Sephora

The entire staff at this location is fabulous! They always help me find what I need and if they are out of anything they offer to have it shipped to me. I shop here frequently and have yet to have a bad experience. They don’t hesitate to make me custom samples if there is something I want to try and make returns hassle free. Love this store!

This sephora is the closest free standing one to me. I like it but the cashiers are always a bit rude when I return something that didn’t work for me. I’ve had this happen at all Sephoras so it should probably be looked into. Overall, the customer service is good and i’ve always been greeted and offered help. Beware: if you dont have makeup on when you come here, they’ll probably wont offer you assistance.

Today was the first time ever that I visited a free standing sephora that has been this welcoming & helpful. I was greeted nicely & not fake. Did not have to approach the artists for assistance which was a very nice experience. Lol unlike the other sites I’m a Vip Rouge & still got ignored. Thank you Chessa for the wonderful assist, advices & samples!

First time to this location and last. I had been walking around the store for a while (all the time not being offered assistance by anyone) and I approached two employees who were standing around talking. I said «hi, excuse me» and they both seemed annoyed that I interrupted their chatting and one of them even gave me a nasty look. I asked for a recommendation on a foundation for oily skin and the one who gave me the rude look pointed to a foundation collection in front of her, didn’t say a word, then turned away from me. I stood there in shock. Then she said to the other girl, «do you wanna do this?» and then walked off. So the other girl proceeds to chat up the foundation and swatched me with the wrong color (she refused to listen to me that I’m warm tone) and then asked me about if I use primer. Yes and I told her I was happy with mine and wanted just foundation. To which she replied «no, you need to come with me» …then squirts two different primers on my hand, one of which I have and don’t like and when I told her that she gave me a look like I was crazy and «um, why not? This is amazing primer». Then the other primer began to ball up on my hand and come off. And her response was «ugh, are you dry? Are you peeling?» Um. No. That’s very obviously the primer. To which she begins to interrogate (yeah, seriously) about my knowledge and ability to exfoliate… First, I’m not a dimwit, yes I exfoliate, second, what does that have to do with primer balling up on the back of my hand?! Then she makes me follow her to skincare all the while ignoring my telling her I have a skincare system from my DERMATOLOGIST and then after she puts scrubbing cleanser on my hand and says «see, that’s beads, that exfoliates» then begins to ARGUE with me about what my dermatologist has told me to do. I finally cut her off and say I just want foundation, my skin is fine and I’m happy with my routine. Seriously, what an unpleasant experience.

Today, the manager told me that she would do a non-​receipt exchange for me for a piece of defective merchandise «just this one time.» That’s fine by me because «this one time» today will be the last time I ever set foot in this store.
If you appreciate being treated like a scam artist when you expect the products you purchase here to be of quality and last and they don’t, go ahead and shop here.

I like this place. I’m always greeted, always checked on and always feel like I can get good suggestion from employees. They are out of stock frequently on some items hence the 4 star.

I’m betting the bearded guy doesn’t realize my girlfriend noticed his little dig at her weight? Just because we didn’t confront him doesn’t mean it is ok, or that it is acceptable. Leave the cattyness up to the ladies, fella. Loser.

I’m shocked this Sephora only has 3 stars! I love this location! It’s always clean and organized, and the employees have always been so nice whenever I’ve gone in (which is more often than I care to admit). I’m always greeted by an employee whenever I enter or exit the store, and they’ve always been eager to assist me whenever I have questions or need help with any of their products. They’re also cool about leaving me alone to wander the store (and swatch the sh*t out of my hands and arms) and not hover-​around me trying push product or make a sale (because seriously, I HATE that…). I totes recommend this place.

The girl that helped us was very friendly and quick to assist. I wish I could remember her name to give her praise because she was very knowledgable. My daughter and I will definitely be coming back here. We have been using the products from here for years and they are great.

