AT&T

Walked into the store, easily six employees cracking jokes, playing on their cell phones with customers in the store. I asked to speak with a supervisor bc they sold me a defective phone and the supervisor refused to come out. Go down the street.

Typically my go to ATT store. At times they are busy, so it’s good to make an appointment online if you can. Each employee now carries an iPad which they use for checkout. It’s nice as you don’t have to wait in line for an open register. The associate gets you the device you want, and can finish the transaction on the iPad. Not sure how they are with technical questions, as I typically do the research ahead of time.

Your customer service sucks! You lost 3 customers that wanted a family plan. And got turned away because they had a 40 min wait… You suck!!!

Ugh, I should of went to the AT&T down the block… wait, why is there two full size AT&T stores within three blocks of each other?
Anyways, we get our cell service from AT&T due to the meager discount we get from my wife’s workplace and we specifically came to this location due to the stellar service we got from the employees a couple years back. This time that was not the case.
It did start out well, however. A lady greeted us at the door on a busy Saturday and when we told her we were interested in buying some new phones. She explained that we could make an appointment for a couple hours later. We gladly set a time, did some shopping, came back and we were with a salesperson in about seven minutes. Not bad and definitely better than sitting around with a one year old waiting for a salesperson.
But that’s where my experience started to turn. My wife was set on the iPhone 5s, but I was trying to decide whether to go with the iPhone 5s or one of the newer Samsung Galaxy phones. I spent hours at home studying the differences between both phones and I still had questions. Not a big deal, the last time I had a ton of questions since the 4s was my first iPhone and the salesman was happy to answer my questions.
So my wife orders her iPhone and tells our salesman Berto that I have some questions. He couldn’t answer one of my six simple questions which ranged anywhere from the technical specifics of the phone to what accessories where included with either phone. I was waiting for «I’m sorry, this is my first day», but all I got was «I don’t know» followed by an eye roll. I’m not asking questions questions about a Motorolla Sh*tbox you get for free with a two year contract. I was asking questions of the difference between the highest priced iphone compared to the highest priced Galaxy and I got nothing. It was so bad that my wife wanted to buy Otterbox cases from them and I couldn’t stand giving Berto an extra $ 100 in commission so I made her buy them across the street at Best Buy instead.
I’m definitely going down the street next time.