Johnny’s

The place is overpriced. The woman working the counter is abrupt and rude. If you want water and fries with your order it is an extra $ 3.50, but a side of fries with the purchase of a meal is $ 1.75 and bottled water is .50. That adds up to $ 2.50. Where is the extra $ 1.00 going? (Hopefully it’s going to a customer service seminar.)
After seeing multiple Unilocal reviews that mentioned the rude staff, I could only assume that the person being referred to is one of the owners. This tells me that they really couldn’t care less.
I wouldn’t return to this establishment if the world was flooded in piss and the place was on stilts.
I’d rather give my money to a business who knows that it’s their customers who drive their business. I can get a burger anywhere. What makes your place so special? If anything, a knowledgable business owner should realize that it takes 12 good customer experiences to make up for one bad review.
Your burger might have tasted better if you didn’t add a side of attitude to it.
For this customer, you will always be remembered for how you made me feel rather than your food.

Rude, Rude, Rude!!! The older lady at the counter didn’t give me an option to leave no tip when she ran my card. She told me to hit one of the buttons at the top. 10,15 or 20 percent. I hit «no tip» because I never tip until after I have been served. Maybe that’s what upset her. My daughter wanted subway so she brought her food in. My bad, but the lady said rudely «no outside food is allowed!». Ok… i apologized and continued to eat my $ 10 burger with burnt bacon. She then came and scolded my sister for getting a refill of soda since she was sharing with my mom and said there’s a sign. My sister said sorry I didn’t see it. She said it’s right there in front of you. I had had it after that and I told her how rude she was being and asked her if she treats all her customers like this. She said no my customers love me. Hahaha! I don’t believe that for a second. Especially after reading other people’s reviews. Johnnys’ employees need to learn how to treat customers or soon they will have NONE!

Poor customer service, high priced, and crappy food. Older lady at the counter is rude, you can hear the couple arguing in the kitchen (awkward), and to my disapointment the Bacon Mushroom Swiss Burger tasted like a walmart hamburger patty with what looked like canned mushrooms and it actually had bacon bits (no bacon)! Eat at your own risk…

Decent food but the counter help is rude. Not worth the prices when you add rude staff.

Surprisingly great burger stand in a sea of bad fast food. Great stop of I-​5 in Grants Pass. Easy parking, great menu, friendly staff. I would stop here again. Wish I had a bigger stomach!

Poor counter service and high prices, but I must say great sandwiches.

First visit after driving by many times. Welp, older lady taking our order rudely informed us that shared drinks could not be refilled. Okay. That is funny because it’s a self serve machine but whatever floats your boat. And no water unless you buy bottled.
Sandwich was well a sandwich nothing mind blowing the bread was toasted so dry that it cut the top of my mouth, always a little irritating. Over all eh experience.

Good Philly cheese steak. A little weird no free water and $ 2 small drinks. But best Philly in town

Great service! So nice and helpful with the menu and so sweet to my 4yr old.
The food is amazing! The burger I got was the green eyed gott! Sooooo filling and good!
My husband gets the philly which is amazing also!
I would recommend this place to anyone will be coming again and again!

All the many years as a food, performing arts and music reviewer, I can count on my hands and feet the bad reviews I have given. Great food and great service is a rare commodity in today’s hectic and challenging restaurant business. Since the Delta News & Review has expanded to the Northwest, I have had great experiences in Southern Oregon. It is hard for restaurateurs to find, train, trust and retain good professional staff. Today, I invited my daughter to a restaurant in Grants Pass, Oregon for lunch where last year I stopped and was very pleased with the food.
As we walked in, my daughter immediately noticed the floor was not swept and once that first impression is off base, the rest of experience usually follows. However the food was good and so was the service. So I have decided to go back another time before I review the establishment as I asked and found out the owners were absent. ‘THE MICE WILL PLAY… WHEN THE CATS AWAY!”
Later I decided to finally try Johnny’s at 304 NE Agness Ave, Grants Pass. I have been sampling several places for a possible filming project for a pilot reality food show a friend is involved with and I am scouting for a segment. I just wanted to start «The Hunt» for the best burger and dog joints in Southern Oregon and stopped at Johnny’s. The menu looked great! But looks can be deceiving!
When my foot long dog I ordered was served to me, I joked about the bun not being a foot long. Well, it went down hill from there. The lady serving me gave me a dirty look and didn’t even lighten up when I laughed and said, «I’m just joking.» I dropped a tip in her tip jar and began to fix my dog with all the trimmings when I saw the wiener was discolored from getting old, and I lost my sense of humor also. The bun was hard on the ends and tasted stale. As I came in around 4: 30 pm, I figured she wasn’t set up for a dinner rush yet and my dog might have been sitting longer than I like. I usually sample first and then come back for a dish that a place is known for, and is their best specialty. So I decided to just pick her brain for some background on the history of Johnny’s.
Normally I will give someone the benefit of the doubt that they might be having a hard day, but when she seemed to get upset at my asking if she was one of the owners, she fumed, «I am the owner! And I don’t have time to talk»…followed by another rude comment, I had had it with her nasty attitude. My bad… I thought …“Johnny” might be one of the owners name, and I was also fishing to see if she might have just been a worker who could care less about customer service and repeat business. If that was the case, I would let the owners know. I always appreciated my customers complaints.
Word of mouth is the most important way to increase restaurant sales. If you present a wonderful dining experience, patrons will naturally refer your restaurant to others. But word of mouth works both ways. Bad reviews often travel faster than positive ones. That’s why its essential to be consistent in providing excellent customer service, quality food and an inviting atmosphere. Every customer should be treated with respect and hospitality. The customer is always right even if they are wrong. A disgruntled customer will reach at least one hundred people with their bad experience just by word of mouth. To find an owner in this economy not valuing every customer speaks volumes.
This statement is found on Johnny’s website…
«13 times since 2007 Johnny’s has been reviewed by professional foodies, wanna bees, other restaurant owners and just normal, hardworking folks. 13 consecutive reviews spanning almost 4 calendar years and every review rated us A or A+. The harder we work the luckier we get.»
Well 13 must be your unlucky number. Good food without good service is bad enough, but you also need to work harder on your bad attitude, it is showing in your food. Delta News & Review gives Johnny’s an F.

I love chili dogs and Philly cheese steak sandwiches, so I was really excited to try this place out; unfortunately it didn’t live up to my expectations. Sure my cheese steak sandwich was big, but it was also $ 10 (before adding a drink and fries to it), so I would expect a good amount of food to come with it. I ordered the cheese steak sandwich version which added mushrooms and I think they might have used canned mushrooms (which was kind of disappointing). My fiancé ordered the chili dog and that was just mediocre too. The chili was just okay, cheese-​whiz was used as the «cheese», and the bun seemed like it was just out of the bag, not even toasted. Overall, it really lacked any depth of flavors or textures. The fries were clearly just out of a frozen bag and put in a fryer.
Some people may really like this place, but it just didn’t do anything for me so I won’t be going back. My quest for the perfect chili dog in Oregon sadly continues on…