Wingstop

After reading an article about Wingstop being better than Buffalo Wild Wings I thought I would give them a try. Needless to say I was disappointed in my first trip to Wingstop in Gilbert. I ordered boneless wings and cheese fries. Both were ordered extra crispy as indicated by a selection on their website. Estimated time to pick up the order was 20 minutes.
Upon arriving at Wingstop, it took over 10 minutes just to get to the counter (I was 5 minutes early to pick up my order) so I’ll give them a break for that. Once I got to the register, there was no organization at all to any of the orders, as printouts were spread all over the counter. I understand being busy, but if you are going to offer a online call in service you should have a system in place to organize all of the orders… at least in my opinion. The girl working the counter was very nice… the only positive to this visit. My order was repeated back to me as I paid, exactly as I had ordered it. Twenty minutes later, I finally got my order… that is twenty minutes AFTER they said the order would be ready.
When I got home I found the wings were not boneless and not even close to being «extra crispy». Up next was the cheese fries, again ordered extra crispy. Again, not even close and the «aged cheddar cheese» as advertised on the menu was a warmed up cheese sauce that needed to be poured over the fries. For those wondering, I live less than five minutes from the location so I don’t think everything got «un-​crispy» on the drive home.
Definitely not what I expected and not sure if I’ll give them another shot.

Plan for a 35 – 40 minute wait if you go inside. It took me almost 20 minutes just in line to order my food. One cashier. I won’t be back to this location. The only reason for the 2 stars is the super nice girl running the register tonight.

Having problems rating Wingstop. The food is good and I’ve eaten here many times through the years. The staff is friendly and the fries are really good and I love the iced tea. My problem with Wingstop is the fact that they raised their prices and decreased the number of wings in an order. So in essence, customers are paying a lot more for a lot less. Not sure how that makes sense. Especially when there are other ‘wing’ places in the nearby vicinity with reasonable prices and wings that taste just as good as Wingstop’s. I was floored when I saw what Wingstop did with their prices and menu. The wings are not bigger than before the price increase/​food decrease; the wings are not rubbed in gold; the wings dont stand at attention before i eat them so not sure why the ‘brains’ at Wingstop thought it was a good idea to increase their prices and give less food. This really boggles my mind. Whatever the case, I’m done with Wingstop. I will patronize one of the other ‘wing’ places that are nearby. I just cannot give my business to Wingstop anymore as I’m finding it really hard to make peace with what they have done. Had the wings gotten bigger somehow or SOMETHING was done to justify their senseless act, maybe, just maybe I would continue being a customer. But decreasing portions and raising prices as much as they did is the straw that breaks the camel’s back for me. I just cant. Thank God for other choices!

I just wanted to make this clear. I specifically drive this way because of this specific WingStop location crew! They are seriously so friendly and attentive. Especially with my particular orders, they always make it right! I love that! I often go at night and their attitude and vibe is consistent throughout the day! Definitely a plus! I also love the fact that they package the food nicely for ToGo orders.
Being a wings fanatic like I am, I am totally satisfied! Thank you WingStop & crew for being so awesome.
Anyone living in the nearby Gilbert area should check out this place if they haven’t! Highly recommended.

WARNING FOOD POISON very severe case of food poisoning at this location please stay clear of this place I got food poisoning back in June went to the ER 4 times was put on 4 different meds 2 were the strongest antibiotics they have and was diagnosed with a condition called diversculitis from the bacteria and infection that was caused by contaminated chicken severed at this god forsaken place and got stock with $ 10,000 medical bills and the sorry excuse for a insurance company they deal with won’t even return my calls or reply to any of my emails if any one else has had food poisoning at this location please bring it to my attention so this can be dealt with and we can try to keep this from happening again Thx and God Bless

The service was great. Wings are made to order so nothing was sitting around. Food took about 15 min to cook. The wings were fresh and hot. Lots of flava. I would have given more stars if they weren’t sitting in a pile of grease.

Any time I get that itchy-​scratchy-​just-​gotta-​have-​wings feeling, I can be seen in line at the local Wing Stop location. Something about that sweet but a hint of spice coating on the boneless wings really does it for me. The meal pairing prices are very reasonable and overall it quenches my cravings. The fries are always soggy mush piles of potatoes needed to be rescued by my oven when I bring my meal home, but alas, still yummy. There almost always is at least a 10 minute wait but that’s to be expected if you want «fresh-​ish» food. And by fresh I mean freshly fried. Don’t judge me.
Overall, I really enjoy coming here and the staff is very friendly :)

Went here for the first time last night about 8pm and I have been up since 2am with food poisoning– nausea, vomiting, diarrhea, sweats and dehydration– the whole freaking works! Another review said she got mild food poisoning as well. Certainly won’t be returning to this location or any other! We had boneless wings (which I requested be fried hard and extra crispy) in lemon pepper, teriyaki and garlic parm with fries and rolls. $ 22 down the drain!!! Literally!
**UPDATE** GM called me today and while she was nice she didn’t seem to believe that these wings made me sick, even though they were the only thing I ate that night and I felt fine until after I ate them. She didn’t even bother to offer me a refund, she offered me a replacement meal. Why would I ever want to eat there again? I don’t even live here! And I told her that! So then she offered the replacement meal to my friends here– how in the hell does that compensate me?! It DOESNT! I’ve wrote corporate and asked for a refund. At MINIMUM offer me a partial refund for the 15 wasted wings I threw away because I was scared to touch them! HORRIBLE way to treat customers.

