the WORST customer service… called looking for a Rolex. Woman answers the phone and says she has rolex from $ 7K to $ 11K. I asked her if she could tell me the model numbers since i had guests from Asia wanting to buy a few and she said NO. I had to bring them in. That the watches were in a safe or vault. I asked to speak to the manager who would know the inventory and she said NO. Manager was not available. I asked to speak to the assistant and manager and she said NO, not available. WOW. Really? She hardly spoke English and had the worst tone in her voice. I felt I was interrupting her meal. If you cant find customer oriented employees, close your doors… you are doomed.
Sanfran L.
Évaluation du lieu : 5 Fremont, CA
The best customer service!!! My family and I was in here for very long time deciding on what item to buy. The staff was extremely patient and friendly. They were not pushy and at all. They answered all our many questions with the best attitude. It was just a really nice place to do business. Really glad I gave them my money instead of going somewhere else.
Richard K.
Évaluation du lieu : 1 Western Addition, San Francisco, CA
Sales rep comes to the door at 9:58am and tells me to come back at 10 bc ive been waiting at the door tonreturn something. I can see that she sees me standing here. It’s past 10:11am. This is just terrible service. Running late as well. About to knock on the glass window.
Benny H.
Évaluation du lieu : 3 San Jose, CA
No reviews? Well, I’ll be the first then. This is an odd location. They have plenty of selection of diamonds and jewelry, but be prepared for the Miami Vice kid salesman. Yup, you heard me right. Was looking for a ring and the one of the salesman came up to me. Looked like some dude who was trying out for the 80’s Miami Vice TV show. Only problem is that he’s underage and wearing a suit a size too big. He wouldn’t leave us alone despite me telling him three times we are just browsing. Come on dude, give me a little space. Besides that, it was a nice little spot and the prices seemed reasonable. Just wish that I could enjoy looking without some dude breathing down my neck.