW Designer Shoe Warehouse

Went into the DSW is Gainesville Fl. Hoping to find shoes after searching many different places in town without success. I went with my mom to the Walkabout store earlier in the day. There my mom must have tried on 100 pairs of shoes. The lady brought out every pair my mom asked for as well as many that she thought my mom might like. She was the only person working in the store and yet she waited on 10 different people. And, there were numerous pairs of shoes strewn across the sales floor. My mom offered to help put the shoes away. But the sales lady insisted it was her job. Fast forward, two hours later my mom and I walked into DSW shoes in search of heels for both of us to wear to a wedding. We tried on many shoes including quite a few on clearance. When we finished trying on the shoes in clearance we walked back over to the area where we had tried on the first shoes. We were both comparing the shoes we liked best. All of a sudden Darlene comes storming up to us and immediately comments. «Are you two finished with the big mess of shoes you left in clearance department?» My mom looked up and said, yes to which the women replied, «So I can go clean them up now?» Then another sales women walked up and said a similar comment. First of all we may have left 3 pair of shoes out but we did not leave a «mess.» After spending a pleasant hour in the walkabout shoe store we walked into DSW and were confronted by not one but two shoe Nazis. Although we found more than two pair of shoes we each liked, we had to talk ourselves into buying the two pair of shoes we liked the most because the sales people were so rude we decided it would be our last trip to DSW. Customer service should be their number one aim. There was NO sign of customer service today, sadly this is the norm for that store. It will be difficult to recommend this store. There were not enough customers in the store to justify their behavior. What a juxtaposition! A small store one person and incredible customer service v.s. a large shoe store and two sales people without enough to do, so they wandered around criticising their customers. I cannot leave a positive review. Wish I didn’t have to leave any stars.

So many options! Such good prices! I primarily do my shoe shopping at dSw for non athletic shoes now. They have a good variety and a pretty often changing clearance rack too.

My wife loves this store. Good prices, organized well so she can get in and out which is a huge plus for me. Lol. Quite sure we will be back.