First US Community Credit Union

I have been banking at First Us since 2008. I have had nothing but positive things to talk about. 5 stars!

This credit union is the most uninformed, unhelpful, and down right crappy place in Nevada County for customer service. The service is poor at best and instead of referring you to someone that might be able to help the senior teller has the last word. I will be asking that my father to changes banks. Thanks for not helping for a second time and costing me $ 3500.00 and my home equity line.

I have recently set up an account with this credit union. I’m using the mobile app and bill pay functions. Taking a picture of checks for deposits is extremely convenient. I actually just went in to get some cash for an upcoming trip (atm limit is $ 500). No lines — excellent customer service.
When you read some of the previous reviews… they are very dated. I believe the credit union updated their «user interface» software and the review that complained that extra pmts went against principle versus being applied to her next pmt is just ridiculous. I would write a negative review if they didn’t apply it to principle.

I bank with an out-​of-​town credit union. First US is the only CU in town that I can walk in and have complete access to my account. This fact alone bumped them from one to two stars.
Every time I have a transaction that requires me to go inside, I’m appalled at how rude and impersonal the tellers behave. It reinforces my decision to keep my current credit union that’s several hours away.

Such a nice banking experience at First US. It seems like the staff knows all the members by name and they treat people like they are the most important person at the time. It’s very refreshing to do banking and not be bogged down by big bank rules and procedures. It seems like this way of banking is going by the wayside. I hope it stays the same at First US.
I also really enjoy their new ATM that does envelope free deposits.

The ladies here are so wonderful to work with. They made things so easy with our car re-​fi! Always sweet and great customer service. I’ll never go to another bank for anything!

Love my credit union! I moved to Grass Valley this last year, took my boyfriend’s advice and switched from my old bank to First US Community, and couldn’t be happier! Even when the worst happened and someone out there managed to steal my account info and spend a ton of money out of my checking account, everything was so much easier to deal with than I had ever anticipated. Just had to make a couple phone calls, fill out a form, and my money was refunded to my account while the investigation progressed, so I could still pay my bills. Within 45 days, it was closed, I had the letters closing the investigation, and it was totally over. Period.
Add to this that whenever I go in, the staff is awesome! They remember my name most every time, and are always incredibly helpful.
Switching banks can be a hassle, and a bit worrisome, but First US made it completely hassle-​free, and gave me way more peace of mind than my bank ever could or would. If you are thinking of switching banks, don’t hesitate!

I left my big bank (after 20 years) during the big bank exodus and I couldn’t be happier with First US. The customer service is astounding. I have always received a smile when I have gone in. I have never regretted moving to First US.