There are some very helpful people here. There are also some that really really really want you to buy perfume. I know I have left a review for this Sephora before but it doesnt seem to be here? hmmm. Idk why.
I came in here one day and PROMISED my fiancée I’d be right out, I knew exactly what I wanted. NARS blush and a roller perfume of Bright Crystal by Versace. Easy. 5 min.
Never promise this will be 5 min in Sephora. I got stuck talking to a lady who was by perfume. Lovely pleasant lady but she would not stop. She must have sprayed 15 different perfumes literally —-and no coffee beans to smell to kill it. I left with a headache and still only bought the rollerball. She mentioned how great of a seller she was, Ill admist most would have but I am a broke college kid getting married and in nursing school… I must stick to the basics until I have a real job. I cant afford but bare basics that will last me a long time — enter sephora bc eventhough some things cost more than drugstore you use less product.
a few items I love:
brow brush: $ 15 but its a must. i hate to spend a whopping $ 15 on the smallest brush you ever saw but trust. worth ever. penny. changes the entire shape of your face.
Airbrush foundation brush #55 cost: 34 or #56 cost: $ 32
also worth it and i hate hate hate to spend that much on a freaking brush. but my skin did indeed lookflawless. (along with my next item)
HOURGLASS MINERAL VEIL PRIMER: omg. the holy grail of primers. I have found it. No need to search anymore. This made my foundation (next item) last all the live long day. literally. from church to nighttime and my skin and blush stayed put without even using a setting powder or spray. AND you can get the travel size for $ 19.50 (that includes tax) it is that good. worth every penny
DIORSKIN FOREVER: DONT BOTHER WITH STAR — that broke me out.
BUT the forever did not and melted into yourskin and just made you look flawless which is atall order when you have huge pores and brown sun spots everywhere… a few breakouts. worth it. try it. just do it. birthday gift, christmas. u name it
HOLY GRAIL.
MY ADVICE: Get color matched with items you want to try. forget the color iq stuff. each line of makeups are different but if something doesnt work you can take it back. If it breaks you out: take it back. You are spending a lot of money here folks, be wise and try new things.

Wow ! Looks like I’ll get gift ideas somewhere else based on experiences here. I won’t put my sisters and mom threw the crap employees here to get a few fun things with gift cards. Charming Charlie’s and where ever else here I come!!! YALL need to get your shit together here and get these reviews back to good. Lol!

Some of the employees can be snoodie. Majority are really nice and friendly. The manager knows me by name! Seems like the younger girls are rude, not all but some. I would be careful, you never know when a secret shopper will come in… I was in last week and I returned three lip sticks because I found a better product. The young girl handled my account and was very pleasant, super sweet and when she found out the eye liner I wanted was out of stock she immediately ordered online for me and I did not pay for shipping. She never got frustrated, if she did she never let it show. I have gone in looking rough and while other employees passed me after that look others have been very helpful. I think no matter where you go someone will always have bad customer service. No mean girls will keep me out of this store.

I had a meeting in Georgetown yesterday afternoon & decided to stop at Sephora before heading south again. I haven’t done the ‘ME’ thing for way too long, had a couple of skin issues I had been meaning to address, but just hadn’t taken the time yet. I knew before walking in that I was interest the Clarisonic Mia for one thing, and was assisted by a great young lady named Katy. She wasn’t only helpful; she was knowledgeable, kind, funny and DIDN’T try to up-​sell me to the newest/​most expensive one — same thing for the other products that I bought. That right there is huge for me (when I run across people that are pushy & care about nothing but the sale, I’m out the door and will spend my money elsewhere!) She asked questions based on my skin concerns and I asked her for recommendations; she led me to options that wouldn’t just help me, but would give me more bang for my buck!
I had read great reviews on the Mia, and one thing that stops me from washing my face (outside of doing it while in the shower) is that I don’t really feel like using my fingers to put the cleanser on «in a circular motion» really does the trick, ya’ know? Well, Katy did a demonstration on my hand with the device, and WOW! The difference between my two hands after she was done was amazing! I swear, this is really a review for Sephora, but I think my excitement over my purchase is starting to make this look like a review for Clarisonic! ;-)
Needless to say, I am so very happy that I decided to stop at this store while I was in GT, and I’m really excited to try my new products (my new Mia has to charge for 24 hours before I can use it.)
I do also need to point out that there was a gentleman (I’m so sorry I didn’t get your name!) that was very helpful in helping me choose new make-​up brushes! The other employees that I ran across while browsing through different areas of the store were also very kind — none of them were pushy at all; they greeted me with a smile and let me know that if I had any questions about anything they would be more than happy to help.
Based on this great experience, I will definitely be making the drive to Georgetown (which really isn’t that bad when you hop on I-​35 during non rush hour times) for my beauty care needs, or even just to browse around and check out everything they carry! If I had had more time yesterday, I would have hung out longer; not only do they carry an array of different products, there was just a great, happy vibe in there =)

Had a pretty woman moment at this location. Came in after my workout, so I’m in tennis shoes, no make up, workout clothes. I notice I’m one of 3 customers yet 5+ employees chatting at counter. One employee assisting another customer on same aisle I’m looking, finally acknowledges me and tells me he’ll send someone over to help me. 15 minutes later I took my myself and money elsewhere. Snobs work here.

