Kohl’s

Great welcome. Inventory smarty displayed. Customer service team is available as necessary.
Check was efficient.
Nice holiday experience

Worst store i ever shopped at! Horribly rude managers especially K. J and Terri at the Georgetown Texas location. Customer service was just as bad making me feel unwelcomed, unwanted and as if it were my fault trying to get a refund on some shoes that were obvious used returns from the scent and the scuff marks on the outer sole. Theses women are on a power trip and they don’t hide it either. What is Kohl’s? A bank? The way they push their store card is bordering on harrassment. NO IS NO!! I I don’t blame the cashiers because i know for a fact they are told to push new credit lines on customers by management and if they don’t get new store card accounts open they loose hours and days as punishment on their schedual. Worst retail company ever! Unethical business practices and rude management makes Wal-​Mart look like a saint compaired to theses jokers. Only bright spot was the friendly cashiers. Everything else blows.

Went to this store last week. At the checkout the cashier asked if I wanted to apply for a Kohl’s card. I stay away from store cards, the interest is too high and is very limited in benefits outside of Kohl’s. I knew I was going to be asked at the counter as I saw a manager Terry, tell a cashier to ask/​push the Kohl’s card and/​or open a new account and to get customers to pay with one. Also saw another (manager)? Jess or Jessica being very rude and lazy to her job, employees, and I wouldn’t be surprised if she was like this to her customers too. In the line I was in there were many people. That is because there was only one line available at that time and although the cashier tried to summon help, no one from the back came and helped so I was forced to wait a long time. I recommend NO ONE get a Kohl’s card as I am sure the company only wants one for the service charges and interest rates. I am also sure that the store managers get bonuses aka kickbacks for getting a certain quota a day/​week/​month. The cashiers and low end employees are great and do their best, but the management needs to improve, STOP pushing store cards, get attitude adjustments and treat their employees and customers better. If this is the way Kohl’s is run I need to get 7 on your side or some news agency to look into this bad company policy. I am sure it would make an informative and eye opening piece for this season. Kohl’s needs to get back to basics and start looking after what to customer needs, not quotas. Get back to basics Kohl’s!

This review is NOT based on the staff (unless I was lied to), but rather a horrific customer service policy. I wanted to purchase a new watch band today and asked the sales associate to install it for me. She told me that unless I purchased the watch from Kohls, they were forbidden from touching the watch.
Dear Kohls, you are in a customer service driven market. This simple policy has told me that you aren’t willing to perform a fairly standard task to make a customer satisfied. Your Georgetown, TX store is in the same center as Target and within two minutes of a Wal-​Mart. Care to guess which of those retailers will get my business from now on.

The slogan, «Expect Great Things,» always makes me laugh a little. There is very little that is GREAT at Kohl’s. I went tonight with my nephew to get him a winter scarf and they were completely sold out of all scarves. In January. Not a scarf in the store. Really?
The only good part was the $ 9 discount we got on a sweater that had a little snag on it. Otherwise, its just ok. Not great, even if the slogan says otherwise.

Staff is friendly, store is organized, great return policy. This location is much better than the round rock one

The shoe department is the smallest, and worst, of any Kohl’s I’ve been to. The size selection is abysmal. The style selection is pretty atrocious, too.
That aside, I find the rest of the store totally average or even very slightly above the average Kohl’s. This store, like the entire chain, seems to have gone way downhill in recent years. The deep bargains are gone, I’m tired of the crazy sale price schemes on every single item, and I dislike being harassed by the cashiers about Kohl’s credit cards (telling them ‘no’ once should be enough!).
So I typically only find myself here when I’m desperate. And if I’m desperate for shoes I’m outta luck!

Omg… no customer service and the shoe department every shoe was miss priced and a mess. Couldn’t find the ones we wanted nothing was stocked accordingly. Will not be back!