Macy’s

I hate that this location is going out of business. I have always liked shopping here but it does seem the customer service has gone down and the service is not as good.

Thank you, Macy’s, I found some items on sale today that I have been waiting to purchase for a long time! You’re expensive but you do know how to have a great sale! Thank you!

I typically only review restaurants because that’s what I’m good at – but I had to go out of my way to write a review for this particular Macys. I came here a couple months ago. I was looking for an entire outfit and it was a convenient store to go to.
I started with the shoes. Found a decently priced pair that I liked, so I grabbed them and started walking off to the pants section. That’s when the associate in the shoe section stopped me and said that I had to pay for the shoes with her in the shoe section. I didn’t quite understand at first. When it clicked that she wanted to inconvenience my shopping experience because she wanted to get some kind of commission for the sale, I got mad. I told her to hold the shoes and that I’d come back.
I bought the rest of my clothes on the other side of the store and was about to walk out without ever going back for the shoes but my girlfriend said she really liked them so she went and paid for them.

We purchased a grey sectional and matching white chair in March 2011. The sales staff strongly encouraged us to buy the extended warranty on the furniture, emphasizing that the warranty would allow us to get our white chair cleaned regularly at no additional cost. The price of the policy was about $ 250. I have since tried to use the policy and it was completely misrepresented by the sales person. The warranty does not cover cleaning, only spot treatment, which is accomplished by sending out a kit by mail. Now, I can buy fabric cleaner at the store for less than $ 10. Why would I spend $ 250 for the same thing? Of course, any reasonable consumer who was presented with an accurate description of this service would not buy it. This kind of swindle undermines the Macy’s brand. I won’t be purchasing any expensive items from them in the future.

LOVE LOVE LOVE this Macy’s…HUGE selection, fittings rooms available all over the store, and price scanners to check prices on a plethora of sale items!

I’ve been to many Macy’s in my day, and unfortunately I wasn’t particularly impressed with this one. Not exactly sure what it was, but I felt like the selection was a bit on the skimpy side (perhaps a consequence of the holiday rush). The racks were somewhat empty, and those that weren’t had mismatched items of clothing on them. Not a fan of unkempt :-/​We were looking for a dress for my friend to wear to a wedding and couldn’t find anything. Thanks be to Dillard’s in Norfolk though for coming to our rescue.
Maybe a second review of this store could provide a more well-​rounded opinion, but I’d personally pass on this location. Nothing was beckoning me to ever come back. The other shops at the Peninsula Town Center seem better equipped to handle an average buyer’s needs.