Popeye’s Chicken

I know fast food chains are not always what they should be… However this particular unit was outstanding after being terrible. The spicy shrimp and garlic lured us in however in drive thru they claimed it was discontinued. So we ordered standard shrimp and paid extra for more dipping sauces. The order was all jacked up. We really didn’t care but upon padding the same unit the next day decided to bring up the discrepancies with management. Chiquita offered a welcoming «welcome to Popeyes» and upon bringing up our ordeal brought over a wonderful manager! And the spicy shrimp and garlic was not discontinued and we ordered it on the house! We will be back to this store! Good fast food is hard to find and awesome customer service from fast food is even harder but Chiquita and her manager nailed it!!! Thanks

Point of opportunity lunch here this week, and the food was typical of this chain — not bad, not great, rather over priced. The service aspects here need some work, rather slow and more than a tad unfocused. Probably not a return visit in the cards.

The worst example of customer service I have ever witnessed! Food was barely edible at best. The Staff where too busy playing games with each other to pay an ounce of attention to customers. I felt completely out of place in there. Something I haven’t felt since the McDonalds incident in Oxnard California in 1979.

Visiting the area for NCA&T graduation.
Popeye’s was open late (after 10). waited in drive thru for over 30 minutes.
The woman taking orders was nice and LOUD and country.
My sister and son ordered shrimp — they enjoyed it.
I had 2 wings — I didn’t enjoy my food. It wasn’t like the chicken that I get at home (DC). The chicken was not friend crispy — it was almost like it wasn’t batter fried. It reminded me of Bojangles chicken (gross).
Not good at all.

First, the reason this review even got three stars; Popeye’s chicken is good. I have not really seen or eaten at a Popeye’s since I left my hometown of Denver, Colorado in the late 90s. This one opened within the last couple of weeks. They are not off to a good start. Here are some reasons I will not be going back.
1. We waited in the drive-​thru for over 30 minutes. The only reason we did not leave is because we were blocked in by an 18-​wheeler. Unacceptable.
2. Cars in front of us and behind us had to maneuver to avoid a wreck in an effort to allow «flow-​through» and «parked» traffic to get in and out of the parking lot.
3. I have no idea who designed this parking lot, but its horrible. I have a couple of ideas for you. 1) how about having the flow through come in right in front at the entrance and flow through straight, then left (where the mulch beds are) instead of having traffic enter, go right, then left, then left again, blocking in the parking or flow-​through traffic. 2) Switch the direction of the drive-​through so that when cars enter, they turn left into the drive-​through and have the traffic travel behind the restaurant from the other direction so that the front parked cars are not blocked in.
4. There was an 18-​wheeler blocking cars in and they couldn’t leave. He was transferring food from his truck to a rented POD storage unit in the back of the store.
5. This restaurant stores their food in a POD storage unit in the back of the store. My questions are 1) Is this sanitary and is it refrigerated? 2) Is the store that small that a storage system was not planned for? and 3) Aren’t you all afraid someone is going to steal your food? After all, it is on Stick Up Road, oops I mean High Point Road.
6. The customer service is horrible. While you were building and updating this store, were you not training personnel how to deliver good customer service? There were several cars in front of us and I heard the woman taking drive through order after drive through order while yelling, getting smart and just being plain rude to the customers. Fortunately, she was not rude to us.
7. The large sides are not large at all.
The only thing I have to say is, Popeye’s chicken is good. We most likely won’t revisit, it’s not worth all the trouble.