Copy Mat

We went here to get a 20×30 poster board printed for our wedding seating chart. We also wanted to print our wedding programs too. Nadia was the first person to help out at this location. She was pleasant and very helpful. We left there feeling satisfied.
We later got a call from the manager and she explained that we were incorrectly quoted a price and It was hirer than we expected. So now we had to make a decision if we still wanted them to proceed with our order. I was reluctant but with the short time frame we proceeded anyways.
The next day we returned and a Christa (or Christy) and Nadia assisted us. They were great and provided very good service. They made sure we were very satisfied with everything.
I rate the five stars strictly on the assistance we received from these two ladies.
Hopefully, you are helped by one of these two wonderful ladies when needing service at this location.

Horrible customer service there is no way I am going back to that place after the bad service that the lady gave me she try to over charge me after me been a regular customer.

I came in to buy a course reader required at CSUEB as per my instructors directions. The woman at the desk was helpful, her manager was extremely rude. Rather than nicely explaining that she would need to print another copy for me, she yelled across the room rudely that I should have called first. Really? I would have called if the professor’s instructions said to do so, but it explicitly stated to only call if you’re having the book mailed to you. This woman has no idea what customer service means. I get that dealing with college students all day might be annoying, but when a customer walks in with a smile and is polite why can’t you reciprocate? The other lady who works with ms. Rude is a saint.

Hit or miss with the staff. If your printing photos from a usb, your much better off going to costco instead.

Wasn’t satisfied with their service.

Phil, Phil, Phil… I don’t have words to explain how helpful he was. We had some important papers that we had to print, sign and them mail. He not only helped us but also recognized us as we were visiting the store after 2 years since we moved to peninsula. He is a great person and should train people in customer service. Both I and my husband are impressed by his ways of dealing with customers.

I’ve been here multiple times for use the computer, buys books, print or copy docs, and I’ve always had a good experience. The customer service here is excellent, and there is one guy in particular that is always really helpful! I don’t remember his name, but they make it easy to get the job done, whatever it may be!
PS — there is parking in the back of the store!

great customer service, and quick turnaround!
I called this morning about a last minute print job (200 color copies, double sided), and it was finished within an hour of emailing the file. The copies look great and the cost was reasonable.
I’d highly recommend printing at Copymat. Shout out to Amber and Christie!

Great staff, awesome service, and the prices are good too! You’ll love Phil.

I have been going to Hayward Copymat for many years. The service is always excellent and the staff is most happy to help with any copying issue. I have been treated with the upmost friendliness and politeness each time I come into the store. All the staff are very helpful, but a young man named Phil that works there is always above and beyond helpful. He always goes the extra mile to help out with my copy order and I am always more than pleased. The prices are extremely competitive as well. A very well run, efficient business geared to customer satisfaction. I highly recommend it.

If I may ask… does anybody even work here?
Seems like whenever I want some business cards, or a poster, or some printouts, «that guy» is not here today. Who is «that guy,» and why does he take so much time off?
When you finally get a job done, it’s usually taken care of fast enough. Still, those craving convenience need not apply.

I stopped by here a couple of weeks ago based Unilocalers reviews. Quick and friendly service. They have a 5% discount for teachers and non profit folks like me. I appreciate that. I’ll be back when I’m in the neighborhood.

Customer service was horrible. I wanted to get a picture scanned and sent to my email address, cost me $ 11.00. Seems way to expensive! Next time il drive the extra mile or so and go to Kinko’s were the staff acknowledges you when you walk in!

Found this place years ago. It is the business I return to when I have piles of copying to be done. Always in December for the annual Christmas letter. Yesterday I was in there to copy off some Christmas carols to make a caroling book. There were a few customers there, but plenty of staff on hand to keep the line moving. There are machines for self serve, but I prefer having the staff help me out (less chance of me messing up my printing) They are always helpful, wanting to get the order done to your satisfaction.
There is street parking on Foothill, but I recommend the back lot.

Need a copy place as an alternative to Kinkos? CopyMat is your place.
This place has everything the bigger store has but in a smaller, more convenient location. The staff is friendly and knowledgeable.
I only stopped by to run off some copies on one of their 3 self service B&W machines but had no problem. They still do the old, run off copies, go to the cashier, tell her how many copies you made and pay for them way of doing business instead of having to use a credit card in the copy machine. Perfect for those of you using cash.
No muss, no fuss.
Only 4 stars because the place is small and I could see people waiting around for fax replies and custom work.