HORRIBLE customer service!!! I went in and said I wanted to take up mountain biking as a hobby and would be a beginner. I was not taken seriously at ALL and was just told how I am going to get hurt and etc etc. He tried selling me an overpriced bike for a beginner and told me that there are not that many beginner trails in Greensboro. Then after saying how hurt I am going to get was done talking to me. So I went down the street to Trek bikes and had a completely different experience. I was given maps of beginner trails all over town and shown a great bike for a beginner, and taken seriously.
Matthew K.
Évaluation du lieu : 5 New York, NY
Not sure why folks are so hard on this store. It’s ran well, the guys that work here are nice & professional. Cisco, Bill, Tim, Matt, they’re all super nice guys. I think a lot of folks are just snobs, i.e., beer snobs, bike snobs, wine snobs. What have you. There will always be better bikes and better equipment but this store is perfect for the novice just staring out or for the season vet as well. I signed the 2 year service agreement & bought a new bike I’m thrilled with. They also gave me store credit & a warranty. I like this shop & think it’s top-notch.
Adrian A.
Évaluation du lieu : 5 Greensboro, NC
My husband and I had the best experience ever! The entire staff is willing and able to help you find the right bike for your needs. They don’t pressure you in any way. They spend as much time with you as you need without an attitude. Our salesman was Cisco he is kind and knows his bikes!!! Then there is Matt, he is so fun!!! He takes you out on your new bike and teaches you how to use it the right way. He also has group rides on Saturday mornings. The whole staff love their jobs. Thank You Performance, David&Adrian
Marie U.
Évaluation du lieu : 5 Greensboro, NC
I started biking about a year ago and Jeff and the staff at Performance have been a huge help! I get great advice from them whenever I have questions. They do a super job with bike adjustments. And I have bought a bike, clothes and gear from them at the best prices in town!
Jeanette M.
Évaluation du lieu : 1 Broomfield, CO
Terrible customer service! My husband was actually looking to spend some money and buy a bike, but the few people who were working there chose not to even ask us if we needed help. They did make sure to jump at anyone who came in the store wearing bicycle shorts or a jersey. One more reason to buy locally and not from a chain!
Alphonse D.
Évaluation du lieu : 2 Greensboro, NC
Obviously Performance is advertising on Unilocal!hence all the«info» from them. This seems a bit contrary to the purpose of Unilocal?!Performance, at this location as well as around the country is a mail order company turned retail store. They have some nice people working there but morale is bad. Turnover is high, knowledgeable staff leave soon, It’s hard to get quality in equipment or help. Caveat Emptor…