Tropical Smoothie Cafe

When this location gets enough employees to handle the volume, and answer the phones for call ahead orders, I’ll give them five stars. Employees are running ragged trying to get things done as quick as possible (although they could clean up their language when frustrated in the back). But they are still smiling and friendly, food and smoothies always good.

The smoothies here are fantastic. Unfortunately the customer service is not. Today when I went in I stood in line for over ten minutes before I was even acknowledged. I was at the front of the line and there were four people behind me. After over ten minutes, an employee passed and said hello. I asked how she was doing and she responded by rudely saying «busy». She then proceeded to ignore me for another ten minutes before even taking my order. I was in the store for over 30 minutes and they were not that busy. The woman behind me had to ask for a refund because she waited over 25 minutes and still did not get her smoothie. I don’t mind waiting but a simple «we’ll be right with you» would have went a long way.

HIRE MORE EMPLOYEES!!! I would have rated a 4 or maybe even a 5 if the wait wouldn’t be so damn long. The food is pretty awesome, but waited 20 minutes for 2 sandwiches and 1 smoothie!
Avoid coming here if you are in a hurry or only have a short lunch break.

I love tropical smoothie. …but not all locations, especially this one. Drinks are great, but service is horrible. I don’t have a half hour to wait for a drink when there’s only 3 people ahead of me, and that’s what happens almost every time I go here. And to make things worse, they’ve served people who come in after me all the time. If there was a closer one to my house I’d go there, and while I don’t like jamba as much, I might start going there because this place is starting to suck more and more every visit.

While I absolutely LOVE Tropical Smoothie Café, and I usually LOVE this location; it has its problems. While the service is great and comes with a smile, the fact that over half of the menu was unavailable this weekend due to managerial neglect bothers me!
If the manager isn’t going to be here to take care of the store (and customer complaints) they should at least make sure the employees have everything needed to complete customer satisfaction. Including, but not limited to FOOD!
There are not enough Tropical Smoothies in the East Valley, but before we go adding anymore maybe we should perfect the ones we do have!
The one off Stapley has questionable managerial leadership as well. But that’s for another Unilocal!Review to disclose.

Great place to take kids. Healthy options, clean and bright environment. ADA equipped.

I love this place! Their smoothies are delicious and I usually come in the morning on the way to work since I work in a business office above the shopping center. I’ve seen the same woman the multiple times I’ve come to get a drink and she’s really friendly. I’m always able to adjust certain things in my smoothie without it being an issue. I love that their 1 size is big and decently price ($ 5 average) and especially since they have happy hour going on right now that’s half-​off during certain hours. The smoothies are have a nice creamy texture and not too sweet. The only thing I didn’t like was their salad because the lettuce was a little wilted and the dressing was too thick but the smoothies are the focal point so my review remains at 5 stars!

I don’t like to give bad reviews but geez… they left me no choice. When I walked in there was zero people inside. A young, and very rude girl came the register. I said hello in a friendly tone and she just stared me. No response, no smile, not anything. I ordered the smoothie that saw on an add I had just received in the mail. She looked at me and said we don’t have that. I handed her a coupon with the location of the store that sent it (this location) and she said «oh well we don’t have that, we will get it tomorrow or something». Because I made the trip I ordered something else that I didn’t really want… a taco. The girl barely utters the total, I hand her my card, she snatches it out oft hand, swipes it then hands it back. I said thank you and she said nothing and walked away. A different girl brought me food and she was very nice and that’s the only reason I gave this place two stars. The lame that I had the problem with had short curly brown hair, wore glasses, and was extremely unpleasant. I will never go back!

I was very surprised at the portion size and the flavor was incredible. Better than any Jamba Juice or smoothie shoppe I’ve been to in… A While.

Good Prices before 10am as all Smoothies are 50% off! Smoothies are made pretty good, nothing to complain about. Wraps are good too. Customer service just isn’t all there, as they are just «there». They get the orders done but nothing more than that. Could use more cleaning in the area too. Only two napkin racks in the whole place too. Been there multiple times in the last few weeks. Was hoping for more.

We come here every once in awhile for the smoothies, which are typically quite excellent. However, today we tried the «limited time only» Luau Sliders, and we wish we hadn’t.
We got the Caribbean Jerk Chicken and two Sweet Sriracha Chickens. They were obviously microwaved, as they came out a good four minutes before our smoothies were even finished, and no other orders were being made. They were 90% bun, with what looked like old, frozen white chicken. You know, the kind you had in your elementary school cafeteria. It’s not like we were expecting a gourmet slider by any means, but they were certainly disappointing.
Were it not for the typically great smoothies we get here, I would have left one star. That being said, even the Blueberry Bliss I got today was subpar, tasting almost entirely like a banana. I get banana is one of the ingredients, but the namesake should at least be the overarching flavor.