This place is a disaster. Food was horrible and service was worse! For what you pay, you might as well go to native or b-​dubs for wings! They need a whole new set of staff because clearly everyone thinks it’s better to chit chat then do their jobs. So disappointed

UPDATED May 2015: I am lowering my review from 5 to 4 stars, because they cannot seem to get to-​go orders correct. Once, I arrived when instructed only to find out my order had not even been started because they ran out of paper in their printer, so I had to sit for the 16 minute cook time. On multiple occasions, my online orders were incomplete — missing sauces, wrong veggie sticks, and once even missing fries. I don’t understand how this can happen so regularly since the online orders come to them in a printout, so there’s no mixup from being on a phone. But orders are more wrong more correct these days. It’s quite frustrating because their wings are the best in Gilbert — they certainly beat Buffalo Wild Wings.
Original review:
I just discovered this store, and went three times in a month! The prices are good, the wings are delicious, and they’re cooked nice and crispy (but no breading). The amount of sauce is subtle, much like the original Anchor Bar in Buffalo, NY. Franky, I think Wingstop ranks up there with the masters; they’re certainly way better than Buffalo Wild Wings. I am a purist so I prefer the original mild & hot, but they do have some unique flavored rubs and sauces for the variety.
The fries are alright but the seasoning includes sugar, so if they’re over-​seasoned they become sweet and inedible; keep it in mind when ordering. And this is really minor, but I wish they’d include paper towels at every table instead of the single roll for the entire restaurant. Finally — $ 2 beer on Tuesday & Friday (as of September 2014), which is quite the deal considering they have some quality beers available.

We ordered online which was an easy process. I arrived 5 min before the order was supposed to be ready. I was promptly greeted when I walked in and my order was ready. The food was awesome and fresh. We will definitely order again. It’s nice to order food from an establishment online and actually have a normal pick up time.

Ate inside. I was quoted 11 min from when I ordered. 25 min later I asked about my order and she brought it to me. Wings weren’t hot anymore (temperature).
I saw the wings finished sitting in the kitchen and nobody was doing anything.
Won’t return.

Hope the wings are good… I’ve been sitting here waiting for 20 min now. Employees are kind and professional. They better be friggin amazing for this long of a wait.

Everything is great about Wingstop. The food is excellent, but the only thing that they slack on is that I feel like they are under staffed. It’s always a really long wait and there’s is always a long line and only one cashier everytime I’ve come here. They need more up front and in the back as well!

Whenever I have the «hankering» for some wings I come here. The wings are always fresh, hot, and very tasty. The staff is usually pretty prompt and very friendly and being close to the house is never a bad idea. The variety of flavors is perfect for me, as I don’t care for anything too hot that I can’t enjoy, but the Louisiana rub has got me hooked so far. Can’t go wrong with the wings here

I have ordered from this place on several occasions. I can’t comment on any other flavor other than the buffalo… We always order them extra crispy and they are delicious! The staff is always friendly. The place is clean and the wings are made fresh while you wait. Other than fries, my family hasn’t tried anything else on the menu, but as far as wings go, they simply couldn’t be better!

I have pretty much come to the conclusion that these wings are the fast food of wings. Not that they try to present themselves otherwise but I just get a very generic feel from these wings.
I will say that the service at this location is top notch. The cashier taking orders was very nice and made sure to clarify what I had ordered before she put the order in. I ordered three chicken strips with original hot sauce and fries with a side of cheese sauce. The strips were just okay. I would not go out of my way to order them again. The fries were the same. The cheese sauce that came with them was overall pretty bland. My true issue lies with the amount of salt that is used in everything here. Way too much salt. It became overpowering halfway through my meal. As one of the other reviewers said, I could also taste sugar in the fries which is just completely unnecessary.
I’m not sure if I would come back to Wing Stop. There are certainly many other better alternatives for wings in the area. I might consider trying something else here but not any time soon.

I tried Wingstop the other day for lunch. I like that they prepare the wings when you get there so they are fresh, but I wasn’t really impressed with the sauces I chose. Hawaiian was gluey and too sweet, and the parmesean cheese was like a bottle of Kraft sprinkled on it. I wish I had tried the habenero, but the guy at the counter seemed to discourage me.
I’d like to go back and give them another try with some different sauces. Service was good, so I’ll give it another shot sometime!

The wings here are good me and my sister ordered 40 wings we had Hawaiian, lemon pepper, mild and bbq
We will definitely be back for more the staff is friendly
The wait time for an order is 10 to 15 minutes

I have to say that the customer service is OUT OF THIS WORLD here! There were two younger ladies working behind the counter and they were so nice and welcoming. It was my husband and I’s first time and they recommended things and helped us out! I can’t tell you how much I appreciate service that actually appears to be enjoying their job. Very clean and cute décor too!
It lost a star only because they aren’t the BEST wings I’ve ever had, but they are pretty darn close! We got a 10pc strip meal with a large fry and two drinks. Then we had to add on the yeast rolls too (they looked so good). WAY too much food for the two of us, but delicious all the same! I got mild, but my husband said their hot is hot!
Would highly recommend.