Chili’s

We entered the location and there was a line. Apparently no one had approached them for 15 minutes or even more. So we went to go find a waitress. There was two waitresses, a tall blonde girl and a short dark haired lady that I had approached. I told them that there were people waiting as well as us and no one has came to approach them or us. The short dark haired lady immediately tried to shut me up and told me that she «knows and that there is a wait so we’ll get to you when there isn’t one». So I brought up the common courtesy of telling the guests waiting up at the front the situation rather then completely ignoring them? The short lady still shut me down and said, «there’s a wait» with a mean, rude tone. The taller blonde hair girl seemed extremely overwhelmed and apologized and explained that there was a long wait. She later said that she would be there in one minute to seat us. She asked us if we would like to be split or wait to be seated together. She then offered a table in the bar area and said that they would clean it right off to seat us. Instead of cleaning off the tables, their putting all the trash onto the table. We later approached a male that told us that she was busy taking orders at the table so she’ll be with us later. The host never told the waitress in our area that there was a party waiting to be seated in her area so we waited an additional 15minutes. If we weren’t persistent and told the waitress the situation, we would have never been seated and probably waiting even longer.
There is two graduations in the area. This location was NOT prepared for anything. Half of the location was shut off already. There is no type of communication being done between the waitresses or hostess. This is the MOST UNORGANIZED AND UNPROFESSIONAL visit I have ever had in my life. If our waitress wasn’t great, we probably would have walked out!

I’m very sad to say that I am never going to this chilis again. This was my favorite spot to go with my friends. The service was absolutely the worst I’ve ever seen. The waitress was being very rude to us and had a horrible attitude. However, I will admit the restaurant was very busy but a place like chilis should know how to take care of something like this. My friend had ordered nachos without sour cream and the waiter had brought the food with sour cream and was clearly angered/​bothered by friend saying she didn’t want the food anymore. Also, the waiter came with our drinks and had spilled the drink on my other friend, without apologizing she fled. The manager then came around and was going to tables trying to fix the waiters mistakes she had made for almost every table and didn’t even apologize she just said that the restaurant was «busy.» After, waiting for an hour and contemplating whether to leave or not our food was disgusting. I was very displeased with the service and the restaurants unprofessional behavior.

Wow did that suck! The service was at best, slow and at worst willfuly innatentive. 4 orders: a salad, a grilled cheese, half rack of baby back ribs and a burrito… an hour later, nothing, fifteen minutes after that, I asked the host about our order. Poof the food appeared… cold, congealed, and dry, respectively. 2 stars because… its chili’s, not fine dining… McDonald’s is the 1 star baseline upon which this review is based. Wow did that suck but, it was Chili’s, Chili’s at its worst… AVOID the Glastonbury location.

Worst meal ever. Never going back. We called ahead, thankfully because they were quoting 45 minute wait. 50% of the tables were empty. They must have been short staffed. Our waitress brought our drinks promptly but didn’t come back for 15 minutes to take our order. When the food came the quantities were small and the food was undercooked and it was so highly seasoned you couldn’t taste anything but the seasoning. I have no plans to go back there. Ever!

Absolutely horrible service when I went there on Thursday two weeks ago. The waitress did not even ask what we wanted for appetizers until 28 minutes after seating. It was not packed, so the service was too slow for a party of 3. The waitress also did not come by to ask if we needed anything else and at that point we ran out of our drinks so we had to eat without any more water/​soda. Very disappointed in their service and I will not go back there.

I go to this chilis a few times a year. It’s always hit or miss. This past Thursday our experience with takeout was pretty good. I don’t remember the girls name but she was so nice and she made sure our order was correct. I loved how she repeated it back to me before I left! All take out should do the same. Nothing like getting home and realizing somethings aren’t in the bag.

It’s chili’s, you know the drill. It’s exactly what you’d expect delivered in the usual way. Mediocre cookie cutter food, plastic looking everything. Dirty seats, same old booths.
We’re not fans in particular, but were pressed for time. We came to finally use a years old gift card. On an up note, the drinks were surprisingly good and inexpensive. If for some unknown reason even with all the other choices around you find yourself at chili’s, definitely go for a drink.

We use to go to this chilis all the time. Went on a Sunday at 6pm. Server was nice and accommodating even though they were way under staffed. Had to order appetizers twice then never showed. Wanted to bring it after the main course came. No thank you. Main course had brown avocados on top of tacos. Too much time under heat lamp. Tacos weren’t even room temp. What a shame. No more chain restaurants.

