Tires Plus

The slowest, most unorganized mess I’ve ever seen. Work is fine but… it shouldn’t take four hours to patch a tire. Complete waste of time. Find someone who understands customer service & expediency

I should have checked this site before coming here. I had had my tires changed here previously without incident and brought the car in because the check engine light was on. First, they gave me a laundry list of repairs totaling $ 2000 (I am going to get a second opinion on these). Second, I asked for only a tire repair and this took 3hours! 4 customers came and went after I asked them to just fix the tire. I wasted a total of 5 hours at this place, which was basically my whole work day. It looks like they get a lot of business regardless of the poor reviews, but I am going to avoid coming here as much as possible. I would highly recommend that others avoid this place as well. You are going to get shitty service and if you are getting anything beyond a tire change expect them to recommend «other things» that might need to be done.

I would give less than one star if it was possible. I called this store from work to see if I could get my oil changed and tires rotated. They said if I came right over now, they were not busy. I got my purse and clocked out and went straight there. When I arrived, they said it would be 1 ½ hours. Wasn’t pleased about that since I had left my paid job to come sit for 90 min. I told they guy, I would have just made an appointment if he would have told me that on the phone. So I got coffee down the street, made some phone calls, and walked back. My car was still sitting there, when he saw me standing in the lobby he came back in and said they would be pulling it in shortly. Wonder how long it would have sat there if I hadn’t come back to ask. Tires Plus sent me not one, but two emails about a survey. I did it and was honest about my experience. The manager of the store called me at 6:58am on a Saturday to tell me I didn’t have my facts straight and yelled at me when I called him back. THIS PLACE HAS NO CONCEPT of customer service. Take a client who had a bad experience and give them a worse one — that will do wonders for you business. It used to be a great place with great service. Not any more!!!

Hi Noe,
Thanks for your concern. The management never specifically said they would not honor their warranty. That might get them into trouble. They only said that the work they did would have been needed «someday if not now», and they will only warrant the work that they actually did. The fact that it provided no improvement of the problem was not their concern. So, they requested an additional $ 500-​$ 1,000, to fix the problem (in other words, give them a second or third chance to figure it out at my expense). With the understanding that the work they did in the future would also come with a warranty (but no guarantee that the problem would be gone, or that they would not ask me for more money if it still was not fixed). So, I appreciate your offer to investigate, but, I’m sure they attempt to follow all the rules before over charging for work not needed. Nobody ever said that being ‘corrupt’ also must mean that they are therefore ‘dumb’. They are dumb like a fox…

On March 17, 2014 I took my car in for an oil change and alignment. The cost was around $ 50.00 As I drove out there was a terrible noise in the front under the hood. I went back to have it checked out. When I originally took the car in it was running very well. As I took it back to see what the noise was they inspected it and told me I needed a new cooling fan in the front and had A liky fuel line in the rear. Aaron took to the rear to show me the fuel line, at that time he punched a hole in the line saying it was thin and need to be replaced, if he had not punch a hole in the line it would not need to be replaced. The took me around to the front and the plastic fan was destroyed ! My original bill was $ 50.00, when I picked up my car the bill was $ 800.00!!! The next day I was driving om I-​75 and totaled my car. I wrote a very nice letter to Credit First, Tire Plus’ finance card, asking them to please write off a part of my bill due to the accident and the fact that the car was not making any noise when I originally took it in for maintenance. I have heard that this is the way they make their money. Not only did they lose a customer and have made a point to discourage friend from taking their car there.

I will take a risk putting a negatively rated ad just like the other guy. I completely agree that these guys SUCK. I took my van there which drives perfectly fine, engine and transmission are smooth but I just needed a tire rotation and a brake check. They did alarm me to certain things like some brake fluid is leaking which causes some squeaking noises, but along with that they also told me I needed $ 4000 dollars worth of work which I will get a second opinion on. Get this: They wanted to charge me 300 dollars in labor to change SPARK PLUGS on a toyota sienna. Seriously? Imagine if some chick went in there not knowing anything and bought into that crap. It made me very disappointed in humanity and now i’m wary of taking my van anywhere thanks to them.

This shop would be good if the manager didnt treat the employees like crap. He runs them into the ground to the point they dont want to come to work and have no pride in their job.

I’m risking bad karma by placing a negative review here but I’m risking this to help out the next consumer. Unilocal has helped me out many times and I’m going to try to repay the favor. This place tried to pull a fast one on me! I took my car in for a routine oil change because they were so close to my apartment complex thinking it would be a Wham Bam Thank You Maam, but when I got the call 45 minutes after I left it, they told me I needed about 600 – 800 dollars worth of repairs. To one specific issue that I took offence to is that they told my oil plug had stripped the oil pan when they tried to remove it and that I needed a new pan and it was going to cost 300 dollars for it. They told me that they would have tried to place a bigger plug but that somewhere along the way, someone already did this (mind you no repair shop has ever told me of such a thing happening or that they did anything about it). I had no choice but to get my car towed out of this place into another repair shop for a second opinion.
So guess what? When my car was towed to another auto repair place, they told me the plug looked like the one from the original manufacturer and that they could just substitute for a new, bigger plug for 3 dollars! End of story, no more problems. I can’t tell you how upset I was that this Tires Plus place tried to take me for a ride (no pun intended). I’ve slept better saving all that money but I don’t know how these guys can.
Now to be fair, Tires Plus did alert me to one or 2 things that really did need to be addressed for my car, but some issues were stuff that could have waited that they gave me the impression needed to be addressed immediately and some issues were stuff that another place told me were fine. But what was the excuse for lying to me about the oil pan?
Note to this Tires Plus: Just because people may look gullable to you doesn’t mean that you should try to take advantage of them. I learned to be a litte more distrustful of mechanics after this incident. And yes, this is the Tires Plus by the corner of 39^th Ave and 51^st Street near. Clean up your act!!!