I drive past 2 Sephoras on my way to this one. Sometimes it can be hit or miss depending on the day but most everyone is friendly and knows what they are talking about. Received a make over by Jasmine and she did a beautiful job!

Spending my money at sephora is my favorite way to spend money! I love quality makeup and the large selection! Now, this isn’t my favorite sephora, as sometimes the customer service is hit or miss. But I am giving it 5 stars for the makeup artist man who hooked me up with a bunch of samples of foundation. I told him that I have never gotten a sample at sephora and he gave me 5 different foundations to try! I think his name was Travis? I know he told me but I forgot. Anyway, he was super awesome and I can’t wait to find a new foundation!

Holy Shebang giant Sephora!
Since I have conquered the market on the Sephoras in the immediate Austin vicinity, when a friend offered a chance for me to check out the «Wolf Ridge» location, I was totally down.
I once thought the Arboretum location was the largest Sephora within 30 miles of Austin. I was wrong; this place blows it out of the water! This place is not only huge but they have all the great brands too! Another bonus is that they don’t close until 9PM in comparison to 7PM at the Arboretum.
The staff is friendly and helpful but it doesn’t seem like they have as many employees as the other locations. This is probably due to the fact that they are kind of far from the metro Austin area but OMG THE MAKEUPS! Due this lack of employees I suspect that it would be a lot harder to last minute schedule a makeover or even get an express makeover done.
Overall, while this store has all the right brands, the long drive isn’t worth it. Between the Barton Creek and Arboretum locations I can buy all the brands I love without driving out of my way. In addition I like the relationship I’ve built with the makeup artists at the two other locations so I won’t be changing my alliances any time soon. However if you’re in the neighborhood it’s definitely worth stopping by to check out what they have!

I like Sephora, and a lot of their products, even though they are expensive. I was shopping for something nice for a birthday gift for my sister. I know that she likes Sephora, and there is one locally, so I stopped in after work. I walked in, and was not greeted. Ok so they must be busy. I look around and see only 3 customers other than myself in the store. okay… Now I do not like to be hounded, and I can shop without assistance and most certainly do not need anyone to hold my hand or kiss my ass or suggest products to me. I do however, like to be acknowledged. Even if it is just a smile or nod, I work retail too and know that it can get busy and overwhelming even if it «looks» like it is not busy. I get it. I made several circles throughout the store and not one person even looked at me. One guy was behind the register checking one customer out (no line) One was doing make-​up on another customer. There was one other customer also being ignored. I saw 2 other «employees» handling/​stocking merchandise, or rotating it or something. They kept looking at a clip board and making notes and walking around not really doing anything. They were not in «uniform» so maybe they were a vendor or something. Even at other stores a vendor had at least said «hi» to me. I was in the store for about 15 minutes and no one even looked at me. I can shop on-​line and get better interaction.

Mercedes came over and offered to assist me I was looking for a specific sunscreen that is available online she went hunting for it and found it. She also proceeded to show me this machine in the back you scan items and its linked to the website very cool.
I wanted a foundation match and Dania helped me, she also showed me how to do a smoky mature eye lol at 27 you think I know but now I can practice. She was very friendly and when I asked her to recommended products for my skin type she was very resourceful.
I normally only like getting my cosmetics at Nordstrom because of the return policy but here you can also return items that don’t work out too. The service left me so happy can’t wait till my next visit.

First time shopping here and I realize this store should come with a disclaimer: there’s no way to exit without dropping $ 200!
This is a very large location with all the bells and whistles. I found nearly everything I was looking for from several brands of designer makeup lines and fragrances. The staff was not overly pushy, which I appreciate. There’s nothing I detest more than pushy sales staff but the Sephora crew let me poke around the store unbothered but were happy to answer questions when I had them.
The prices are a bit higher than you can get the same items online, but Sephora is great for a visit when you want to try an item in person. Each item has a sample so you can try it out before you buy, which I really appreciate. They also have a free club card so if you plan to be a regular, sign up for discounts and specials.