We used to enjoy going to this Chilli’s, but each time we go, it gets worse. The atmosphere is fine, typical. The food quality, in my opinion has gone down. I ordered the fish tacos, which were cold, and had an «off» flavor which made me nervous that I may get sick if I finished the meal. I didn’t want to complain because I had already expressed my dissatisfaction with our drinks. The glasses were about 80% ice, 20% liquid. We ordered another round and asked for less ice, the drinks were served to us in a glass only half full. («less ice doesn’t mean more drink») I found that super cheap and pathetic. If your in Glastonbury, there are many other restaurants you should try before settling for Chilli’s.

Service and food at this location is always outstanding. It can be a bit loud at time as there are a lot of families in the area.

Let me start off by saying Ive always like the Chiles chain and have eaten there frequently throughout different locations in CT and MA. I moved to Glastonbury about a year ago and started ordering takeout from the local Chiles. I have to say the people that work there are incompetent and my orders have been screwed up numerous times. It has ranged from being given the wrong order to just not preparing my meal to my request. The last time they prepared my order I called back and complained. I was supposedly speaking to a manager who took down my info to send me gift certificate for reimbursement which I never received. I figured I would give them one more shot but they screwed up my order again and I did mention about the gift certificate which they were supposed to address when I picked up my order but to no avail. Bottom line I will never order food from this sorry excuse for a restaurant ever again.

Guess I got lucky after reading the other reviews. My waitress was very patient and friendly. I ordered the Blackberry Iced Tea and said I didn’t want it too sweet so she brought it out with a shot of the blackberry syrup on the side so I could adjust it to my liking. We ordered the new White Queso as an appetizer. And she immediately brought out the chips so we could nibble on them while we waited for the Queso to come out. I liked the new Queso it’s much lighter than the original Queso and it has spinach (no meat either). I went with the Bacon Cheeseburger cooked perfectly and just a good as I remembered (been a while since I have been to Chili’s) My friend did the lunch special which you choose a starter and she had a small garden salad with blue cheese dressing… she loves her blue cheese. And for her meal it was a half of a BLT on a pretzel roll. It looked really good and had a good amount of bacon. She enjoyed it.
Our waitress was great and I’d go back…

Went on cinco de mayo and had an interesting experience. Our server who was at least 7 months pregnant was amazing and the food and drinks tasted great going down, but how sick I got after was not great. I most likely won’t go back because of how sick the food made me, it happened to another friend recently and has been a huge turnoff ever since even though I am a huge fan! Very disappointing

I love their salads but the service has steadily gone downhill. They’re not even trying any more. Captive audience? Not I.

Not the best in town, but we always get a consistent experience with good food and service. My favorite dessert is the lava cake. I remember when they used to serve it in the hot skillet they cooked it in. I guess someone thought putting a hot skillet on the table was a bad idea because they now serve it on a plate. I feel it’s missing something now.

an institution jerry, a pisspore one, but an institution.
we sat in the same booth mer and her friend who met us sat in before senior year…21 years ago. laugh and a half cuz.
my dining experience overall, stars? to sum, soso service, long wait times (dumb us, they do have call ahead) and, and best for last, me and the baby both had post chilis syndrome, hey you play with fire, you can get burned.
for some reason, ok kid #2 and her thing for their corn, brought me here twice in two weeks and they changed the menu in between. they still have ribs, duh, but no more kids portion. a half a rack will run you 12 bucks or so, but hold on to your insulin wilford, dr pepper bbq sauce (!). im putting this crack on anything, omg so good.
git

I’ve always loved Chili’s and it’s probably my favorite casual chain restaurant. Sat in the bar here a couple of times and had dinner and always had a good time. Good service, good food, and I like that they now have these tablet type things on the table so you can just pay as soon as you’re done.

I was pleasantly surprised during my visit to Chili’s yesterday. It had been forever since I ate here and decided to stop in. Like at least half the menu is new and it seems like they are trying to have more fresh options, which I like. Started with the southwestern egg rolls which I love. I got the southwest pairing (I think that’s what it was called) where you pick 2 or 3 from about 6 different options and they all come with rice and beans. I got the sour cream chicken enchilada and the chicken soft taco. They were perfectly sized and not too much food even though I was hungry. Very flavorful and tasty. I even ate the beans and I usually hate black beans.
Props to Chili’s for stepping up their game. Waitress was friendly and attentive even though she was busy. The tablets at the tables made for a fast and convenient checkout when we wanted to pay.

Good food… friendly staff

Shame shame on chili’s why would you put a bartender behind the bar who does not have a clue how to make even the simplest drink I understand everyone has to learn, however you should have a trained bartender with the trainee also 6.50 for a drink that is equivalent to a half shot (raspberry vodka with cranberry juice) if you didn’t take out the ice it might have been a shot
I had stopped going to chili’s about two years ago because the food and service was soooo bad, has not changed. There are so many other restaurants in Glastonbury do not waste your time or money going to this one.