The food is awfull, the smoothies don’t even have real fruit. If you ask they will tell you it does but if you watch them make it there is no fresh fruit like Jamba. Not good for people looking for healthy choices.

I always avoided this place due to the reviews. Then one day I was extremely ill and could only have liquids. My wife picked me up a smoothie, and I was hooked! Their smoothies are delicious. Yes, they lack is customer service. Not rude, but young, timid, and no management. However, just get your damn smoothie and leave! It’s a smoothie place, not Ruth’s Chris.

The smoothies and wraps are great! Customer service not so much. They only had two ppl working during lunch hour and the cashier didn’t seem to know much about the menu.

I love the smoothies here! I get mine with splenda and sometimes add protein and I don’t feel guilty at all when I treat myself to something that tastes this delicious. I love the happy hour too.

The smoothies are great, the employees were very awkward. I felt as if I should be greeting them. And they kept me waiting while talking to other employees. That’s a huge NO

The food is awesome. I always get the Jamaican Jerk Chicken wrap (light jerk sauce because it too hot for me) plus a Health Nut Smoothie with no sweetener and Whey protein. Order this exactly and you will not be disappointed.
It would get 5 stars but the location at the San Tan Mall can be slow because of not enough staff. I’ve had to wait up to 10 mins before to order. That’s not super long but there was no one else in line… just me.

We have been customers of this chain for 5 years and love their food and smoothies.
This particular location is relatively new (less than a year old currently) and in an extremely busy location. Becuase of this the staffing levels are sporadic on the weekends and sometimes there is a 20 min wait for food. Generally it is les than 5.
While the food and smoothies are great the cleanliness of this location is always an issue. In particular, the bathrooms are never cleaned properly. I have three young children and I honestly don’t even let them use it unless it’s an absolute emergency.
It’s very disappointing because the staff is nice and the manager seems to be capable. I don’t know how the single bathrooms gets overlooked so often.
Otherwise a favorite of our family. We are here several times a week.

I originally came in because I bought a Groupon for this place a month ago and the lady working there wouldn’t take it because she said it was for another Tropical Smoothie in Gilbert. There’s not another Tropical Smoothie and I let her know. When she still refused to acknowledge my Groupon I asked to speak to a manager and she rolled her eyes and said she was the manager and she was not going to take my Groupon at all. I called Groupon and they had said there was a misprint on the Groupon and that I did go to the correct store. However I was too pissed to go back.
Came back a month later with my guard up. I didn’t need it, because that horrible woman wasn’t there and apparently it was happy hour! The guy behind the counter convinced me to save my Groupon because my order was cheaper on happy hour. He was just all around friendly and helpful. It made me glad I gave this place a second chance!
Now about the actual food — it’s not exactly paleo friendly. Everything is pre-​processed including the smoothies which are just a bunch of powder and juices mixed together. The sandwiches are nice but not amazing. If your looking for something sweet and refreshing I would try the cranberry truffle and if you like pesto then you can’t go wrong with the Chicken Pest flatbread sandwich.
Will I come back? Yes — only to use up the rest of my Groupons and only for Happy Hour. The food isn’t good enough for full price.

This is a brand new location for this healthy fast-​casual smoothie chain. I’ve never eaten at one before this, and I wasn’t even aware they had food aside from just smoothies… but oh man, they do, and it is good.
I had a Chipotle Chicken Flatread thing which was kind of like a soft taco eating experience, but it was on a soft fluffy pita type of bread. The chicken was super tender and flavorful — perfectly cooked and beautifully seasoned. Most places overcook chicken which makes it tough and chewy, but the chicken here is juicy morsels of deliciousness. My sandwich also had bacon and cheese and veggies inside — all of it tasted just as fresh and delicious.
The prices here are unbelievably low for the quality you get as well. My sandwich was only like 4 bucks, and it was better than similar meals I’ve had at twice the price. It’s so much healthier eating here than at a fast food place, but the price point seems to be in the same league. I know there was bacon and cheese in what I ate, but I still feel like I did my body a favor eating here instead of somewhere like Sonic or Subway or BK etc… It’s strange because the prices here suggest those as their competition, but the quality of the food and fast-​casual setup suggests more upscale.
I suggest you eat here before they come to their senses and raise the prices appropriately. This is a family owned franchise… really nice folks. If you twisted my arm to come up with a gripe, I would say that the noise from them whipping up smoothies can get kinda loud if you’re dining it, but this is the same issue at all smoothie places. Who cares. This place is great, and I’m going to put it on my list of places to hit up. Looks like there are less than a dozen locations in the Valley with more on the way.